SHIRLEY DHAMODARAN

Mobile +*** – ** *** ****

Email: adg2jv@r.postjobfree.com

Nationality: Indian

Languages: English /Tamil

SUMMARY

Self-motivated and tactful Senior corporate travel consultant /coordinator with 23 years hands-on experience in arranging and coordinating travel schedules and reservations. Effectively identifying travel preferences and creates itineraries according to set plans. Solid background in analyzing client’s budgetary strength and finding corresponding solutions. Expert in handling complex ticketing and exchanges. A strong communicator who is known for impeccable business acumen and service- oriented mentality. Strong decision making and problem solving skills. CORE COMPETENCIES AS A TRAVEL CONSULTANT

*Schedule Coordination *Fare Assessment

*Route Recommendation *Visas/Office tools

*Vendor Negotiation for Adhoc/deals *Budget Management

*Accommodation Arrangement *Refunds/full and partial

*Global Distribution Systems *Multiple Leg Itineraries

*Booking Modifications

CORE COMPETENCIES AS A TRAVEL COORDINATOR

*Access to workflow *Monitor booking are under policy

*Creating PO in Citrix accounting system *Maintain confidential travel.

*Taking approval from budget holder *Updating the details in Database

*Prepare Manifest on daily basis *Processing visas

*Hotel/Villa/Apt bookings *Preparing reports for out of policy

*Coordinate with payroll for travel *Transfers arrangments for VIPs PROFESSIONAL QUALIFICATIONS:

• Qualifications

Diploma –Airline/Travel Agencies Reservation Ticketing and Fares.

• Trainings

• Reservations Fares and Ticketing courses. (India)

• Amadeus Training GDS (India)

• Ticket/Fares training (Saudi Arabian Airline) - India

• Galileo Training GDS (India)

• Sabre Training GDS (India)

• Galileo Reservation/Fares and Ticketing – Emirates - UAE

• Sabre Reservation/Fares Ticketing and Hotel – Emirates - UAE

• Supervisory/Motivation Drive /Ticketing Training - UAE WORKING HISTORY

Job Title: Senior Travel Consultant

(May 2013 – Present) 7Years 5Months.

Employer: Kanoo Travel - Dubai, UAE

Presently placed in client office: working as Senior travel consultant/Coordinator. Duties: I am responsible for:

• Handling tailor-made complex travel itineraries for high touch corporate clients, and making reservations for all domestic, &International travel with scheduled flights and various ground products (hotels, car hire and rail).

• Consult with corporate client to determine their needs

• Make arrangements for flights and provide flight information.

• Ticketing including re-issues and refunds and re-routing

• Discuss the company’s travel budgets/approvals and provide travel solutions accordingly

• Manage online reservations and confirmations

• Provide clients with information on customs/immigration regulations and required documents

• Handle over the phone for immediate travel requests

• Provide priority waitlist follow ups and upgrade management services

• Handling client problems in an efficient & professional manner, and offer clients advice on general business travel practice.

• Working to tight deadlines, communicating effectively with clients on all levels. Extremely customer focused, applying great

• attention to detail and work effectively within a team and monitor, as well as on own initiative.

• Coordinate with Airline for discounted fares /Adhoc and Group fares. Working as a coordinator – client office,

• Coordinate with payroll Dept for salary deduction for employee.

• Prepare daily manifest and advise respective offices for pick up and drop offs

• Prepare fortnight list of out of policy bookings

• Submit monthly reports of tickets/refunds/Out of policy/Personnal ticket details to finance Dept.

• Maintain confidential business travel profiles/credit card

• Coordinate directly with Hotels for corporate rates/bookings and finalize the contracts

• Attend to all VIP bookings and guest requirements. Job Title: Business Travel Consultant

(December 2006 – Mar 2013) 6 Years 3months.

Employer: Air link International – Dubai: UAE

Duties: I was responsible for:

• Handling tailor-made complex travel itineraries for high touch corporate clients, and making reservations for all domestic, & International travel with scheduled flights and various ground products (hotels, car hire and rail)

• Handling client problems in an efficient & professional manner, and offer clients advice on general business travel practice.

• Ticketing including re-issues.

• Working to tight deadlines, communicating effectively with clients on all levels. Extremely customer focused,

• Applying great attention to all detail and work effectively within a team, as well as on own initiative

Work experiences in India :

Counter Supervisor: Sansar Tours and Travels – Chennai India. January 2005 – Dec 2006.

Senior Travel Consultant: Al Awad Travels Chennai India. May 1999 – December 2004.

Travel Consultant: – Tannya Travel : June 1998– December 1998. Reservations and Ticketing Agent: Saudi Arabian Airlines – Chennai India. . February 1996 – August 1997.

Counter staff Agent: Naveen Air Travels -. June 1994– Jan 1996. Counter staff Agent: East Coast Travels- February 1993-March 1994. SKILLS:

* Extensive knowledge of the travel industry – 23 years.

* Excellent contact center and people management skills.

* Excellent mentoring and training skills of handling MNC in India and UAE.

* Strong customer service background

* Excellent planning, organisation and analytical skills

* Working to deadlines with quick and accurate decision making.

* Computer Skills: Outlook/Word/Workflow/Database/Ax citrix system

(Accounting system).

* Skilled on office business tool.

* Supplier relations and vendor evaluation.

REFEREES

Upon Request

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