Raj Kumar Sharma

Cell.: +91-947**-*****

Email:adg3d4@r.postjobfree.com

Date of Birth : 21st July 1970

Father’s Name : Late Mr. Prem Prakash Sharma

Address : B, 18, Shri Krishna Land Mark, Gudhiyari Road, Raipur (C.G.) 492011

Passport No. : J 9792348

Managerial level assignments in Operations, F & B, Client Relationship Management with premier organization in the Hospitality Industry.

Profile

A seasoned professional with 28 years of experience in Operations, Guest Relationship Management, Client Servicing, F&B Operations, Inventory, Team Management in the Hotel Industry, wide experience in City Hotel as well as Wild Life Resorts. Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.

Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.

Demonstrated ability to recruit, hire, and train a highly motivated team.

Responsible for the preparation of property budgets and ensure purchases are within the budget.

P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus pay-outs.

Successfully resolved aging accounts receivable issues resulting in no bad debit write offs.

Proven ability of delivering value added customer’s services and achieving customer delight by providing customized products as per requirements.

Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Operations Management

Handle entire smooth functioning of F&B, Front Office House Keeping, Maintenance and other Operations. Formulating & implementing the department’s Standard Operating Procedures includes goals, budgets, plans, and administrative activities and maintains reports / records.

Ensure high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.

Manage all aspects of service management involved ambiance management, in- house banqueting, outdoor catering, party service etc.

Coordinate with in-house and potential guests to understand their requirements and customize the product and services accordingly.

Promote the business by coordinating with PR Agencies & discussing Marketing Plans with the owners for the restaurant and bar to achieve organizational objectives and operating standards.

Client Services

Ensure customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests & resolving complaints.

Execute policies & procedures in the operating systems to achieve greater customer delight.

Team Management

Hire, train and supervise the work of front office, housekeeping, food & beverage, kitchen and subordinate staff.

Manage the duty roster for the staff including their leave details staff, appraisals & succession plans.

Handle Schedules and coordinate the work of HOD’s and other employees to ensure the high standard of service and quality.

Consult with catering/ kitchen staff about food production aspects of special events being planned.

CAREER HIGHLIGHTS

Presently working with The Pleasure Club & Resort– Durg (C.G.) since April 2019 as General Manager – Operation www.pleasureclub.co.in A Luxury Resort & Club with Luxurious facilities, Club, Swimming Pool, Health Club, Banquets, Restaurant, Bar, Discotheque, Party Lawns.

Worked with The Patrician – Resort, Club, Water & Amusement Park

(A Unit of A.S. Fun Pvt. Ltd.)–Bilaspur (Chhattisgarh) from November 2015 to March 2019 as General Manager - Operation. www.asfun.co.in A Luxury Resort & Club spread in 9 Acer of land with all the modern facilities Water

& Amusement Park, Resorts, Club, Swimming Pool, Health Club, Banquets, Restaurant, Coffee Shop, Bar, Discotheque, Party Lawns, Badminton and Squash Court.

Worked with Celebration Resorts & Hotels India Pvt. Ltd. at Raipur from March 2009 To October 2015 as Operation Manager (A Leading Hotel and Wild Life Resorts Company of Madhya Pradesh, Chhattisgarh & Other Part of India. www.celebrationworld.in

Widely experienced with City Hotels and Wild Life Resorts Operation, Sales and Administration.

In charge of Day to Day Operation and Administration of Hotel Celebration a Business Class Hotel at Raipur (C.G.)

Handed the Sales & Marketing and Operation of Two Wild Life Properties The Celebration Van Vilas at Kanha and The Celebration Van Vilas Bandhavgarh National Park Tiger Reserve of Madhya Pradesh (INDIA)

Coordinate with Operation Staff of Both Resorts at Kanha and Bandhavgarh National Park for Day to Day Operation.

Attainted Travel & Tarde Fair all over India, to promote Business especially for Wild Life Resort at Kanha & Bandhavgarh.

Worked with Capri Hospitality and Allied Services Pvt. Ltd. Indore (M.P.) from March 2008 to March 2009 as Senior Manager Operations. (A renowned Company in Industrial Hospitality Sector, Managing Guest Houses, Staff Canteens, House Keeping and Security of major Industries all over India)

Worked with The Imperial Place, Rajkot (Gujrat) (Approved Five Star Hotel) www.theimperialpalace.biz as Food & Beverage Manager from March 2006 to February 2008. Five Star Approved Hotel with 80 Rooms, Coffee Shop, Multi Cuisine Restaurant, Two Banquet Hall Capacity of 500, 250, Two Board Room, Business Center, Health Club, Swimming Pool.

Successfully overseeing the F&B operations in a Hotel of 80 rooms, Restaurant, Coffee Shop, Banquet with facilities of catering 1000 plus guests in the Hotel, 24 hrs. In-Room Dining with total employee strength of Aprox. 170 personnel. Reported to the General Manager.

Worked with Hotel Shelter- Gwalior (M.P.) as Operation Manager from May 2004 to Feb. 2006. A 64 Rooms, Coffee Shop, Multi Cuisine Restaurant, Three Banquet Hall Capacity of 500, 150 and 60 Pax, Lush Green Lawn Capacity of 400 Pax and Bar.

Efficiently handled the different levels of Food & Beverage Service,

Hotel Administration. Distinction in interacting & liaising with Inbound Foreign Groups.

Worked with Hotel Mukund Palace, Mathura (U.P.) as Manager F&B from Aug.1998

to April 2004. A 35 Rooms, Multi Cuisine Restaurant, Two Banquet Hall Capacity of 600 and 100, Lush Green Lawn Capacity of 1500 Pax and 800 Pax. Kitchen Exposure

Worked with Hotel Man Singh, Nagpur (M.S.) as C.D.P. in Kitchen Department from May 1995 toJuly 1998.

Worked with Quality Inn Rainbow Retreat, Lonavala (M.S.) a Unit of Choice Hotels as Commi I and Promoted to C.D.P. in Kitchen Department from July 1993 to May 1995.

TRAININGS

Six Months Industrial Training with Taj Holiday Village, Goa.

One Year Job Training with Hotel Shipra, Ujjain (M.P.) a unit of M.P. Tourism. ACEDEMIC CREDENTIALS

Hotel Management from IHM, Gwalior (M.P.) in 1992. Graduate in Arts from Bundel Khand University Jhansi (U.P.) in 1991.

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