Yannick Gwet

Director of Front Office Operations - Atlanta Marriott Buckhead Hotel & Conference Center adg3sp@r.postjobfree.com

202-***-****

Willing to relocate: Anywhere

Work Experience

Director of Front Office Operations

Atlanta Marriott Buckhead Hotel & Conference Center December 2018 to Present

Directs and guides the Front Office team to ensure smooth and efficient operation of the following areas: Front

Desk, Valet, Lobby attendants and Guest Services.

Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and

constructive feedback and timely follow up.

Achieves maximum guest and colleague satisfaction while adhering to established Company policies and

procedures.

Co-ordinates all Front Office and related operations. Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In

periods of low occupancy, control distribution of rooms to maximize Housekeeping efficiency. Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon

Revenue Management strategies and practices.

Greet, escort and contacts VIPS when possible, upon arrival. Assists in creating and maintaining manuals, which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements etc. Complete new hire and annual performance evaluations. Effective recruitment, selection & development of

The front of the house team.

Task Force Director of Front Office Operations

Aloft Atlanta Downtown

June 2018 to December 2018

Assistant General Manager / Hotel Manager

JHM Hotels & Resorts

October 2016 to June 2018

Assists and report directly to the General Manager, and deputizes in her absence, to ensure the smooth and efficient running of all operational aspects.

* Directly responsible for the success of the Housekeeping, Front Office, Engineering and Food Beverage (incl. Kitchen) departments of the property, related to creating a great guest experience and to ensure that the various departments are profitable and run according to the standards set by the brand in general and the hotel specifically.

*Manage effectively the quality of customer service and guest suite cleanliness. Managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance and asset protection. Handle purchasing and payroll submission.

*Prepare all report to submit to the Corporate for the P&L (end of month reports), cost control

* Resolving guest's issues face to face or by responding to online surveys Audit the customer service standards and correct mistakes and find new ways to improve. The property increased the revenue and 10 months out of 11 straight above the budget. Hotel is ranked #1 in the company for profit and revenue generating above the budget and for CPOR. The property moved from rank 75 on TripAdvisor to rank 8 in 10 months. Service quality and product quality on Medallia all above 92% since a year.

Director of Front Office Operations

Interstate Hotels & Resorts - Atlanta, GA

June 2016 to October 2016

Directs and guides the Front Office team to ensure smooth and efficient operation of the following areas: Front

Desk, Valet, Lobby attendants and Guest Services.

Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.

Achieves maximum guest and colleague satisfaction while adhering to established Company policies and procedures.

Co-ordinates all Front Office and related operations. Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In

periods of low occupancy, control distribution of rooms to maximize Housekeeping efficiency. Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon Revenue Management strategies and practices. Greet, escort and contacts VIPS when possible, upon arrival. Assists in creating and maintaining manuals, which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements etc. Complete new hire and annual performance evaluations. Effective recruitment, selection & development of The front of the house team.

Assistant General Manager

Crestline Hotels & Resorts - Baton Rouge, LA

November 2015 to June 2016

États-Unis

Assists and report directly to the General Manager, and deputizes in her absence, to ensure the smooth and efficient running of all operational aspects.

* Directly responsible for the success of the Housekeeping, Front Office, Engineering and Food Beverage (incl. Kitchen) departments of the property, related to creating a great guest experience and to ensure that the various departments are profitable and run according to the standards set by the brand in general and the hotel specifically.

*Manage effectively the quality of customer service and guest suite cleanliness. Managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance and asset protection. Handle purchasing and payroll submission.

* Resolving guest's issues face to face or by responding to online surveys Audit the customer service standards and correct mistakes and find new ways to improve. Hyatt Place.

Manager On Duty

InterContinental New Orleans

August 2015 to November 2015

Manager On Duty - InterContinental New Orleans

August 2015 - November 2015 (4 months)New Orleans

Front Office Manager

Chase Suite Hotels

February 2015 to August 2015

États-Unis

Responsible for overseeing the front of house operations (Front desk, coordinate daily operations with the Engineering and the Housekeeping Operations).

Achieving Sales profitability and quality customer service goals for the Rooms Division ( making reservations, upselling, show round to potentials guests, track potential long stay guest) Resolving guests issues face to face or by responding to online surveys ( Tripadvisor, Expedia, Hotels.com)

Audit the customer service standards and correct mistakes and find new ways to improve. Training, hiring, counselling team members.

Assistant Director

Rooms - InterContinental Hotels Group

March 2013 to December 2014

1 an 10 months) Region de Washington D.C. Metro, États-Unis The Assistant Director of Rooms would be responsible for overseeing the day-to-day operations of the front desk, housekeeping and engineering departments. BASIC RESPONSIBILITIES:

To achieve sales, profitability, quality and customer service goals for the Rooms Division by developing and executing marketing strategies, controlling costs, and providing quality service and product to the customers.

