CURRICULUM VITAE

Sourav Ghosh

(* yrs Diploma Holder in Hotel Management)

&

(MBA, Specialized in Business Administration)

Objective : To empower myself and hone my analytical skill to give my best to the organization which will not only contribute to the profit maximization objective but for overall enrichment of the organization and help organization to take quantum leaps in efficiency and growth. My objective also consists of giving edge to contribute in changing customer-company dynamics. Permanent Address : 30/26, Kalicharan Dutta Road, Kolkata – 700 061 (India). Hometown : Kolkata

Mobile : +91-801*******/ +91-877*******.

E-mail : adg3cd@r.postjobfree.com.

Skype ID : sourav.ghosh81

Date of Birth : 7th December, 1981.

Marital Status : Married.

Passport No. : N 1080866.

Interest : Solving puzzles, Playing Chess & Listening Music Computer Skills : Windows Operating System, Dos, MS Windows, MS Word, Internet.

Language : English, Hindi, Bengali, Elementary French. Professional

Strengths :

Keen mind with positive approach.

Leadership Quality.

Goal Driven.

Good Communication skills and ability to handle tough situations competently.

Believe in working as a team.

Academic Qualification

Board / University Examination Passed Year of Passing Percentage W.B.B.S.E. Secondary 1998 69.0

W.B.C.H.S.E. Higher Secondary 2000 42.0

Professional Qualification

Course Institution Year of Passing Duration

Diploma in Hotel

Management

Institute of Hotel

Management, Catering

Technology & Applied

Nutrition, Kolkata

2003 3 years

Course Institution Year of Passing Duration

MBA Indian Institute Of Business

Management & Studies

2010 1 year

Achievement : Have been awarded as the Employee of the Month

(December 2006-January 2007) in Hotel Hindusthan

International, Kolkata (India)

Present Job Profile : General Manager in Dynasty Hotel (4 star), Guwahati. (From Jan 2019- Till Date)

Hotel Information : Hotel Dynasty is a 4 star property located in the heart of the city Guwahati. The property is serving its guests from all over the world for past 25 years. Conveniently located with easy proximity from railways station and airport the hotel consists of 76 luxurious rooms. The hotel also offers 10 conference halls with 4 Food and Beverage outlets- Palms

(multi cuisine restaurant),Tandoor (specialty restaurant), Roof Top Restaurant and Family Lounge (Bar). Hotel is well equipped with Gym, SPA, Steam, Sauna. With ample parking facility the hotel has always been a preferred stay out for guests.

Responsibilities : As a General Manager I am in-charge for the overall operation and revenue generation of the unit, Responsible for maximizing revenues and to meet and exceed budgeted targets,

Responsible for preparation of property budget and forecasts, Manages employment standards and property level expenses to achieve maximum flow through to the bottom line profit, Participates and monitors monthly inventory of supplies and equipment, Ensures purchases made are within budget and by approved vendors, Planning of restaurant menu and banquet menu, Organizing food festivals, Manage all sales activities of the property and meet revenue objectives, Responsible for setting goals, completing competitive surveys, taking reservations and compiling reports, Coordinates and implements sales and marketing activities of the property, Promotes 100% guest satisfaction throughout property, Instils the 100% guest satisfaction objective, Ensures that all guest related issues are resolved in a manner consistent with the company’s goal and objective, Directly manages the hotel staff on a daily basis, Is responsible for the overall direction and evaluation of the unit, Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, goals, Inspects and documents repairs and cleanliness of property with to ensure optimum upkeep and repair, cleanliness and overall property appearance, Reporting to Managing Director.

Last Job Profile : General Manager in Cama Rajputana Resort, Mt. Abu, Rajasthan, India, a unit of Cama Hotels Ltd. (From Jan 2016- Dec 2018)

Hotel Information : 135 years old heritage property with 42 cottages in over 18acres of land, billiard room, card room, squash court, table tennis room, jogging track, library, 24-hour coffee shop, Multi cuisine restaurant, Bar, Conference hall, Lawn which can cater 1000 person at a time, Direct International dialing from the room, Swimming pool, Baby pool for children, Health club, Spa, Doctor on call, CD/DVD library, Private parking facility, DVD player in each rooms(on request), Wi-Fi internet connection, Travel Desk, Butler Service, Mini Bar in all rooms, Currency exchange facility.

