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Imily Batis Perez-Gunn

Address: Abu Dhabi, United Arab Emirates

Mobile (UAE): +971-**-***-****

Email: adg33x@r.postjobfree.com

LinkedIn: www.linkedin.com/in/imily-perez-gunn-administrator Professional Profile

Throughout my career, I have successfully planned and implemented best practises to help in the efficiency and CSI for the company I’m working for. I am seasoned to the GCC culture and unique marketplaces, this allows me to achieve results through team management, coaching and effective planning. Colleagues would describe me as a strong and knowledgeable member of the team who is able to lead as and when required. At all times I strive to foster positive relationships at all levels of business, both internally and externally. I am confident in delivering my tasks and duties whilst assisting with the wider organisational objectives. I’m also able to identify and mitigate issues before they impact the business.

Key Areas of Expertise

Office Administration

Diary & Time Management Daily Income Reconciliation Report

Organising & Updating Client Files Liaising with Internal Staff, Clients & Suppliers Customer Relationship Management

Sales & Revenue Generation Customer Relationship Development

Account Management Market Research and Analysis

Customer Satisfaction Indexing New Business Development Career Summary

Mar 2016 – Present FOLLOW UP CLERK

Eastmans Dental Clinic LLC – Abu Dhabi, U.A.E.

Key Achievements:

Increased Client Daily Confirmed Appointments by 30%

Helped increase Doctor daily revenue by 40% through correct billing & invoicing

Implemented CSI for every client visit to improve client relations Responsibilities:

Booking of all client appointments (including confirmation on day prior).

Creation of client bill and invoice.

Payment collection (Cash/Card and Insurance).

Ensure procedure insurance coding is correct.

Meet & Greet Clients and VIPs

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Dec 2011 – Feb 2016 HEALTHCARE ASSISTANT

Gulf Diagnostic Clinic Hospital – Abu Dhabi, U.A.E. Key Achievements:

Increased patient appointments for my doctor by 100%.

Assessed and then implemented department personal hygiene standards.

Via my own recommendations and promotion of GDC helped the marketing exposure of the hospital as a whole.

Ensured Doctor always had a 100% pass rate with all HAAD audits.

Assisted the IT department with the introduction of the hospitals new IT system so that all staff would fully understand how to operate correctly.

Assessed, planned and then successfully implemented new Best Practice for Doctor Appointments to maximise number of patients and hospital revenues. Responsibilities:

Meet & greet all clients and ensure smooth appointments including VIPs by explaining what procedures will be done.

Prepare all relevant case notes and materials to be utilised in each appointment.

Ensure collection of patient treatment payment and also that CSI is fulfilled.

Assist the Doctor with the patient procedures.

Ensure insurance coding for treatment is correct and once accepted inform patient it has been approved. Oct 2008 – Dec 2011 PERSONAL AID

Madame Al Zaabi – Abu Dhabi, U.A.E.

Key Achievements:

Successfully recruit new Housemaid for the household.

Planned and Implemented new Interior Design and layout for the villa so everything was better organised for the family.

Responsibilities:

Supervise housemaid to ensure daily duties are completed.

Ensure has everything they needs daily.

Ensure the house is in the safety standard for the kids security.

Ensure the house is in the proper hygiene.

Early Career Summary

Jul 2008 – Sep 2008 Assembler Wiring Department - Semiconductor Cabuyao, Laguna, Philippines Mar 2007 – Jul 2008 Central Recorder & Document Controller - Foster Food Company, Philippines Aug 2006 – Mar 2007 Front Desk Receptionist - Foster Food Company, Philippines Jul 2004 – Aug 2006 Store Manager – Duri Fashion, Pulilan Bulacan, Philippines Page 3

Education / Professional Development

Philippines High School Diploma including Mathematics and English 1996 – 2000

Bachelor of Science of Agriculture (Agribusiness Management)

Major of Science of Agriculture (Agribusiness Management)

BLS Certificate – American Heart Association

2000 – 2002

2003 – 2004

2015

Personal Details

Languages: Tagalog – Native

Bissaya – Native

English – Written & Spoken Fluently

Arabic – Verbally Understood

Marital Status:

Interests:

Married

Relaxing with Pool & Spa Days and Fine Dining

References

Available upon request

Contact this candidate