Social Media Contact Details
Resume:
CURRIGULUM VITAE
OF
GHRISTINA R/AKGADI REFILWE
MAKUNYANE
CURRICULUM VITAE OF CHRISTINA RAKGADI REFILWE MAKUNYANE Address
Cell Number
Surname
First Names
ldentity Number
Date of Birth
Gender
Nationality
Driver's License
Home Language
Other Languages
Criminal Offences
19125 Section U
Makgatho Street
Mamelodi West
0122
ref. makunyane@gmail. com
Makunyane
Christina Rakgadi Refilwe
1979-07-26
Female
South African
Code 08
N. Sotho
English & Afrikaans
None
High School
Year Completed
Matric Subjects
The Glen High School
Matric 1997
English 1't Language
Afrikaans 2nd Language
N .Sotho 3'd Language
Accounting
History
Mathematics
Typing
I
Tertiary
Tshwane University of TechnologY
Public Management Course
1 998 - 2001
Subjects Passed : Public Management 1,2 &3
' Economics '1,2 & 3
Public Policy
Governance and Politics
Communications
CONTACT DETAILS
EDUCATION
Company
Address
Positions
Computer TechnologY
Momentum Life
268 West Avenue Centurion
01 68
Service Cbnsultant and Quality Controller 2002-2015 Service Consultant Duties & Responsibilities
. Administration with regard to new and existing business
. Handling telephone enquiries from brokers and clients o Prepare quotations for brokers and reps.
o Capturing new clients/altered business details
o Ensure that FICA and FAIS documentation has been received
. Follow up on outstanding matters'
. Ensure that new client's information is updated on system and existing client changes are caPtured.
. Assist brokers with instructions received and ensure that brokers is kept up to date with progress
o Prepare policy schedules
. Process death claims
. Process cessions
. Process debit orders and beneficiary changes
. Handling all payback and claims queries.
Position t ' Quality Controller
Duties and Responsibilities
o Monitor and report any anomalies claim system
. Monitor and repoft on all claims administration .
. Sampling follow up letters and letters where claims were referred for further investlgations.
. Sampling paid and repudiated claims
. Sampling sms's sent (id delivered or not) if not send letter to the claimant.
. Comply with audit requirements
. Assist with all tasks required for audit purpose.
. Ensure clients are treated fairly throughout the administration process.
. Update policies after finalization of claims
o Communicate necessary updates with clients
. Provide monthly repofts to managers.
Reference Pamela Monnakgotla
Manager
Duties and ResPonsibilities
o Managing staff, planning and directing day to day operations of the business
o Maintaining staff by recruiting, selecting,
orienting
o Training staff
. Ensuring customer'S needs are met, cOmplaints are resolved. o Ensuring service is quick and efficient
. Ensuring all products and displays are merchandised effectively' o Maintain store staff job by coaching.
o Disciplining, monitoring and appraising job results'
. Prepare annual budget, scheduling expenditures, analysing variances and initiating corrective actions.
. prepare annual budgets, scheduling expenditures, analysing variances and
initiating corrective action.
Ricing
Maintaining quality service by enforcing quality and customer service standards, analysing and resolving.
Quality and customer service problems and recommending system improvements
o Contribute to team effort by accomplishing related results as needed Telephone Number :
Company
Address
Position
Reference t '
Telephone Number :
Reference
Telephone Number
Flamingo ShopPing Gentre
19168 Eerstefabriek, Mamelodi East, 0122
2015- Current
Leago Makena
Tshepo Makena
072 530 331 6
a
o
. Microsoft office Microsoft excel
. Email management
o lnformation management
. Data entry
. Digital calendars'
. lnstant massagtng
o Video conferenctng
o Social media management
o . . . Coaching Supervision Quality Project management management o Foster team work
. Handles pressure
. Giving feedback
. Reading, Cooking, Skating
I am well orgbnised, detailed orientated and able to prioritize effectively to manage conflicting demands in a faster paced work environment. I have a strong analytic, research and time management skills and a very high degree of commitment to my work.
Thank you taking the time to review my resume .l am available at your convenience for an interview
Christina Rakgadi Refilwe Makunyane
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SENIOR CERTIT'ICATE
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CHRI9TINA RATGADI
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PERFORMANCE I MPROVEMENT CONSULTANCY
This is to certify that
Refilwe Makunyane
successfully completed the
Phambile
course
September 2OO5
head: client services
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head: performance improvement consultancy
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momentum
Contact this candidate