Responsibilities : As a General Manager I am in-charge for the overall operation and revenue generation of the unit, Responsible for maximizing revenues and to meet and exceed budgeted targets,

Responsible for preparation of property budget and forecasts, Manages employment standards and property level expenses to achieve maximum flow through to the bottom line profit, Participates and monitors monthly inventory of supplies and equipment, Ensures purchases made are within budget and by approved vendors, Planning of restaurant menu and banquet menu, Organizing food festivals, Involved in all sales activities of the property and meet revenue objectives, Responsible for setting goals, completing competitive surveys, taking reservations and compiling reports, Coordinates and implements sales and marketing activities of the property, Promotes 100% guest satisfaction throughout property, Instils the 100% guest satisfaction objective, Ensures that all guest related issues are resolved in a manner consistent with the company’s goal and objective, Directly manages the hotel staff on a daily basis, Is responsible for the overall direction and evaluation of the unit, Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, goals, Inspects and documents repairs and cleanliness of property with to ensure optimum upkeep and repair, cleanliness and overall property appearance, Reporting to Managing Director.

Last Job Profile : General Manager in Cambay Grand, Ahmedabad, India

(Cambay Group of Hotels), a unit of Neesa Group Of Companies (From March 2013- Jan 2016)

Hotel Information : 5 star property with 154 rooms, 24-hour coffee shop, Multi cuisine restaurant, 3 banquet halls with capacity of 800 persons, Direct International dialing from the room, Swimming pool, Baby pool for children, Health club, Spa, Doctor on call, CD/DVD library, Underground parking facility, Personal Fax, DVD player in each rooms (on request), Wi-Fi internet connection, Travel Desk, Butler Service, Mini Bar in all rooms, Currency exchange facility.

Responsibilities : As a General Manager I am in-charge for the overall operation and revenue generation of the unit, Responsible for maximizing revenues and to meet and exceed budgeted targets,

Responsible for preparation of property budget and forecasts, Manages employment standards and property level expenses to achieve maximum flow through to the bottom line profit, Participates and monitors monthly inventory of supplies and equipment, Ensures purchases made are within budget and by approved vendors, Planning of restaurant menu and banquet menu, Organizing food festivals, Manage all sales activities of the property and meet revenue objectives, Responsible for setting goals, completing competitive surveys, taking reservations and compiling reports, Coordinates and implements sales and marketing activities of the property, Promotes 100% guest satisfaction throughout property, Instils the 100% guest satisfaction objective, Ensures that all guest related issues are resolved in a manner consistent with the company’s goal and objective, Directly manages the hotel staff on a daily basis, Is responsible for the overall direction and evaluation of the unit, Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, goals, Inspects and documents repairs and cleanliness of property with to ensure optimum upkeep and repair, cleanliness and overall property appearance, Reporting to Managing Director

Previous Job Profile : Hotel Manager in Euro Inn Hotel, Al Khobar, Saudi Arabia

(From Aug 2010- Jan 2013)

Hotel Information : 5 star property with 90 rooms, 24-hour coffee shop, Multi cuisine restaurant, 3 banquet halls, Direct International dialing from the room, Swimming pool, Baby pool for children, Health club, In-house ATM, Doctor on call, Library, Basketball court, Squash court, Football ground, Volley ball court, Lawn tennis court, Badminton court, Personal Fax, DVD in each rooms, Wi- Fi internet connection, Travel Desk.

Responsibilities : As Hotel Manager I am accountable to manage the day-to-day operations of the company according to the annual budget and business plan, Responsible to support, train & lead a team of sales coordinators and support staff. Responsible to set performance goals for staff, Responsible for promoting and managing the Property, Responsible Meeting & exceeding the hotel Revenue & GOP Budget, Ensuring customer satisfaction by achieving delivery of service quality norms, Implementing strategic policies & procedures in the operating systems to achieve greater customer delight, Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations, Maintain the standard of quality, service and facilities of all departments, Control and analysis permanently quality level of production, preparation, guest satisfaction, payroll, food cost, cleanliness, sanitation & hygiene, staff productivity, work schedule, work procedures, Check work schedule of the entire staff and secure staff is planned to the requirement of the operation, Reporting to Managing Director.

Third Job Profile : Resident Manager/Deputy General Manager in Imperial Botanical Beach Hotel, Entebbe (Imperial Group of Hotels, Uganda) (From March2009-July 2010)

Hotel Information : 5 star deluxe property,229rooms,Deluxe,Standard,Suite,24- hour coffee shop,Multi cuisine restaurant,7 banquet halls

,Discotheque, Direct Dialing from the room, Personal Fax, Internet Connection in the room, Travel Desk, Swimming pool, Separate swimming pool for children, Squash court, Indoor Badminton court, Dr on Call.

