Itil,IT Service Management, ITIL Expert
Resume:
Contact
Bucharest, Romania
+407******** (Mobile)
*****.*********@*****.***
www.linkedin.com/in/alexandru-
anastasiu-821b5424 (LinkedIn)
Top Skills
ITIL
Incident Management
CMDB
Languages
English
Certifications
ITIL 4 Foundation
ITIL® Service Transition
Cherwell Administrator
ITIL® Service Operation
ITIL® 4 Managing Professional
Transition
Alexandru Anastasiu
ITSM Consultant & Accredited ITIL® Trainer
Romania
Summary
- IT Service Management ( Certified ITIL Expert. ITIL 4 Managing Professional )
- ITIL Processes Implementation
- ITIL Training Delivery
- Cherwell Certified Administrator
- 4me
- BMC Remedy (BMC Remedy AR System 7.6.04 Certified Administrator)
- BMC Analytics
- BMC Service Desk Express
- APM (Alignability Process Model)
- Project Management
- Business Analysis
Experience
ITAcademy
ITSM Consultant & Accredited ITIL® Trainer
April 2015 - Present (5 years 4 months)
Mentoring and coaching of IT Service Management implementation programmes and initiatives. Development of accredited, ITIL® and Cloud Computing® training courses. Delivery of a full range of open and tailored ITIL® training courses, as an accredited ITIL® trainer. Programme and process audit
Petrom
2 years 9 months
Service Request Management Process Coordinator
November 2012 - April 2015 (2 years 6 months)
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- The Request Management process supports the processing or delivery of standard requests (new user, new computer, new mobile phone, etc …).
- Delivery has to be standardized to reach user satisfaction based on short delivery time and precise processing.
- Process coordinator ensures that the process is working properly in his service line and guidelines the colleagues
Application Expert Remedy
August 2012 - April 2015 (2 years 9 months)
- Performing administration tasks on the Remedy Servers versions 7.6
- Collect requirements from the remedy customers for new developments
- Create the technical design documentation after collecting the requirements from the Remedy customers
- Developing customization's for the out of the box ITSM Applications based on the Customers’ requirements
- Provide operational support for the ITSM suite users
- Configure and customize the OOTB ITSM Applications
- Creating BMC Analytics reports
- Training the end-users for ITSM suite
- 2nd level support for Incidents, Problems and Changes related to Remedy Danone
4 years 7 months
Business System Analyst
January 2012 - August 2012 (8 months)
Responsible for IS processes (ITIL) Competence Center of Danone Group. Implementing, advising and training of processes based on best practices
(ITIL) in different CBU's within Danone Group.
- Coordinated the ITIL Process Implementation into multiple organizations
- Standardized the IT processes in over 40 organizations
- Aligned the Service Catalogue of all the organisations to a standard one
- Managed a full system rebuild project of the service management tool
- Training and coaching of teams across diverse functions and geographical locations
- Management of client IT organization relationships
- Create and implemented IT Marketing campaigns
- Managed supplier relations
Junior Business System Analyst
May 2009 - January 2012 (2 years 9 months)
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Support for the use of IS processes (ITIL) Competence Center of Danone Group. Implementing, advising about the use of processes based on best practices (ITIL) in different CBU's within Danone Group. Training and coaching of teams across diverse functions and geographical locations.
Support for the ITIL Process Implementation into multiple organizations Service Desk Agent
February 2008 - May 2009 (1 year 4 months)
Bancpost
Bank Officer
October 2007 - February 2008 (5 months)
Yves Rocher
Database Administrator
May 2006 - May 2007 (1 year 1 month)
Vodafone
Real Estate Administrative clerk
May 2005 - May 2006 (1 year 1 month)
Education
Romanian - American University
Bachelor's degree, Romanian American University · (2003 - 2007) Page 3 of 3
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