ROLANDERS LYLES

917-***-****

adg361@r.postjobfree.com

Professional Summary

20+ years hands on experience in Retail Operations and Loss Prevention

Functional at tracking risks, decisions, action items, team progress, business inputs and issues.

Experienced in aggressive and vigorous environment with ever changing scope and moving parts and deadlines

Very organized with project tasks, plan, priorities, and owner’s task progress

Interfaced with various customer and internal stakeholders which consists of senior leadership teams: including project level resources up to C-Level Executives

Overview

Experienced Store Communications professional, with over 20 years of Retail industry knowledge. Within this time period I have developed my expertise as it relates to store process, Communications protocols and standard operating practices. In addition, I have also acquired Loss Prevention Operational knowledge and support knowledge of Loss Prevention hardware including CCTV & Sensormatic.

Detail-oriented, knowledgeable, and versatile, I am able to easily flex outside of my defined roles. I excel in fast paced environments and can juggle multiple priorities at once. I am able to communicate with all levels of the organization and have an aptitude to work independently. Motivated, innovative, and growth-oriented professional with strong leadership skills who can strategically and tactfully resolve conflict.

Specialties: Store Communication Gatekeeper, Business partner and collaboration expert

Areas of Concentration: Retail industry, in particular apparel. Process improvement regarding operational support and governance.

Strengths

Department Collaborations: Project Management Office, Customer Service, Payroll, Merchandise, Planning, Visual, HR, Learning and Development, and Loss Prevention

Operating Systems: User knowledge and basic support of Windows 7, Windows 10, iOS, Android

Software: Oracle XStore Relate, Island Pacific, ThinkTime, Microsoft Office

PMO Tools: SharePoint, MS Project, MS Excel

Core Qualifications

Training and mentoring

Detail-oriented

Critical thinking skills

Team leadership

Project management

Customer Relationship Management

Strategic planning

Courses Completed

A+ Foundations

Network +

New York & Company

August 2002-October 2020

Senior Communications Coordinator

2014 – Current

Create internal communications by drafting, designing, reviewing and editing communications, advising on creation of communication elements related to a national plan and managing distribution of communications according to plan between Corporate and Field

Manage store tasks and workload and communicate to other departments

Probe and look beyond symptoms to determine the root causes of problems and identify possible solutions for communication

Research information and prepare communication that effectively conveys relevant information in a timely manner for store execution

Responsible for training all new associates to ensuring that they are crossed trained on all aspects of Store Communications

Drive the execution of multiple business plans and projects by identifying customer and operation needs; removing barriers and obstacles that impact performance; providing resources; and identifying performance standards

Identify and implement new and innovative communication ideas

Research and integrate relevant information and data and use my experience to make recommendations or decisions on pricing

Partner with IT Department on Automating Promotional process

Act as gatekeeper for Field Communication and Company Event Calendar

AD HOC Projects including but limited to Payroll Analysis, Sales Review & Event Planning Calendar

Communications Coordinator

2006 – 2014

Develop weekly communication strategies and content management via Minute Articles and Training Materials

Partner with Planning and Merchandising in the coordination and communication of all merchandise and visual campaign directives to the Field Organization

Research inventory issues and reconciliation removing barriers and obstacles that impact performance, providing resources, and identifying performance standards

Work closely with Marketing to ensure that window signage and interior marketing are delivered in a timely manner

Key liaison between District Sales Leaders and merchandising/planning

Ensure timely and accurate pay for over 7,000 field associates

Loss Prevention and Safety Services

2002 – 2006

Maintain Loss Prevention staff schedule/accurate payroll/vacation day count

Execute check-ups of existing hardware within stores

React quickly to security incidents and medical calls

Administer Loss Prevention calls in nearly 600 retail stores and ensuring resolution and tracking

Reporting and analysis of calls entered into the reporting system

Vendor and agency management

Develop and define strategy and programs with Real Estate such as equipping stores with the proper EAS systems

Management of EAS operating security equipment ensuring all issues are repaired in a timely manner

Conduct fire safety presentations for home office associates

Execute check-ups of existing hardware within stores

Provide company policy and procedural theft and security support to field offices

Maintain access/key controls/visitor management system, which includes maintaining related supplies dealing with access control issues and technology failures, updating associate profiles and clearances, creating and disabling badges, etc.

Liz Claiborne

July 1999-August 2002

Loss Prevention – Security Supervisor

Maintain Loss Prevention staff schedule/accurate payroll/vacation day count

Provide security for the corporate facilities to include physical security, safety, alarm response, access control, visitor control and CCTV

Maintain access/key controls/visitor management system, which includes maintaining related supplies dealing with access control issues and technology failures, updating associate profiles and clearances, creating and disabling badges, etc.

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