Achieves goal for REVPAR by developing and implementing strategies to increase sales and average rate

Maximizes average rates by directing the yield management for the hotel. Monitors mix of transient and group business and implements strategies to achieve greatest room dollar sales on a daily, weekly, monthly and annual basis

Assists in the development and coordination of the annual business plan and monthly profit and loss analysis by developing strategies to increase served market room sales index Achieves customer service goals while containing costs by overseeing the operation of the Front Office, Housekeeping and Service Departments

Selects qualified employees and provides orientation and on-going training Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary

Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other Expense Management Systems

Meets high levels of service by assisting the employees to provide superior customer service Attaché de Direction - Duty Manager

Hôtel du Golf Barrière (Deauville)

January 2011 to November 2012

1 an 11 months) Deauville

As a hotel Duty Manager, I am in charge of a hotel's daily operations. I am required to guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members. My job is to create a warm and welcoming atmosphere that encourages guests to return and to recommend the lodging facilities to others.And I am in charge of all operations, starting with the check-in procedures at the front desk.

Sales Coordinator Events&Conferences

Djibouti Palace Kempinski - Djibouti, DJ

April 2010 to November 2010

Sales Coordinator Events&Conferences - Djibouti Palace Kempinski April 2010 - November 2010 (8 months)Djibouti

The main purpose of the role is to assist the Director of Sales&Marketing with the responsibility of the day to day management of the Sales&Marketing and Events department. To maximise conference and event business through the conversion of enquiries and increasing revenue for all space sold. Here I am in charge of the French Base, Local Market and the Vessels of the Port of Djibouti the biggest of the Horn of Africa.

I already have previous experience within a conference and events role in a hotel and be used to working to targets and deadlines. Use of Opera and PMS. Banquets waiter

Marriott Grand Hotel Point Clear Resort&Spa

February 2009 to February 2010

Alabama

February 2009 - February 2010 (1 an 1 month)Point Clear 2months: Banquets waiter

3months: Restaurant Supervisor ( Fine dining Room) 7months: Restaurant & Banquets Supervisor/ Events Coordinator Internship

F&B Department and Sales&Marketing - Kempinski San Lawrenz November 2008 to February 2009

Assistant Director of Sales & Marketing (Internship) Le Méridien Douala

January 2007 to May 2007

- Administrative assistance to the Director of Sales & Marketing

- Negotiating contract terms (price, renewal/cancellation)

- Maintaining data base records

- Tracking sales progress

- Organization of events/ planning meetings

- Maintaining relationship with customers, partners through regular visits Assistant of Events Manager

Partikingz-Tillate

January 2006 to December 2006

- Administrative assistance to the Events Manager

- Planning meetings

- Maintaining relationship with guests

- Public Relations in charge of VIP

Waiter, Demi-Chef de Rang

Hilton Strasbourg

January 2004 to December 2005

-Preparing places for events (cocktails, shows, weddings, meetings)

- Ensuring the presentation and serving of all food

- Promoting the highest standard of the Hilton

- Assisting the Maître d'hôtel

202-***-****

adg3sp@r.postjobfree.com

Education

Master's

Skills

• Budgeting

• German

• Expense Management

• Hotel Management

• Revenue Management

Certifications and Licenses

food handler certificate

Assessments

General Manager (Hospitality) — Familiar

March 2020

Solving group scheduling problems and reading and interpreting P&L statements. Full results: https://share.indeedassessments.com/share_to_profile/ e0e3ed9ac7ed8666957ba974373edd78eed53dc074545cb7

Management & Leadership Skills: Impact & Influence — Proficient September 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: https://share.indeedassessments.com/ share_to_profile/7d5aa8ade0ce980a14bf2f5da724e856eed53dc074545cb7 Work Style: Reliability — Completed

November 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ c7edc9101d2022a8bc546879f739527aeed53dc074545cb7

Management & Leadership Skills: Planning & Execution — Completed October 2019

Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/share_to_profile/ e2a56d9b862ceeac5706afd1b8161114eed53dc074545cb7

Management & Leadership Skills: Impact & Influence — Familiar September 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/ share_to_profile/9d7d7f47681a9d2c1fe6e7f934e157a6eed53dc074545cb7 Spreadsheets with Microsoft Excel — Completed

August 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: https://share.indeedassessments.com/share_to_profile/ cecfb996fd6b94af55748d74013a148deed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Speak 5 different languages: French, English, Spanish, Bassa, German

Contact this candidate