Social Media Customer Service

Alyssa Clark

**** ******* **., ***** 214-***-**** adg357@r.postjobfree.com

OBJECTIVE

Reliable Master’s graduate that is dedicated, adaptable and hardworking; looking to gain knowledge of daily operations of a program. The progress of this field will be my first and foremost goal. I will always keep myself ready for completion of any task so I can contribute in the progress and implement my plans for the sake of the achievement of the program.

CORE COMPETENCIES

Child Care, Leadership, Customer Service, Training, Time Management, Organization

PROFESSIONAL EXPERIENCE

Legacy Learning Center, Plano, TX July 2014-Present

Corporate – Curriculum June 2019-Present

Oversee the development and planning of the weekly early childhood curriculum

Consult, guide and educate our curriculum management teams on age-appropriate learning objectives, lesson plans and classroom management

Spearhead company’s quarterly meetings with staff and leadership teams

Coordinate and manage special events and programs such as parades, field trips, and graduation

Establish and maintain policies and procedures based on DFPS Minimum Standards for each school

oSpecial health and safety protocols due to COVID-19

Uphold working relationships with Vendors including Ben E. Keith, Discount School Supplies, Scholastic, Ecolab, Restaurant Depot, and Spanish on Wheels

oOrdering food and supplies to all facilities

Manage parent communications about child development, policy changes, and tuition concerns

Create and implement marketing campaigns for website and social media platforms to drive and increase brand recognition and company reputation

Manager / Assistant Director June 2016-June 2019

Maintain learning objectives and syllabus for young children ages 6 weeks to 12 years old within the school

Aid teachers in promoting developmental milestone accomplishments through literacy and early education

Comfort and encourage children and teachers during difficult behavioral and emotional matters

Discuss development progress with teachers and parents

Coach and guide teachers to stimulate learning in the classrooms

Establish and maintain policies and procedures based on DFPS Minimum Standards

Provide training opportunities for staff

Customer service including parent communication, tours of the facility and programs supporting our children developmental needs

Handle tuition payments and run weekly deposits

Preschool Teacher July 2014-July 2015

Develop and execute the company’s curriculum for our preschool-age children

Discuss with parents about growth and development

Create and implement activities to stimulate the children with their learning abilities

Maintained our company’s policies and procedures for the classroom

Provide weekly schedules for children and parents

Comfort and encourage children

Promote developmental milestones

BJ’s Restaurant & Brewhouse, Lubbock, TX April 2013-June 2014 / April 2015-June 2016

Server

Customer service and satisfaction

Handle payments

Fulfilling orders

Train new employees

Main Event, Lubbock, TX February 2012-April 2013

Event Coordinator & Server

Answer phone calls

Book and schedule events

Prepare contracts

Handle payments

Customer service and satisfaction

Fulfilling orders

The Grove, Lubbock, TX July 2011-March 2012

Community Advisor

Work front desk to include answering phones and assisting walk-in residents

Handling of work orders, incoming faxes, emails, and ledgers

Complete leasing agreements

Collecting prospects and giving tours

Achieving monthly sales goals

Adventure Kids Playcare, McKinney, TX June 2010-July 2011

Child Care Giver

Monitored and led group activities

Prepared meals

Organized Playtime

EDUCATION BACKGROUND & CERTIFICATES

Texas Woman’s University – Denton, TX Summer 2015-Summer 2018

MS in Child Development

GPA-3.7

Texas Tech University – Lubbock, TX Fall 2010-Spring 2014

BS in Human Development and Family Studies

GPA-3.8/Magna Cum Laude

Children’s Learning Institute Virtual Conference Training Certificate June 2020

NAEYC Annual Conference Training Certificate November 2019

Nashville, TN

TXAEYC Annual Conference Training Certificate September 2019

Frisco, TX

Appelbaum Training Institute Summit for Early Childhood Managers Training Certificate April 2018

Houston, TX

Early Care & Education Mini Conference Training Certificate February 2018

Houston, TX

TECHNICAL EXPERTISE

Microsoft Office Suite, Adobe Acrobat, Facebook Business Manager, Procare Solutions, Paychex Flex, Zoom

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