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Sales Manager

Location:
Chicago, IL
Posted:
October 18, 2020

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Dinki Nihalani

Chicago, Illinois

386-***-**** adg2e4@r.postjobfree.com linkedin.com/in/dinki-nihalani/ Professional Summary

PRODUCT MANAGER with 10+ years of extensive experience in profit & loss (P&L) management, marketing and sales strategy, supplier negotiations, relationship building, team leadership, and strategic planning. Innovative, results-driven leader skilled in developing product strategies and managing product launches that significantly increase revenue and maximize profitability within diverse industries including finance and e- commerce.

P&L Management

Strategic Planning

Supplier Negotiations

ROI Analysis

Product Planning

Portfolio Management

Marketing Strategy

Product Development

Market Trend Analysis

Sales Forecasting

Technical Skills

Programming Languages Java Script, React-Redux, SQL, PLSQL Databases MS-Access, MySQL, SQL Server, Oracle, DB2, Splunk, SAP Cloud AWS Warehouse Tool, Blockchain, Salesforce

Internet HTML, XML,MISMO, VBScript, ASP, JavaScript, JSP Designing Tools : Zeplin, Balasamiq, Adobe

Operating Systems UNIX, Windows 98/NT/2000/XP/Vista, Linux Bug Tracking Tools HP Quality Center, ClearQuest, JIRA UX Experience: https://www.behance.net/dinkinihal20c8 Utility Tools MS Office Suite, MS Project, TOAD, Adobe Photoshop, Empathy Map Testing Tools Quick TestPro (QTP), LoadRunner, XML Testing Tool Key Competencies

Web, mobile and mobile apps Analysis & Project Management User Training & Technical Documentation Search Engine Optimization (SEO) Analysis of Performance Analytics Product Roadmap Development and Execution Marketing Strategy Development Financial Analysis & Budget Management Large-Scale Project Management Brand Management

Change Management, Process Adoption Relational Database & Data Integrity/Validation User Acceptance Planning & Testing (UAT) Assessment of Technical Requirements & Business Applications

Accomplishments

• Strategized product portfolio development through customer research, market trend analysis, and visits to customer and supplier facilities in order to generate revenue and customer growth .

• Directed market research for company products, identifying a potential new product opportunity and coordinating with product development and engineering teams to develop and launch the company’s first new product in 20 years, which successfully surpassed the first-year sales forecast by nearly 50%. o Oversaw all stages of the product’s development from prototype to testing to launch. Established a launch plan for a line of private label products that increased annual profits by ~20% in addition to managing an $80M product portfolio, developing pricing, sales, and marketing strategies Dinki Nihalani 2

Professional Experience

Sr Product Manager, Discover Financial, Riverwoods, IL: May 2019 – Present

• I am leading the design and launch of a Secure remote Commerce (SRC) by ensuring EMVCo Secure Commerce industry standard, establishing a simplified way for card payments to be made across web and mobile sites, mobile apps and connected devices.

• Assisting in building the strategy and roadmap for CLM for Salesforce

• Engaging with various business units on request for enhancements and bug fixes and translate those business request to salesforce technical requirement.

• Assisting in driving the vision and requirements, translate them to functional specifications, facilitate a sound design and deliver an efficient experience

• Assisting in building the strategy and roadmap for CLM for Salesforce

• Working with the sales organization to refine, test and align on product messaging

• Negotiating a 41% cost reduction against a 5% target on a highly commoditized contact less category.

• Reducing product assortment by nearly 15% by discontinuing low margin, redundant products with no negative impact to overall margin.

• Managing directly a team of 4-5 product owners while leading a larger cross-functional team to improve Discover’s student loan application and origination experience.

• Assisting with business requirements, UX analyses. Managing and creating prototypes for e-commerce website, product scopes, Road map, Epic, features, User stories, Issues, and Risks. Ensuring change controls are executed appropriately along with the credit union Eco System. Estimating work efforts and managing resources.

• Managing expectations for SaaS, B2B, or Enterprise-grade projects including technical expectations and modern software capabilities

• Executing AB Testing for the website performance

• Executing SQL Query and Splunk to produce Quarterly data along with API development to provide Request and Response to the developers for our product.

