*

MERVIN MERCADO

MERVIN MERCADO

Professional summary

Experienced and reliable business and operations planning executive with extensive experience in providing service in a busy international port setting. Strong dedication to assigned tasks, finding solutions and cultivating a positive image of the company. Excel in both team and independent environment. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Experience in cargo control and planning, import, export documentation, billing, and other similar areas.

Skills

Work History

Exception Handler/ Cargo Controller 10/01/2019 – 06/30/2020 Global Process Manager, Inc – Manila, Philippines

Responsible for the data input in Terminal Operating System and as well for maintaining data quality for proper output by constant processing and verification of data received from the Shipping lines, agents and port community system. Required to make all necessary changes in TOS data to ensure data proper integrity and use EDI to varying degrees. 1. Propose and support initiatives for continuous improvement; 2. Communicate with shipping lines, agents and Port Community System to ensure timely transmission of required data for cargo/vessel planning;

3. Post different type of EDIs into Terminal Operating System, and ensure errors are cleaned and discrepancies solved for proper data handover for vessel planning; 4. Address identified issues or delays during EDI posting to terminal IT and/or customers for proper solution/correction;

5. Compare and contrast Line provided discharge and load instructions and raise found discrepancies to customers for proper correction of data to ensure data integrity for proper planning; 6. Manage the booking updates as per EDI posting and eventual manual process as per business needs; 7. Raise new EDI mapping or configuration needs based on business requirement or issues identified; 8. Report to line manager and Operations Control Center management once delays or issues are found; 9. Maintain proper communication with Port Community System to address or solve issues in data transmission; 292 S. Garcia Street, Luacan, Dinalupihan, Bataan I +639********* I adg2e0@r.postjobfree.com 1. Report Development

2. Excellent communication skills

3. Strong interpersonal skill

4. Accurate and detailed

6. Persuasive

speaking skills

7. Empathy

8. Adaptability

9. Ability to use

positive

language

10. Self –control

2

10. Execute different type of manual entry or update of data in TOS once required, due to special procedures or needs;

11. Post discharge and/or load list instructions manually if required due to special needs; 12. Respond timely to internal and external customers’ and stakeholders inquires by phone and e-mails; 13. Make manual empty assignment of containers based on customer request; 14. Ensure timely completion of all data input profess handing over for vessel panning & operations to begin as required and schedule;

15. Maintain proper management of received data files on department shared folder; 16. Prepare and share with line manager, internal team workers and OCC management the check list of executed cargo planning & data input activities;

17. Elaborate proper handover to incoming staff and any other report (on demand) requested by management; 18. Check and correct vessel statistics in Terminal Operating System if required and send TDR/PBA reports internally; 19. Other related duties might be assigned by management if required; Customer Service Executive 10/2018 to 30/10/2019

Abu Dhabi Ports Operating Company – Abu Dhabi, United Arab Emirates 1. Resolve Customer complaints and concerns quickly and efficiently by proper liaison with Operations, Planning and Finance Department

2. Establish proactive communication with customer to ensure their understanding, handle quality and service issues, and develop/maintain customer loyalty.

3. Interact with customers concerning orders & shipments. 4. Interact with customers to advise shipment

5. Make changes to shipments where necessary

6. Solicit sale of new or additional services.

7. Handle irate customers in a professional manner 8. Obtain customer feedback information & makes necessary analysis available to management on a regular basis 9. Prepare correspondence to customers, regarding port procedures and notifications. 10. Contact customers regarding any documents needed, such as customs declaration, manifest, etc. 11. Contact customers regarding invoice payments.

12. Meet with customers to solve any problems that may arise. 13. Act as an escalation point for receivable manager on timely payments of invoices by customers and personally calls customers if they are past due in payment.

14. Assist when necessary in establishing or reviewing customs and other external procedures affecting port users. 15. Co-ordinate customer issues with relevant department 16. Manage and maintain relationships with key accounts, local stakeholders. 17. Update & maintain customer data base, customer and company profile with assistance from sales. Gate and Documentation Coordinator 5/2012 to 10/2018 Abu Dhabi Ports Operating Company – Abu Dhabi, United Arab Emirates 1. Helpdesk Management - Frontline/Online Customer Service. 2. Responsible for truck visit appointments.

3. Operation coordination to Cargo Control, Yard and Vessel Planners, Gate Controllers and Container Freight Station as per operational needs.

4. Reviews and validates shipping documentation (e.g. import and export) requirements prior to facilitation of truck visit for loading and off-loading of cargo.

5. Generate billing invoices and collection of payments. 6. Submission of daily reports.

3

7. Field duty (Inspections of Automated Gate tools such as barriers, optical character recognition tools, gate pedestals, truck traffic sensors, physical inspection of containers. 8. Sends and replies e-mail correspondence.

9. Communication to internal operatives, line agents, shippers and forwarders and transporters. 10. Other assigned administrative duties.

Terminal Operations Executive 04/2003 to 04/2012

Seaport Department – Subic Bay Metropolitan Authority, Philippines 1. Assisted supervision of cargo and vessel documentation processing (e.g. vessel entry and exit clearance, domestic, import and export documents clearing.)

2. Contributes to policy and work guidelines. Reviews and updates the same. 3. Monitoring and reporting of volume of work on a daily and monthly basis. 4. Management and planning for office operational equipment, supplies and materials. 5. Assist and replies to customer needs and inquiries. 6. Staff and office supervision.

Education

Certificate in Logistics Management 2018

Department of Trade and Industry, Philippines

Associate in Marine Engineering 1998

Bataan Heroes Memorial College -Bataan, Philippines

Contact this candidate