Sales Customer
Resume:
Donna C. Martin
Joplin, MO 64804
417-***-**** e-mail: ************@*****.***
OBJECTIVE An Accounting Position within a challenging professional office environment. My goal is to utilize my valuable work experience and education. I am skilled in the following areas: Accounting, Finance, Accounts Receivable, Accounts Payable, Collections, Invoicing, Damage Claims, Royalties, Sales/Use Taxes, Sales Promotions/Charge Backs, Auditing, Insurance, and Supervisory Management.
EDUCATION B.S.B.A. Management – MO Southern State University, Joplin, MO - Associate Degree Business Mid-Management – Nicolet Technical College, Rhinelander, WI.
AREAS OF EFFICIENCY
ACCOUNTING/FINANCE/CASH HANDLING
• Thorough understanding of both cash, cost and accrual accounting.
• Completion of corporate, managerial, financial, tax and job cost accounting courses.
• Vendor set up through credit application process, bank/trade checks,
• Experienced with year-end 1099 and W-2 completion.
• Calculated employee payroll and payroll tax along with travel expense reimbursement.
• Responsible for realty, personal property, sales and use tax collections and payments.
• Performed general ledger entries, monthly and yearly financial statements and reports.
• Distribution of proxies, dividends, and year end reports to shareholders. ACCOUNTS RECEIVABLE & PAYABLE/BILLING/COLLECTIONS
• Data entry of charges, customer statements, and customer payment collection.
• Daily retrieval of lockbox, wire and ACH payments from multiple bank websites.
• Daily retrieval of payment detail from customer websites.
• Daily cash application of all incoming receivables and any miscellaneous cash.
• Research and appeals of inaccurate pricing on customer payments.
• Verification and general ledger entry of marketing or promotional off invoice deductions.
• Bill back to franchises of any promotional allowances deducted off invoice.
• Chart of account coding for payable invoices and prompt pay discount calculation.
• Biweekly check runs of payable invoices along with certified checks when appropriate.
• Review/collection of overdue accounts, referral to collection agency, and write offs.
• Monthly customer statements and telephone follow up calls
• Calculate and issue debit and credit memos for inaccurate invoices.
• Research and validate underpaid or overpaid receivables or payables.
• Issued customer refunds, investigated customer complaints and performed internal audits.
• Wrote several internal billing policies and procedures.
• Performed financial compliance audits both of billed and collected charges. COMPUTER/CUSTOMER SERVICE/RECORDS
• Proficient in Microsoft Word, Excel, Access and Outlook. Database experience.
• Completion of basic course in QuickBooks.
• Very comfortable with all forms of office equipment and phone systems.
• A great team player who likes to be cross trained in many functions.
• Typing speed of approximately 55-60 WPM and spreadsheet proficient.
• Experience with archiving medical and financial records.
• Capable of multitasking, prioritizing and working quickly and accurately. EMPLOYMENT
Hampshire Pet Products through Adecco Employment Agency, Joplin, MO 64804 AR/AP/Invoicing Specialist 07/19 – present
Managed my own retail clothing store – 12/18 – 7/19 Joplin, MO 64804
Opal Foods, LLC (formerly Moark, LLC), Neosho, MO 64850 A/R Coordinator, Credit/Sales Deduction Specialist 02 /14 to 12/1/18 Customer Service/Invoicing/Sales 09/12 to 02/14
St. John’s Hospital/Medical Group, Joplin, MO 64804 Manager of Coding/Billing Department, Coding Specialist and Billing Auditor/Compliance Specialist 01/07 – 05/11 and 01/02 – 01/03 Freeman Practice Management, Joplin, MO 64804
Quality Review Coordinator – Compliance 09/05 – 11/06 Midwest Orthopedic Institute and Surgery Center, Joplin, MO 64804 Certified Professional Medical Coder 01/03 – 09/05 and 03/99 – 01/02 Prior to 03/99, I lived in Clarksville, Tennessee and Goodman, Wisconsin and worked as a legal secretary, accounts payable and accounts receivable clerk, payroll clerk, and bookkeeper. In addition, I have served as a municipal treasurer and a non-profit Treasurer in various capacities.
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