Customer Service Assistant

CURRICULUM VITAE

Name: NAKYANZI RENAH

Nationality: UGANDAN

Passport no. B1355170

Marital status SINGLE

Languages: ENGLISH,

Email. *****************@*****.***

TEL. +971*********

POSITION APPLYING FOR: CUSTOMER SERVICE PERSONAL

PROFFESSIONAL SUMMARY:

Reliable Customer Service Agent with a tremendous knowledge and skills in Customer handling. Adept at Customer service relations especially in fast paced environment where efficient operations are essential.

PERSONAL SKILLS

Highly customer service provision skills

Experienced with all aspects of Customer handling

Proficient in use of common computer programs like Microsoft Office and related software

Excellent at oral and written communications

Skills in computer Microsoft word

Excellent time management and organization skills

Hard working, flexible, approachable and serves in multi-tasking scenario

Working on overtime basis and first learner

WORK EXPERIENCE

COMPANY: DAY BREAK INNOVATIONS

POSITION: RESEARCH ASSISTANT

DURATION: 2020

COMPANY. BEST WESTERN PREMIER HOTEL DUBAI

POSITION. TELLEPHONE OPERATOR

DURATION. 2019

COMPANY. AIRTEL TELECOM

POSITION. CUSTOMER SERVICE

DURATION 2014-2018

DUTIES AND RESPONSIBILITIES

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele

Resolved Customer inquiries and complaints in a time and empathetic manner.

Served as a main liaison between customers, management and sales team.

Learned, referenced and applied product knowledge information.

Designed displays to make the store experience interactive, engaging and re-assuring.

Routinely answered Customer questions regarding merchandise and pricing.

MUNYONYO RESORT HOTEL

2011- 2013

CUSTOMER SERVICE AGENT

RESPONSIBILITIES

Welcomed guests and assist in checking them in, helping move luggage and guiding guests as needed.

Answered inquiries and provide information clearly and efficiently.

Completed transactions while handling money responsibly and counting out change accurately to prevent errors.

Answered calls, send additional services, and redirect incoming calls for guests.

Led service staff with customer satisfaction rates consistently above 90 percent.

EDUCATION BACK GROUND

Uganda Advanced certificate of Education(2008-2010)

Uganda Certificate of Education(2004-2008)

DECLARATION

In the view of above particulars please consider me to be pay of the lucky Uganda and give me an opportunity in your esteemed, organization

I assure to carry out my duties to your entire satisfaction with minimum supervision

REFFERANCES

Available upon request

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