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TARIRO Email: tariro_N. sibanda@SIBANDA hotmail.com

Mobile: +27-660-***-***

PERSONAL PROFILE

Passionate about Sustainable Tourism Development. Experienced and skilled in project management, external engagement and customer relationship management. Well developed organizational, research and analytical skills complemented by strong people to people networking skills.

ACADEMIC QUALIFICATIONS

Feb 2016 – Dec 2017 Monash University: Masters in International Sustainable Tourism Management Distinction on thesis topic: “The Impact of Tourism on Women’s Empowerment and Livelihoods in Victoria Falls, Zimbabwe”

Sep 2011 – Apr 2015 Swiss Hotel Management School and University of Derby, Leysin Switzerland: Bachelor of Arts in Hospitality and Events Management First Class on dissertation topic: “An Assessment of the Implementation of Corporate Social Responsibility Policy by Hotels in Harare, Zimbabwe.” WORK EXPERIENCE

Jan 2019 – Dec 2019 Alumni Events and Engagement Officer: Faculty of Arts, Monash University, Melbourne Australia

The Alumni and External Engagement team comprised of 3 full time staff (Senior Manager, Manager and Officer) and 4 casual staff support. In 2019, a total of 12 major events and 65 activities involving 1800 stakeholders across 7 countries. A total of 11,300 alumni data updated. Main duties included:

• End to end event organization and management

• Events procurement and supplier management

• Engagement and networking with alumni and external stakeholders

• Researching alumni and updating alumni and external stakeholder database

• Project coordination and management including Ambassadorial and Consular Events

• Training and supervising casual staff on events management, procedures and software Jan 2019 – June 2019 Research Assistant: School of Social Sciences, Monash University, Melbourne Australia Seconded to assist with an Australian Red Cross project that focused on migration and mapping diaspora communities in Australia. Main duties included:

• General administration for research projects including scheduling and monitoring budgets

• Arranging research meetings and providing pre-meeting briefings

• Formatting, editing and proofing academic papers, reports and grant proposals

• Arranging research trips including liaising with host organizations and itinerary management for visitors

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Sep 2016 – Dec 2018 Venues and Events Coordinator: Faculty of Arts Monash University, Melbourne Australia In 2018, a total of 32 events from seminars to conferences involving 1700 attendees were organized by the team. Main duties included:

• End to end event planning including managing registration, publicizing events, event signage, liaising with security, organizing appropriate audio visual equipment, and creating event programs.

• Sourcing caterers and venues for events

• Performing event risk assessments

• Managing event budgets and arranging invoice payments

• Coordinating and training event staff and volunteers Jan – Dec 2015 Research Assistant: Troparg Consultancy Services, Harare Zimbabwe Troparg is a consulting company that focuses on International Development projects. Their clients include UN Agencies, International NGOs and Governments. During my role I was assigned to support The Pacific Institute, where I facilitated a course for youth that focused on goal setting and self efficacy. Main duties included:

• Assisting managing consultant on projects by researching and drafting reports

• Sourcing new clients by researching call for proposals and drafting proposals

• Collecting primary data on projects that had a field work component

• Event management for workshops, conferences and expos Key achievement: Coordinated the 2015 Zimbabwe Evaluation Association regional conference in partnership with UNICEF, African Capacity Building Foundation and UN Women, that was attended by 400 people.

Mar – Jul 2014 Professional Congress Organizer: MCI, Geneva Switzerland MCI is the World’s largest professional congress organizer and accommodation procurement agency. In 2014, I was part of an event team of 6 to facilitate registrations and hotel bookings for a textile expo that attracted 11,000 people. My personal role within the team included making hotel bookings and registering groups as big as 150 people that were attending as both exhibitors and attendees. Main duties included:

• Following the in-house training for the internal specialized program (B-COM)

• Daily Data Management and statistical reports (Excel, specialized registration programs)

• Research in view of the booking processes for hotels and registration

• Communicating with clients

• Account receivables for hotel and registration

• Onsite logistics

Mar – Aug 2013 Cross - training: Mont Saint Jean, Chateau Les Roches France Chateau Les Roches is a boutique hotel located in Burgundy. I was recognized for having good customer service skills and was given a supervisory role over the interns in my last two months. Main duties included:

• Housekeeping supervision and Front Office

• Food and Beverage service

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Jan – Jul 2012 Food and Beverage Hostess: The Walt Disney World Resort, Florida USA Disney is a world leader in entertainment and media with a focus on customer service. During my time at Disney, I was recognised by guests and assessors for going above and beyond. My duties included:

• Cash handling

• Managing reservations

• Creating personalized menus and experiences for guests SKILLS

Teamwork: Teamwork skills acquired from working with coworkers from diverse backgrounds. Analytical: Critical thinking skills acquired from research experience; using data analysis to draw out narratives and formulate conclusions. Creative problem solving skills gained from project management experience. Communication: Good oral and written communication skills in English acquired from report writing, experience with research interviewing and frequent presentations to supervisors, and reinforced by working in cohesive in- groups for various projects. Also have intermediate proficiency in French. Technical: Proficient with Microsoft Office and very adaptive to software suites having interacted with process systems in events and hotel management (BCOM, CVENT, Opera, Micros) and research analytical tools

(SPSS, Nvivo).

CONFERENCE PRESENTATIONS

Sibanda (2018). The Impact of Tourism on Women’s Empowerment and Livelihoods in Victoria Falls, Zimbabwe. Paper presented at the Fifth Global Conference on Economic Geography 2018, Cologne, Germany.

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