Office Coordinator

April Holland

*** ******* *** *******, ** ***** 757-***-****

*****.*********@*****.***

Objectives

To obtain a career position with a stable organization that would utilize my skills and experience to contribute to the success of the organization enhancing my professional and personal growth.

Southeastern Physical Therapy, Chesapeake VA

February 2018-January 2020

Scheduled physical, occupational, and speech therapy appointments for all patients

Register and verify insurance coverage, take co-payments/ co-insurance collections, run daily co-payment reports/ claim delay reports daily

Communicate and coordinate in a knowledgeable and courteous manner with others. Practices exceptional customer service, data entry, and assists in maintaining supplies and equipment.

Perform related clerical duties such as filing, making charts, photocopying, scanning into patient’s medical records, entering charges, faxing, and ordering supplies for the office.

Demonstrate responsibility and accountability for own professional decision making and professional growth

Establish positive working relationships with all levels of employees, contribute in team setting, and independently

Managed and processed medical records request

Bon Secours Medical Oncology, Suffolk VA

August 2011-February 2018

Warmly greeting and registering arriving patients

Answer incoming calls promptly and professionally, evaluating priority, and directing calls appropriately according to urgency and subject matter

Process and schedule new patient appointments and referrals accurately and inform patients of essential preparation requirements prior to visit

Collect co-payments and office charges as needed, reconcile charges and explain office payment billing policies to patients

Provide administrative support for the Oncology Department and Administrative Director

Manages complete and accurate demographic and financial information for all patients by the Standards of Quality Assurance Policy

Maintain patient records and ensure HIPAA compliance and data accuracy; Verification of insurance eligibility and benefits and review information with every patient; Obtaining authorizations as required by payer

Demonstrates the ability to work efficiently and effectively in a fast paced, ever-changing, customer service oriented environment. Demonstrates accuracy and compliance with detailed-oriented responsibilities

Managed and processed medical records request

Lake Prince Woods, Suffolk VA

July 2006-August 2011

Greeted visitors and guided them to proper location, answered phones and managed patients’ records

Provided secretarial support and worked well with all levels of staff

Organized transportation for patients to outside facilities

Processed paperwork for new residents; communicating with family, doctors and insurance companies

Education

Paul D. Camp Community College, Suffolk, VA

Attained a certificate in Medical Billing & Coding/Reimbursement Specialist obtain in May 2016.

References

Available upon request.

Contact this candidate