John C Dixon

*** ********** ****** ******** **** Atlantis 7349 068*******. adg2hu@r.postjobfree.com

Desktop Support Technician

AREAS OF EXPERTISE

•hardware

•Software

•Basic Networking

•Different windows platforms 7/10

•Setting up Desktop and notebooks

•Configuring emails

•Active directory

•Basic back backups

•Citrix reciever

•Different banking apps

•printers

•VC and project setups

•Remote support

•service desk

•Team viewer

•Lync

CAREER HISTORY

Freelance- desktop support(January 2010- february 2012)

Duties:

•Was doing freelance desktop support for various companies

IT Africa (June 2012- December 2012)

Duties:

•Doing projects deployment of desktop and laptops

Cable master ( February 2013-november 2013)

Duties:

•Doing cable pulling and crumping

Desktop technician

Pioneer foods-27 April 2015 – 21 January 2016

I worked as a desktop technician doing role outs (projects) around the country. I worked in the ICT department and my role was various to role desktops to service desk.

Duties:

•Doing change overs from one domain to another

•Migrate user profiles

•Migrate email accounts

•Changing hardware

•Changing software

•Working with SAP

•Resetting passwords and unlocking account

•Putting clients in correct UO

•Testing software on various desktops and notebooks to see the speed and performance

•Connecting off secondary screens in meeting rooms

•Building desktop and notebooks for clients

Desktop Technician

African Arete -February 2016-November 2016 (OUTSOURCING CAOMPANY BASE AT MAITLAND GROUP)

Duties:

•Make sure emails are working for clients

•Applications are correct for each department and working

•Pc/notebook are connected to the network and connected to correct domain

•Ensure the call queue are attended (day to day desktop support work)

•Sending calls to the correct teams

•Making every work station have power and components are in working order

•Meeting rooms are up to date( projectors,speaker,desktop) are in working order

•Have a minimum of five bullet points and a maximum of ten.

•Anything goes wrong with the user pc or notebook(network,internet,network)

•Working in Active directory (reset Passwords, disable Accounts, unlock Accounts etc.

•Making sure projects are done on time

•Working with different teams to get the apps working and get the proper support they need

•Making sure the citrix platform for each user are connecting and the apps in it are published and working fine

•Remote support to different countries and companies by using Microsoft lync and teamviewer

•Making sure users are in correct OU and groups for the policies to apply to the profiles

•Doing basic backups(putting in the tapes and removing them and doing paper work for the offsite storage)

•Basic facalities duties as well( making sure the power is up in running, the aircons are working,projector are serviced in time etc.)

Desktop technician – Desktop Technician/ junior networking

Maitland Group November 2016- july 2019

Maitland Group bought me out by the outsource company Where i worked for a fund accounted company in the ICT department and my role in the team is desktop technician, in one of the seniors working in a team of 5 and my role is to ensure that the user of 1000 are working smooth and catering to their computer needs. I make sure that the work are done and correctly as possible.

Duties:

•Make sure emails are working for clients

•Applications are correct for each department and working

•Pc/notebook are connected to the network and connected to correct domain

•Ensure the call queue are attended (day to day desktop support work)

•Sending calls to the correct teams

•Making every work station have power and components are in working order

•Meeting rooms are up to date( projectors,speaker,desktop) are in working order

•Have a minimum of five bullet points and a maximum of ten.

•Anything goes wrong with the user pc or notebook(network,internet,network)

•Working in Active directory (reset Passwords, disable Accounts, unlock Accounts etc.

•Making sure projects are done on time

•Working with different teams to get the apps working and get the proper support they need

•Making sure the citrix platform for each user are connecting and the apps in it are published and working fine

•Remote support to different countries and companies by using Microsoft lync and teamviewer

•Making sure users are in correct OU and groups for the policies to apply to the profiles

•Doing basic backups(putting in the tapes and removing them and doing paper work for the offsite storage)

•Basic facalities duties as well( making sure the power is up in running, the aircons are working,projector are serviced in time etc.)

Desktop technician

Sanlam by glacier -01 February 2020 – 29 June 2020

-Was doing roll outs of desktop pc’s and laptops

ACADEMIC QUALIFICATIONS

IT Business Campus

Networking Specialist

Cape town Campus 2006-2008

Saxon Sea Secondary School

Afrikaans

English

Biology

Computer Studies

History

Business Economics

Atlantis 2006

HOBBIES

I like to read and do research. Mostly I love to listen to jazz music

REFERENCES

Edward Atherton

Project Manager Pioneer foods

021-***-****/074-***-****

Imraan Julies

Manager ICT Maitland Group

083-***-****

Wayne Scheepers

Service Desk Manager ict Maitlan Group

082-***-****

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