LATOYA BRADLEY

***** ****** ***** ** *********, VA 20169 · (702) 556 - 1026

adg3xg@r.postjobfree.com

Human resource and business office manager with 18 years of comprehensive management and human resource management experience including recruitment and retention, conflict resolution, change management, labor relations and benefits administration. Proven experience collaborating with senior management to conduct Human resource strategic planning to support and further corporate goals. Excellent ability to address and implement strategic plans for talent acquisition, retention, and succession planning.

EXPERIENCE

NOVEMBER 4, 2019 – SEPTEMBER 22, 2020

DIRECTOR OF HR/BUSINESS OFFICE MANAGER, CARING HEARTS HOMECARE, INC

Conducts and facilitates recruitment activities using standard recruiting and hiring practices and procedures

Utilizes human resources information systems (HRIS) for data gathering and reporting

Conducts research, prepares reports and queries, performs analysis, and makes preliminary recommendations for human resources management decisions

Communicates due dates and tracks completion of both annual and probationary evaluations in compliance with agency and human resource policies.

Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, accounting, payroll, and accounts payable functions.

Responsible for the supervision, hiring and training of the business office staff.

Responsible for coordinating and directing the day to day responsibilities of the business office staff.

Ensures the business office functions are adequately staffed to minimize gaps in coverage.

Oversee the patient billing system to ensure accuracy of patient account billing information, including coordination with other departments necessary.

Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections.

Responsible for month-end closing of billing system in accordance with company policy and timelines.

Responsible for timely processing of charges, adjustments, refunds, payment posting and write offs.

Ensures accounts payable invoices are processed accurately and timely.

Supervise/manage/direct the selection, training, development, appraisal of personnel.

DECEMBER 10, 2018 – NOVEMBER 4, 2019

ASSISTANT MANAGER OF HUMAN RESOURCE, JC PENNEY

Manages the day-to-day Human Resource operations for the Company

Process payroll and investigate payroll issues

Responds to employee inquiries regarding Company benefits

Manages recruitment process including creating job descriptions, salary surveys, posting positions, sourcing, interviewing, preparing, and extending offer letters, conducting reference checks/E verify and tracking pre-employment tests

Manages Family Medical Leave, Short Term Disability and Workers Comp claims

Processes personnel status changes including new hires, transfers, promotions, and terminations

Conducts/coordinates training including but not limited to sexual harassment, new hire orientation, performance management, code of conduct and regulatory compliance

Manages local administration of benefits including problem resolution and communication of changes

Prepares vacancy, headcount, and turnover metric reports

Maintains employee personnel and benefit files

Conducts exit interviews, analyzes data and report trends

Ensures compliance with all state/federal employment laws including FMLA, ADA, EEO/AA and FLSA

Investigates employee related complaints, documents investigations and recommends corrective action

APRIL 1, 2005 – MARCH 31, 2018

CO MANAGER, Walmart

Creates budgets for sales, expenses, and wages and monitors store indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within Company guidelines.

Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required

Manages Facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, Professional Services, Tire and Battery Center, Jewelry, and Photo), including ensuring asset protection, inventory control, Member service, safety, and compliance in each area as part of daily assigned duties and communicating with other Managers and Associates about Facility operations, merchandising, and Company direction.

Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality

Works as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, Associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions.

EDUCATION

JUNE 2005

BACHELOR’S IN BUSINESS MANAGEMENT WITH A CONCENTRATION IN HUMAN RESOURCE MANAGEMENT, American Public University

MAY 2000

DIPLOMA, Timberland High School

SKILLS

Operations Management

Compensation and Benefits

Talent aquisition

Training and Development

Employee Relations

Dedication to Continuous Improvement

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