Zone *, Jibao-Pavia, Iloilo ****

092*-*******

adg3n6@r.postjobfree.com

Richie Flores

Responsible in resolving technical challenges for clients in a professional, friendly, and timely manner to ensure high degree of customer satisfaction.

Skills

Ability to have meaningful conversations with Open to flexible hours. Flexible and versatile – able to maintain a

Courteous, attentive, and able to develop good sense of fun under pressure, poise and rapport. Competent with demonstrated ability to

Works well independently and part of a team and can easily transcend behavioral and cultural differences.

Experiences

September 2, 2019 to Present

Customer Service Representative

Assist the customers on billing disputes, network connectivity, basic mobile peculiarities under Sprint now part of TMobile. Nearsol, Iloilo City

July 16, 2018 – January 23, 2019

Business Application Support Analyst – Jones Lang LaSalle, McKinley West, Taguig

FEBRUARY 20, 2018 – July 20, 2018

Helpdesk Technician II - Nike / Stefanini - Pasay City Provide a high level of technical and operational support to users from one of the leading athletic brand, and serve as a troubleshooting escalation point for other IT Services teams. Answer chats, emails, phone calls. Provide guidance, assistance, coordination, and follow-up on application and infrastructure related incidents, which could also include directing service requests to the appropriate team for resolution. Specialist knowledge in one of these primary technical areas: Symantec Endpoint Protection, Microsoft Office 2016 Professional Plus, ServiceNow Management Suite, Active Directory, RSA SecurID, Skype for Business, VMWare, Lotus Notes 9, Aventail VPN, Good for Enterprise, Shared Mailbox, Citrix, MS Exchange Management Console. SAP, Cisco Jabber, Bomgar, Mac OS Sierra, AirWatch. Powershell, MySQL, SAP Hana, Jira, Tableau, Azure Active Directory. SEPTEMBER 16, 2013 – FEBRUARY 19, 2018

Helpdesk Technician I - Ernst & Young/ Stefanini - Pasay City Providing support to end-users from one of the Big 4 Accounting Firm over the phone, email and chat, using standard procedures and creating ticket to every end-user issue and escalating to the next level of support if necessary.

Help Desk Technician 2 - Travelport PCI Security Compliance / Stefanini February 2018 to May 2018

Responsible for identifying, executing, reporting and collaborating with the business on critical projects designed to manage risk. Bridging IT concepts to business processes to deliver cost-effective solutions. OCTOBER 4, 2010 – SEPTEMBER 1, 2013

Technical Support Representative / NTT Docomo Intertouch, BGC

• Address real-time enquiries about the Company’s broadband internet service from the hotel or guests via telephone.

• Monitors and tracks technical issues to ensure accurate resolutions. Ensures that no complaints from the clients pertaining to the support provided will be received at all times.

• Assists in making sure that the team escalation percentage is kept to minimum.

• Works on varying shifting schedules, including holidays and weekends and may be requested to work overtime as deemed necessary by the immediate superior, based on the demands of the operations and the nature of the job.

• Cater to other requests from the subsidiaries, clients, supervisors, QA Team, Training & Development Team, and Managers on any floor performance related data/metrics. MAY 29, 2007 – APRIL 8, 2010

Customer Service Representative / Conduit, Makati City Respond to incoming calls requesting information about directory assistance, movie show times, restaurant reviews & reservations, train timetable, traffic, weather and other information. Education

MARCH 2007

Diploma in Teaching / West Visayas State University, Iloilo City Post-graduate

MARCH 2004

BS in Commerce, Banking & Finance / Western Institute of Technology, Iloilo City

Bachelor’s Degree

References

References to be available upon request.