Responsibilities : As a RM/DGM of the hotel I have to look after every department of the hotel so that the function runs smoothly,planning and budgeting the entire project,provide strategic leadership to the organization and managing the personnel of all level,Technical marketing including making business to top management of clients, planning-organizing-directing-controlling and monitoring organizational operations, implementation of budgeted activities and reporting on progress to MD and Area General Manager, am responsible for profitably manage rapid growth and future expansion plans,improve profitability of the different outlets, making of different marketing plans,maintain a high level of service and operation excellence, making of required hiring, motivate staff .

Cont. of 2nd Job Profile: Promoted as Front Office Manager in Hotel Hindusthan International, Bhubaneshwar (Nov 2006-Dec 2008)

Hotel Information : 4 star property in the heart of the city, 103 Rooms, Deluxe, Club Suite, Imperial Club, 24 Hour Coffee Shop, 4 Banquet Halls, Multi Cuisine Restaurant, Bar, Direct Dialing From The Room, Internet Connection In The Room, Mini Bar, Travel Desk, Personal FAX, DVD, Personalized Butler Service, Express Check In & Check Out, complementary airport transfer by Luxury Car,Currency Exchange, Dr. on call,

Responsibilities : Maximizing Room Revenue by achieving the Occupancy as budgeted, Maintaining Standards and achieving guest delight, Lead the Front Office team from the front, Responsible for day to day operations, Co-ordinating & scheduling meetings as planned, To ensure optimum room sell, Development- supervision and control of internal as well as outsourced staff, Creating Departmental Budget, Organizing work schedules, Regular systems check,Interacting with guests, Managing Guest Complaints, Inventory Management,Revenue

Management,Ensuring adherence of departmental training schedule, Control and supervision over Reservations- Telephone operator- Bell Desk-Reception- Cashiering and Night Audit .

Second Job Profile : Senior Lobby Manager in Hotel Hindusthan International, Kolkata. (From January, 2006 –Nov 2006)

Hotel Information : 5 star property in the heart of the city, 184 Rooms, Deluxe, Club Suite, Imperial Club, The Colony Rooms, 24 Hour Coffee Shop, 5 Banquet Halls, Bar, Multi Cuisine Restaurant, Disco Theque, Direct Dialling From The Room, Internet Connection In The Room, Mini Bar, Travel Desk, Personal FAX, DVD, Personalized Butler Service, Express Check In & Check Out, complementary airport transfer by Luxury Car, Shopping Arcade, Currency Exchange, Dr. on call, Swimming Pool.

Responsibilities : Taking Group check-in / check-out, Sorting out guest problems, Helping night auditor during night shift, Arranging car for pick-up

& drop for the guest, Updating guest profile, Taking reservations, Taking out daily – weekly and monthly reports, Ensure the rooms are ready before guest arrival, Inform the room service to check the mini bar at the time of guest check out, Take the count of all the keys Blocking rooms for regular - VIP guests, Look after the lobby as well, Making duty roster in the absence of FOM, Promoting sales activities to optimize room revenue, Planning of different packages for bringing in more room revenue during off season.

Cont. of 1st Job Profile: Promoted as Duty Manager in Hotel Kenilworth, Kolkata.

(From November, 2004 – December, 2005)

Hotel Information : 4 star deluxe property in the heart of the city, 105 Rooms, Presidential Suite, Chowringhee Suite, Twin Sharing Room, Double Bedded Room, 24 Hour Coffee Shop,3 Banquet Halls, Pub, Chinese Restaurant, Indian Cuisine, Disco Theque, Direct Dialling from the Room, Internet Connection in the Room, Mini Bar, Travel Desk.

Responsibilities : Handling cash, Taking check-in / check-out, Sorting out guest problems, Helping night auditor during night shift, Arranging car for pick-up & drop for the guest, Updating guest profile, Taking reservations, Taking out daily reports, Batch closing, Ensure the rooms are ready before guest arrival, Inform the room service to check the mini bar at the time of guest check out, Take the count of all the keys Blocking rooms for regular - VIP guests, Look after the lobby as well, Sometimes making duty roster in the absence of FOM, at the end of the shift cash closing.

First Job Profile : Front Office Executive in Hotel Kenilworth, Kolkata.

(From April, 2003 – October, 2004)

Responsibilities : Taking check-in / check-out, Receiving telephone calls, Taking passport details - Credit card details - exact date of check - out from the guest, Filling c-form & registration card, Ensure the rooms are ready before guest arrival, Giving wake-up calls to the guests, Preparing folder for group arrivals & block rooms accordingly, Writing down messages for guests, Preparing lunch & dinner coupons.

DID 6 MONTHS INDUSTRIAL TRAINING FROM PEERLESS INN, KOLKATA, 4*DELUXE PROPERTY

(March 2001 – August, 2001)

Date: - (Sourav Ghosh)

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