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Customer Service Manager

Location:
Frederick, MD
Posted:
October 19, 2020

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Resume:

DEBORAH A. BRADY SHRM-CP

**** ******** *****, *********, ** 21702 • 336-***-**** • adg32r@r.postjobfree.com

Summary of Qualifications

Seasoned professional with significant HR and administrative management experience, including HRIS database management, payroll, benefits, recruiting, HR administration, executive support, reporting, and workflow management.

Employee focused; servant leadership focused.

Flexible and proactive, adapts quickly to various environments, enthusiastic learner.

Strong leadership, communication, and interpersonal skills.

Ability to handle strictly confidential information and material.

Microsoft Office, ADP Workforce Now, PayCom, PayChex, Workday, HireRight, JobVite

Experience

Pella Carolina/Pella Tennessee 11/2019 to present

[Window & Door retailer]

HR Manager

Provide strong leadership and an outstanding level of communication and coordination, both internally and externally, fostering the highest level of customer service & support at the management level

COVID-19 initiatives company wide – temporary lay-offs, reduction in hours, unemployment, work from home initiatives, safety in the workplace.

Supporting two separate locations – Carolina & Tennessee – total employee count of approximately 200

Assists with HR policy interpretation, handbook creation and policy updates

Managed HRIS system transition to ADP – implemented new system and provide training to employees and managers

Manage expense system transition from Concur to Certify

Maintain confidential personnel files and personnel actions forms

Payroll Administration – database maintenance, entering garnishments, processing payroll

Benefit Administration – claims resolution, approval of invoices, distribution of annual employee notices, FMLA administration, STD/LTD administration

Organization training & development efforts – maintain training database

Conduct audits of various payroll, benefits and other HR programs and recommend any corrective actions

Participate in and support recruitment efforts, new hire negotiations and offer letter administration

Process new hires, terminations, and other status changes

Advise and assist supervisors and managers with PIP initiatives, corrective actions, and termination procedures

Participate in/Conduct investigations to resolve issues, mitigate risk and identify trends in behavior

Compiled Safety Manual & Fleet Safety Manual, implemented online safety training for all employees, supporting safety efforts within the company and managing Worker’s Comp related matters

Wade Jurney Homes, LLC 4/2017 to 10/2019

[Production residential home builder]

HR Business Partner

Provide strong leadership and an outstanding level of communication and coordination, both internally and externally, fostering the highest level of customer service & support at the management level

Supporting onsite staff as well as 20+ remote locations; 250+ employees

Assists with HR policy interpretation, handbook creation and policy updates

Maintain confidential personnel files and personnel actions forms

Payroll Administration – database maintenance, entering garnishments, processing payroll

Benefit Administration – claims resolution, approval of invoices, distribution of annual employee notices

Organization training & development efforts – maintain training database

Conduct audits of various payroll, benefits and other HR programs and recommend any corrective actions

Participate in and support recruitment efforts

Process new hires, terminations, and other status changes

Advise and assist supervisors and managers with PIP initiatives, corrective actions, and termination procedures

Participate in/Conduct investigations to resolve issues, mitigate risk and identify trends in behavior

Assist with system transitions and implementation of new HRIS

Support safety efforts within the company and monitor Worker’s Comp related matters

Dedon, Inc 1/2014 to 3/2017

[Premier luxury outdoor furniture company catering to the top 1% income earners in the world]

Executive Administrator

Supporting President/COO, & Management Team

Travel arrangements both foreign & domestic

Calendar and schedule management

Task management for entire senior management team

Liaison to Legal Counsel – general, trademark & design patent

Project coordination and management

Working closely with all departments acting as an extension of the President/COO

Providing strong leadership and an outstanding level of communication and coordination, both internally and externally, fostering the highest level of customer service & support at the management level.

Coordination of company functions, including but not limited to daily company sponsored lunches as well as extracurricular activities.

Served as back up to HR Manager and assisted with many HR related initiatives

Apex/The Clearing House 3/2013 to 1/2014

[The nation’s oldest banking association & world’s largest private sector payment operator]

Temporary Contractor

Administrative support to corporate real estate department director and staff

Workspace management & work order management program research and implementation

Proposal preparation, expense reporting, travel arrangements, special projects

OSHA compliance, Training, MSDS maintenance

Certificate of Insurance management & Service Level Agreement tracking

McCarthy Improvement Company, Atlanta GA 2/2008 to 2/2013 [Concrete Paving company specializing in the rapid completion of interstate, airport & bridge projects] Administrative Services Manager/HR Admin

Supported all senior members of the division staff, specifically reporting to the Division Director & President.

Supervised administrative staff and coordinate workflow.

Travel arrangements for senior staff as well as field employees.

Worked closely with all department heads in SE Division acting as an extension of the HR, Purchasing, Marketing, Safety & Equipment departments.

Recruiting, onboarding, orientation, safety review, equipment issue and HR support to SE Division staff

Verified of purchases, purchase approval, expediting or permit needs for equipment moves.

Participated in strategic planning meetings.

Provided support to our field staff, including Project Managers, Paving Superintendents, Foreman and general labor staff, member of the company safety committee.

Assisted in the development internal marketing agendas to promote company camaraderie and pride in the workplace.

Provided strong leadership and an outstanding level of communication and coordination, both internally and externally, fostering the highest level of customer service & support at the management level

Advanced Personnel Resources, Greensboro NC 1/2006 to 1/2008

[Locally owned staffing service providing temporary and permanent staffing solutions.]

Staffing Supervisor

Performed staffing management responsibilities.

Designed and implemented recruiting strategies to staff administrative and light industrial positions.

Negotiated salaries, billing and fee structures with employees and customers.

Worked closely with customers to determine staffing needs and match employees with appropriate skill set.

Participated in job fairs.

Performed recruiting and hiring activities, which included:

oScreened candidates for placement, assessing job experiences and skills

oInterviewed candidates using behavioral interview techniques & administered skills testing

oVerified references, conducted criminal background checks and drug screening as necessary

oProcessed new hire paperwork and conducted new hire orientation

oEntered candidates into staffing database for placement selection.

Education: Frederick Community College, Frederick, MD

Certifications SHRM CP

& Affiliations: OSHA 10hr Notary Public

Awards: 2 years consecutively (2015 & 2016) for best demonstration of core value Trust at Dedon



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