Manager Sales/Service, Administration

**** ***. ***** ** **** APT. **** • SAN JUAN, PR *0909

PHONE 787-***-**** • EMAIL ***********@*****.*** LIANA G. VICÉNS VASSALLO

EDUCATION

WORK EXPERIENCE

Bachelor of Education, Elementary Education

Primary Education

Pontifical Catholic University of Puerto Rico, Ponce Graduated December 2006

Bachelor of Communications

International Communications (18 credits)

Franklin College of Switzerland, Lugano

1999 –

2000

General Manager, Viva Travel Agency, Ponce (2009-March 2020)

• Travel consulting & R e s e r v a t i o n s

• Customer service / Event planning

• Key account development

• Corporate sales / Project management

• Needs assessment

• Quality assurance

• Research / Documentation

• Sales / Budgeting

• Client / Public Relations

• Team building & Leadership

• Staff training & Supervision

• Computerized systems operations

General Manager, Luna Roja Restaurant and Bar, Ponce (2010-2012)

• Team building / Staff training

• Purchasing / Inventory management

• Quality assurance / Control

• Facility / Safety management

• Customer service / Guest relations

• Cost containment / Control

• Policies & Procedures

• Continuous performance improvement

• Events management / Coordinator

Second Grade Teacher, Caribbean School, Ponce (2006 -2009)

• Curriculum design

• Learning centers

• Assessments

• Cooperative Learning

• Parent relations

• Interactive learning

• Classroom management

• Whole group learning

• Communications

• Language, Reading, Science, Social Studies, Math (all English spoken classes) SKILLS

• Fully bilingual – English & Spanish

• Experienced project leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects

• Critical thinker, decision-maker and problem s o l v e r

• Top planning and organization s k i l l s

• Excellent personal communication skills

• Management skills: Influencing, leading, negotiating and delegating abilities

• Conflict resolution

• Adaptability

• Ability to work under pressure

• Excellent interpersonal relations

• Knowledge of computer programs: Microsoft Word, Excel, Power Point, Windows Operating System and Internet Web S u r f i n g

• C e r t i f i e d i n :

- M e d i c a l C a n n a b i s Man a g e r i a l O c c u p a t i o n a l L i c e n s e

- G o o d P r a c t i c e s i n A g r i c u l t u r e

- G o o d P r a c t i c e s i n L a b o r a t o r y

- G o o d P r a c t i c e s i n M a n u f a c t u r e

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