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Executive Customer Service

Fujairah, United Arab Emirates
October 18, 2020

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Mozah Jumah Obaid Alzeyoudi


Mobile: 050-*******


Seeking a position within an organization where I can utilize my skills to contribute to the growth of the company whilst further enhancing myself professionally.


Strong communicator, highly organized, able to work under pressure, courteous.

Writer at Al Bayan Newspapers.

Professional Experience

National Central Cooling Co. (Tabreed), Abu Dhabi November 2015 to December 2017

Projects Coordinator and Assistant to the Executive Vice President

Receiving calls and all quires related to projects, and directing calls on behalf of Managing Director.

Preparing reports, presentations, Writing Arabic letters.

Translation of Arabic letter to English if needed.

Provided complete assistance and administrative services to the Projects Department and EVP

Maintaining files, taking memos, organizing documents. Photocopying, faxing.

Established and maintained records and filing systems to ensure al documents are filed timely and can be retrieved easily.

Collecting cash and cheques from issued NOC letter for requested companies, and preparing monthly reports to the accounting team.

Responsible for the department petty cash and prepare monthly basis reports to the accounting team.

Arranges travel, accommodation, itineraries, and all correspondence related to

arrangements as needed for the EVP and projects VP and seniors managers.

Planning and organizing monthly meetings and all events related to projects department.

Managing EVP and VP schedules.

Greeting visitors and deciding if they should be able to meet With the Director.

Dealing with visitor’s requests.

Emirates Airline, Dubai August 2012 to August 2015

Customer Service Agent, Terminal 3, Dubai International Airport

Responsible for passenger check-in, verifying tickets, identity papers and luggage conformity

Coordinated large groups such as Hajj and Umrah groups to facilitate travel

Resolved travel related problems such as overbookings and customer grievances


·Lubabah bint Alharith High School, Fujairah (Graduation year 2009)

·Completed 80 hour IAT - MOE English Support Program at Institute of Applied Technology (2008)


Certificate for attending Creative Problem Solving

Certificate for attending Business Etiquette

Certificate for attending conflict management

Certificate for attending Business Writing Skills

Certificate for attending English course level 4

Certificate Najm Merit for exceptional customer service

Certificate of completing training for dangerous goods

IAT - MOE English support program

Certificate for participate in social service program

Computer Skills Proficient in MSWord, PowerPoint, Excel, Access.

Languages Fluent in Arabic and English

Personal Information

Nationality: UAE national with family book

Date of Birth: 21 July 1991

Interests Reading and writing poetry, interior design

References are available upon request.

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