Customer service representative
Resume:
ONYISHI, ONYINYECHI JULIETH
No. ** Natufe street, surulere, Lagos
*************@*****.***
PROFILE SUMMARY
Highly efficient and diligent fresh graduate, with relative experience in sales, administration, and office management, with excellent enthusiasm to deliver quality customer service to customers and upholding company policies and procedures while working with staffs and contributing to the organization bottom line. WORK EXPERIENCE
NATIONAL YOUTH SERVICE CORPS March 2019 - March2020 Teacher
Responsibility
Created biology and basic science lesson plan and taught the planed subjects to ss1-3 and jss1- 3 respectively.
Tracked student's progress and provided appropriate feedback to the management.
Developed tests, created and reinforced classroom rules.
Selected and used a range of desperate learning resources to bring the students up to speed. N and N Driving School Nsukka Enugu state
Customer Service Representative/Receptionist 2015-2016 Responsibilities
Greeting and welcoming customers in a friendly and professional manner.
Handling customers payment using POS, bank check or by cash.
Answer and screen phone calls
Organize and schedule meetings as needed.
Process driver’s license.
Register new students for training.
Maintain office cleanliness and organization of resources.
Giving students an in-class driving training when necessary.
Generate driving certificates
CONISE COMMUNICATION AND FASHION STORE. 2011-2014
Sales/Customer Service representative
Responsibilities
Oversee the buying of goods for sell in the store.
Answer questions from customers both online, calls and in person.
Promote company’s product and services using any means necessary
Handling customers payment using scanners, POS, bank checks or by cash.
Generating and selling of MTN recharge voucher.
Registration of MTN new SIM cards and retrieve old lines.
Sell and monitor the sales of recharge card, phones and phone accessories.
Oversee sales of cloths, bags and shoes.
Hire and train new employees.
Oversees the progress of agents in charge of MTN SIM registration. EDUCATIONAL QUALIFICATION
Higher National Diploma (HND) 2016-2018
Federal Polytechnic, Idah Kogi State.
Major: Biology/Microbiology (UPPER
CREDIT)
Ordinary National Diploma (OND) 2013-2015
Federal polytechnic Idah Kogi state
Major: Science Laboratory Technology
West African examination Council 2004-2010
Saint Cyprian's Special Science School Nsukka Enugu State.
First School Leaving Certificate 1996-2003
Enugu Road Primary School Nsukka Enugu State.
SKILLS
Excellent oral and written communication and presentation skills.
Great analytical skills.
Strong ability to balance multiple priorities with excellent time management.
Strong attention to detail and can remain focused for a long time.
Acts quickly and decisively.
Excellent interpersonal and organizational skill.
Patient by nature.
Fast learner and team playing skills.
Proficient in Microsoft packages.
Great analytical skills.
REFERENCES
Available on request.
Contact this candidate