REANN HOOKER

Fresno, TX *****

adg37p@r.postjobfree.com

832-***-****

Dedicated psychology graduate; seeking to advance a growing career in business models and operations. By conducting research, investigating workflows, business procedures, and recommending changes. Has also worked to ensure that companies are following compliance standards and regulations. Not limited to working to improve a company's productivity and revenue making procedures. Individual has conducted internal audits, coordinated with every department, meets with managers and assess their work processes. Where there are deficiencies, they suggest changes and prepare reports for executive and operations managers. Analyst that is mathematically inclined, by developing, generating, and reviewing statistics, graphs, and numeric data.

Authorized to work in the US for any employer

Business Analyst, Operations

Spark Energy - Houston, TX

September 2019 to April 2020

Managing master data, including creation, updates, activation and deactivation.

Managing users and user roles.

Provide quality assurance of imported data, working with quality assurance analyst if necessary.

Processing confidential data and information according to guidelines.

Helping develop reports and analysis.

Managing and designing the reporting environment, including data sources, security, and metadata.

Supporting the data warehouse in identifying and revising reporting requirements.

Supporting initiatives for data integrity and normalization.

Assessing tests and implementing new or upgraded software and assisting with strategic

Evaluating changes and updates to source production systems.

Training end users on new reports and dashboards.

Providing technical expertise on data storage structures, data mining, and data cleansing. Pre-Kindergarten Teacher

The Kippling School - Houston, TX

April 2018 to June 2019

Managed classroom and school calendar agendas

Provided a full range development thematic unit of social development learning activities by planning and organizing classrooms according to the early childhood environment.

Observed and evaluated children's performance, behavior and social development.

Implemented positive discipline plan which promote students responsibility, problem solving skills and accountability. Applied Behavioral Analyst

Trumpet Behavioral Health - Pearland, TX

March 2017 to April 2018

WORK EXPERIENCE

Assisted clinicians with the treatment of patients who have various behavioral problems specifically gearing towards autism, while working in a mental health facility.

Validated intensive behavioral interventions; observed and ensured that necessary interventions were preformed appropriately based on each individual's assessment.

Monitored maladaptive behaviors and implemented and provided parent education.

Administering the ability to handle confident client information Administrative Assistant to Business Manager

Massage Heights - Missouri City, TX

March 2014 to March 2017

Planned and coordinated the calendar effectively

Handled incoming client concerns, while communicating directly with business manager

Managed recruitment and staffing to help build a company from a new empty suite of locations into a full-scale operation with 25 employees.

Created and implemented hiring policies, procedures, systems and technologies to support the company's long-term growth and expansion.

Provided excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.

Managed an internal database with sensitive information.

Handled oversight, payroll processing, interviewing and documentation.

Orchestrated all training processes and overseeing human resource functions for clinic and employees in a timely manner.

Clinical Researcher

Massage Heights - Houston, TX

August 2016 to December 2016

Worked in research labs to analyze findings from patients diagnoses

Adhered to all ethical standards applicable, protecting patients personal information

Created proposals linking to specific findings from every theory and introducing them to Clinicians

Conducted various types of research, and other academic work that was negotiated between the student and Psychologist.

Bachelor's of Science in Psychology

University of Houston - Houston, TX

2010 to 2016

Diploma

B.F. Terry High School - Rosenberg, TX

2006 to 2010

EDUCATION

Business Analysis

Metadata

Business Intelligence

Data Mining

Auditing

User Acceptance Testing

Time Management

Microsoft Excel

Data Entry

Data Collection

Business Requirements

Data Warehouse

Requirements Gathering

Communication skills

Microsoft Office

Writing Skills

Analysis Skills

Sales Experience

Customer Service

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