Skills

•Strong project management, organization and collaboration skills

•Resolution and detail-oriented

•Effective team player

•Strong customer service focus

•Maintain relationships while continuously meeting project timelines

•Excellent written and verbal communication

•Adobe Acrobat, Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and Smartsheet proficient

•Bilingual (English and Spanish fluent)

Education

•Bachelor in Biochemistry Arizona State University May 2016

•Associate in Science Glendale Community College July 2009

•Associate in Arts Glendale Community College July 2009

Experience

GLOBAL REGULATORY AFFAIRS SPECIALIST FOREVER LIVING PRODUCTS MAY 2018 – PRESENT

•Project managed regulatory, labeling and importation for 34 countries.

•Improved operations and provided exceptional client support.

•Provided regulatory guidance for new, reformulated, and existing complementary medicines, food supplements, food/beverages, cosmetics, and over-the-counter products.

•Drove operational improvements which resulted in savings and improving profit margins.

•Prepared regulatory documents for new and existing products.

•Collaborated with the research and development and new product development teams to create custom formulas.

•Reviewed raw material documents for product permissibility.

•Reviewed new and existing product labels and marketing materials for compliance, accuracy, and completeness.

•Revised manufacturing and operational changes to ensure regulatory compliance and conformance with existing regulations.

•Researched and reviewed country specific standards and evaluated country specific tests and labels, for regulatory compliance.

CLINICAL LABORATORY ASSISTANT (ON-CALL) HONORHEALTH MEDICAL CENTER JUNE 2017 – FEBRUARY 2019

•Received and processed laboratory specimens such as blood, marrow tissues, and fluids.

•Followed collection, processing, and testing procedures for all received specimens.

•Adhere to departmental specimen identification policies and quality control.

•Maintained quality control for all specimens in chemistry, microbiology, and blood bank.

•Prepared all equipment to ensure that high-quality standards were met.

•Triaged specimens for trauma patients.

•Prepared and sent-out specimens for specialty testing.

HEMATOPATHOLOGY CASE TRACKER INFORM DIAGNOSTICS JUNE 2017 – APRIL 2018

•Tracked hematopathology cases throughout the pre-analytical, analytical, and post-analytical stages of specimen processing.

•Assigned hematopathology cases based on case volume and Certificate of Qualification licenses.

•Monitored cases throughout the laboratory, tracked the case testing progress, and communicated among different departments.

•Monitored client’s compliance in sales logic.

•Ensured that hematopathologists participated in the quality assurance program.

•Reviewed, updated, and initiated laboratory standard operating procedures (SOPs).

•Responsible for hematopathology data collection and meeting preparation.

•Documented all occurrence management initiatives when test systems deviated.

BILINGUAL CLIENT CARE COORDINATOR ALL VALLEY HOME HEALTHCARE APRIL 2015 – JUNE 2017

•Coordinated and matched schedules of 200+ caregivers and 200+ clients.

•Monitored that all client cared needs were met and maintained complete records of all client interactions.

•Provided client status updates to case managers.

•Managed the new client and existing client referrals program.

•Conducted home visits and personal introductions between caregivers and clients to ensure respectful and caring services.

•Contributed to the company’s growth by enrolling private clients and building up relationships with case managers in the public sector.

•Input payment information into the company’s software for the rendered services.

•Communicate with the payroll department about the total approved amount of service hours authorized by the case managers.

CASE MANAGER MCKESSON AUGUST 2014 – APRIL 2015

•Provided support to patients and healthcare providers on program options offered by Pharmaceutical companies.

•Ensured that all information on file was up to date, correct and confidential.

•Conducted patient insurance benefits investigations.

•Monitored the potential patient adverse events program.

PRIOR AUTHORIZATION TECHNICIAN CATAMARAN OCTOBER 2013 – AUGUST 2014

•Supported doctors, pharmacists, hospitals and members in obtaining prior authorizations.

•Rendered exceptional customer service and met volume deadlines and timetables.

•Coordinated and communicated with doctors to prescribe an alternate drug beneficial for the patient and the plan coverage.

RESTAURANT ASSISTANT MANAGER INCA’S PERUVIAN CUISINE JANUARY 2011 – OCTOBER 2013

•Directed the training program, prepared schedule, and handled inventory effectively.

•Coordinated with General Manager for everyday operation and maintained financial and administrative records.

•Ensured compliance with prescribed standards and local state and federal laws in labor costs, and guest relations.

•Met target sales, ensured customer satisfaction and followed restaurant procedures to increase productivity.

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