• Executing deployment plans along with employee Pilot testing in mind

• Discovering opportunities worth pursuing through rapid experimentation via product discovery, A/B testing, Google Analytics and design thinking methods 8. Identify and map customer goals, values and needs more than “wants” or

“table stakes”

• Tracking the metrics to understand KPI trend

• Managing Google Analytics for analyzing the data

• Delivering largest project with on time delivery within budget.

• Building relationships with our stakeholders by listening to their concerns and creating an Empathy Map.

• Supervising OMS integration in Discover as part of a project to improve credit card distribution, payments, invoices and processing.

Citi – Elk Grove Village, IL

Sr Product Manager, January 2018- May 2019

• Oversaw a $135M product line, developing and implementing strategies for product line expansions and discontinuations as well as managing and maintaining relationships with 25-30 suppliers.

• Designed the strategy for a product category that implemented merchandising assortment and supplier and product consolidation in order to facilitate a projected 15% ($1.5 million) in annual savings.

• Execute deployment plans along with employee Pilot testing in mind

• Directed content development and visual strategy for the company’s website, identifying how customer’s search for products online in order to properly align the website’s navigation page. Intuit - Plano, TX

Sr Product Manager August 2015 – December 2017

• Managed full P&L for a $90M product line, capably growing the company’s top line sales, increasing gross profit, and enhancing customer satisfaction and retention.

• Identified potential improvements and modifications to products based on customer needs, aiding in the Dinki Nihalani 3

development of product line extensions that increased sales by 3-5% year-over-year (YOY).

• Revamped the company’s cos t structure based on market trends and customer expectations, implementing bundled packages and adjusting pricing to achieve a 5% increase in quote conversions.

• Conducted negotiations with original equipment manufacturers (OEMs) and distributors, establishing multi-year pricing agreements and developing product and rebate programs. Capital One, Wilmington, DE

Marketing Manager, March 2015– July 2015

• Developed marketing and sales strategies and managed P&L for a $110M product portfolio, leading new product development, market expansions, and brand awareness and maintaining supplier relationships.

• Interfaced consistently with customers, collaborating with sales team to identify an opportunity to create a new product as well as to develop a strategy for determining product alignment with the current product portfolio, strategies to promote the product, and performance against competitors’ products. o Successfully managed product launch, exceeding $2M in gross sales annually.

• Drove sales of underperforming products by combining with top-selling items in a bundled package. UPS – Paramus, NJ

Product Manager Jan 2014– March 2015

• Created a training module utilized by sales representatives to learn company products and industry terminology in addition to instructing on successful consultative sale methods in order to increase revenue by more than 3% within the first three months of the module’s implementation.

• Led the creation of a new product category, developing a strategy to launch into a different marketplace while managing supplier negotiations, inventory levels, sales training, and product pricing. o Exceeded the sales forecast by over $1M within the first year of the product’s launch.

• Developed a comprehensive plan to convert customers from a low-margin national brand product to a higher margin private label product with an annualized gross margin gain of $1.25M. Wells Fargo – Frederick, MD

Product Manager Jan 2011 – Jan 2014

• Managed a $20M declining product line, determining the viability of the line and developing a profitable marketing strategy that improved profit margins by 2.5% within the first six months.

• Facilitated negotiations with a national retail operation to test pilot the product line in select locations in order to accomplish a 10% increase in top-line sales within two quarters.

• Achieved selection to manage a separate $8M product line as a result of the first product line’s success. Fannie Mae – Herndon, VA

Product Manager Dec 2010– Dec 2011

• Managed a $20M declining product line, determining the viability of the line and developing a profitable marketing strategy that improved profit margins by 2.5% within the first six months.

• Facilitated negotiations with a national retail operation to test pilot the product line in select locations in order to accomplish a 10% increase in top-line sales within two quarters.

• Achieved selection to manage a separate $8M product line as a result of the first product line’s success. Education

MS, Computer Science - Information Systems, Stratford University, Fairfax, VA (2010) Bachelor of Commerce, Business Management (Jan 2002 – August 2007) Gujarat University



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