DEL DONIERE

**** ********** ***** • Charlotte, NC 28213

910-***-**** adg2t4@r.postjobfree.com

https://www.linkedin.com/in/delvontae-doniere-csm-bdc-alp-22a9631a6/ SCRUM MASTER

Empathetic agile leader equipped with demonstrated proficiency with proven experience leading teams, developing and implementing strategies, and deploying effective blueprints through professionalism and collaboration. Servant Leader. Goal-oriented agile professional with extensive expertise guiding cross functional teams, designing and deploying strategic adaptable systems to mitigate cost and improve effeciency. Proficient in facilitating scrum events while creating an adaptive and creative environment. Recognized for designing and establishing strategies that fortifies business growth and objective compliance while collaborating with internal/external stakeholders to develop and execute business blueprints. Empathetic agile leader specializing in adaptability through the implementation of agile methodologies.

Team Development Interpersonal Relationship Skills Data Analysis Motivator Professional Facilitator Client Relationship Management Cognitive Intelligence Organization & Planning FAA & TSA Regulations Time Management Professional Empathetic Leader Conflict Resolution Budgeting & Cost Control Collaborative Decision-Making Problem-solving Skills Critical Thinking Skills Analytical Skills Team Building Collaborative Leader

Professional History

Customer Service Representative Delta Air Lines Atlanta, GA Jul. 2018 – Present

● Championed and oversaw cross-functional teams of 4 – 5 members by organizing initiatives and implementing agile concepts that improved the teams adaptability and growth in a fast-paced agile environment.

● Demonstrated the ability to proactively respond to industry shifts when cooperating and collaborating with other departments in accomplishing objective compliance – helped in analyzing team metrics to determine process improvement points, assisted in managing cash-flow to ensure the timely closing of the daily sales report, and aiding the reservations team with logistics support, auditing duties, data analysis, and customer complaint resolution

● Orchestrated daily stand-ups with customers and teammates alike to enlighten them on required safety protocols, revenue and organizational best practices as well as the grooming and facilitation of the backlog.

● Advanced communication flow within the team by eliminating daily impediments and accentuating communication efficiency

● Liaised cross-functionally in facilitating tasks that generates prompt aircraft departure and skillfully managed different airline/airfare contracts and pricing structure Selected Career Highlights

● Achieved maximum safety and no cost of lives during travels by ensuring the safety of all flight crew, airport staff and passengers by reinforcing compliance with FAA, TSA, and Delta Air Lines regulations regarding aircraft and airport security.

Account Manager Cintas Charlotte, NC Nov. 2019 – Apr. 2020

● Led weekly retrospective meetings with clients identifying multiple recurring impediments.

● Piloted numerous projects designing and utilizing the Kanban board to manage and create a better workflow amongst 101 clients, team members, vendors and senior management.

● Oversaw and coordinated billing and invoicing for all account receivables, regularly updated accounting spreadsheets, and conversed with the CEO recommending strategic concepts to help fortify client status. Product Support American Airlines Charlotte, NC Jan. 2015 – Jul. 2018

● Demonstrated ardent dexterity in quality management by deploying initiatives that advanced product quality and supported the planning, testing and implementation of software applications.

● Resolved daily customer complaints/requests on software/product challenges; transfers compounded issues to the appropriate desk - tech support, product management, or account management - to troubleshoot systems.

● Scrutinized products and researched diverse issues on numerous computer systems to guarantee the quality of service offered to end users and support to the client. Selected Career Highlights

● Mitigated customer complaints on product quality by 20% the utilization of proven initiatives when monitoring product testing and implementation, and diagnosing connectivity issues relating to middleware across multiple database sources.

Education

The University of North Carolina at Charlotte 2022 Certifications

Scrum Alliance Certified Scrum Master (CSM)

Certified Agile Leader Professional (BD-CALP)

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