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Front Office Manager

Location:
Bahrain
Salary:
110000
Posted:
October 18, 2020

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Resume:

Curriculum Vitae

SUNIL NORAMPAT

OBJECTIVE

Top-performing leader, with more than 18 years of hotel working experience includes managing complex hotel operations. Competent in hotel budgeting and forecasting, monitoring and developing staff performances, overseeing service quality and operational efficiency and monitoring sales and marketing initiatives while ensuring compliance with government laws of the country. SUMMARY OF QUALIFICATIONS:

Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better guest satisfaction.

Pre-opening experience

Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources.

Excels in sales and marketing, including showing, promoting, and selling.

Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions

Strong communication skills that allow me to easily determine guest and employee concerns.

Excellent knowledge of computer reservation systems, OPERA, IDS and Hotel B2B systems

PROFESSIONAL EXPERIENCE:

Loumage Suites & Spa Hotel (4 star)

General Manager

Seef, Kingdom of Bahrain

October 2019- Present.

Responsible for budgets, timelines, staffing, training, sales and marketing of 72 rooms 4 star hotel property.

Facilitated necessary internal and external meetings

Prepared status reports to ensure project tasks and sales goals were completed accordingly

Extra attention given to HK to improve the cleanliness and guest satisfaction

Developed the F&B outlet and boosted the revenue by reorganizing the manning.

Active in annual forecasting and individual/hotel market plan development

Special attention given to OTA and Corporates to improve the occupancy.

Increased the MTD occupancy from 60% to 75 %.

Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits and reduced the operational cost.

Successfully opened a new luxury spa for our guest and public. Email ID: adg2qg@r.postjobfree.com

Address: Manama

Mob No: +973-********

Personal Data

Date of Birth : 15March 1978

Age : 40

Sex : Male

Nationality : Indian

Marital Status : Married

Driving License : UAE,Bahrain,India

Languages Skills: English, Hindi, Arabic

Malayalam, Tamil

ORANGE SUITES HOTEL ( 4 Star)

General Manager

Juffair, Kingdom of Bahrain

November 2018 – August 2019

Job Description:

Managing 128 rooms four star property with 2 F&B outlets and Spa.

Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 85 employees

Designed and Implemented Orange Plus Loyalty Card program.

Converted Online booking guests to direct bookers through loyalty program and whatsapp booking.

Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits

RAMEE INTERANTIONAL HOTEL ( 4 Star)

General Manager

Juffair, Kingdom of Bahrain

December 2016 – November 2018

Job Description:

Managing 105 rooms four star hotel property with 6 F&B outlets includes two night clubs.

Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 140 employees

Developed and saw hotel-outlet renovation project through to completion while staying within budget and time- frame.

Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits

GRAND MIDWEST TOWER HOTEL ( 4 Star)

Operations Manager

Media City, Dubai, United Arab Emirates

March 2016 – November 2016

Job Description:

Oversaw daily front desk operations, maintenance, and housekeeping for more than 80 employees.

Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.

Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations

Created and oversaw all department schedules, payroll, cost accounting, and labor controls

Applied expertise in handling and maintaining and improving guest satisfaction

Improved the online review score by supporting the front desk, HK operations and motivating staffs to think and act out of the box.

CITY SEASONS HOTEL ( 4 Star)

Front Office Manager

Al Ain, UAE

April 2014 – March 2016

Job Description:

Responsible for staff hiring, training the front office team in providing exceptional guest service

Conducting daily staff briefing, monthly department meeting, preparing occupancy forecast.

Monitor market competition to achieve the maximum bookings.

Maintain all budget expenses in the department by planning and forecasting.

Work closely with all other department heads for achieving more revenue to meet the hotel budget HOLIDAY VILLA HOTEL ( 4 Star)

Operations Manager

Manama, Kingdom of Bahrain

October 2013 – March 2014

Job Description:

Responsible for smooth hotel operation

Support and work with all department heads to maximize the revenue.

Conducting daily HOD meetings to discuss the routine operational matters, staff issues and report to Gm HOLIDAY VILLA HOTEL ( 4 Star)

Front Office Manager- Pre Opening

Manama, Kingdom of Bahrain

August 2012 – October 2013

Job Description:

Prepared market analysis report, business plan prior to hotel opening.

Coordinated with IT for installing PMS system and networking of reception desk

Recruited front desk staffs and trained them on PMS as well as other operations.

Affiliated online booking sites before the hotel opening and trained the staffs.

Oversee the front office operation and motivate the staffs to improve the guest satisfaction. SUN SHINE TOWER, HOTEL APRTMENT

Front Office Manager / Operations Manager

Manama, Kingdom of Bahrain

August 2008 –August 2012

Job Description:

Recruited, Trained and developed the front office staffs.

Motivated and created friendly atmosphere among staffs for better productivity

Prepared Daily, monthly, business forecast.

Conducted daily morning briefing with HOD’s.

Update online room rate and BAR rate of the day..

Improved the online guest review score

Oversee the entire Front office and hotel operations CROWNE PLAZA HOTEL ( 5 Star)

Night Auditor

Manama, Kingdom of Bahrain

April 2004 –January 2008

Job Description:

Ensuring all the charges of the day are posted properly and balanced in system.

Ensuring credit card sale, city ledger and cash sales are accurate.

Closing the food and beverage outlet during their working hour at night and balance the sales in Micros and Fidelio.

Checking room rate before running night auditing.

Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies

Prepare Management report and submit to Income auditor.\

Assist front office team when needed.

HOLIDAY INN HOTEL (5 Star)

Night Auditor / Night Manager In charge

Mukalla, Republic of Yemen

December 2001 –March 2004

Job Description:

Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guest

Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Ensuring all the charges of the day are posted properly and balanced in system.

Prepare Management report and submit to Income auditor.\

Assist front office team when needed.

Preparing CID report and fax to CID office.

Checking room rate, market segment and nationality report.

Manage the entire hotel operation during night.

SEMINARS ATTENTEND:

Abu Dhabi Culture and Heritage Workshop

Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) October 2015

Tourism Information Services Workshop

Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) October 2015

Interviewing Skills Workshop

City Seasons, Al Ain, UAE

April 2015

Train the Trainer Workshop

City Seasons, Al Ain, UAE

April 2015

Managing Conflict in the Workplace

City Seasons, Al Ain, UAE

February 2015

Time Management Workshop

City Seasons, Al Ain, UAE

December 2014

Essential of Leadership Workshop

City Seasons, Al Ain, UAE

September 2014

7 Habits of Highly Effective People workshop

City Seasons, Al Ain, UAE

August 2014

Disciplinary Procedures Training

City Seasons, Al Ain, UAE

June 2014

Service Excellence Workshop

City Seasons, Al Ain, UAE

June 2014

Make it Happen Workshop

Crowne Plaza, Bahrain

May 2004

Can Do Training

Holiday Inn, Yemen

March 2003

CERTIFICATES & AWARDS

The Can-Doer Employee of the Month

Holiday Inn, Mukalla, Yemen

February 2003

The Full Attendance Award

Crowne Plaza, Bahrain

For the Year 2005

EDUCATIONAL BACKGROUND

Year 2000Bangalore University-Bangalore, India (Bachelor’s Degree in Hotel Management) Year 1997Calicut University- Calicut, India (PUC- Pre University Course in Commerce) Year 1994Palora Higher Secondary School- Ulliyeri, India (Secondary School Leaving Certificate



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