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Ruth Kahsay Zego

*** ******* ******* ******, ** L9T 7R6 647-***-**** • adg2cg@r.postjobfree.com WORK EXPERIENCE

Chiropody Assistant/ Receptionist April 2019 - Present Gentle Foot Care Clinic, Canada, Mississauga, ON

Scheduled and confirm appointments

Performed clerical duties, such as filling and sorting and scanning documents

Received and issue payments

Processed referrals in timely manner, booking new patients and follow-ups appointments

Scanned documents to EMR, filling documents to patients records, faxing while paying attentions to detail

Updated patient chart and follow up demography

Prepared invoice for patient

Communicated with insurance companies to resolve daily issues Customer Service Representative/ Mentor June 2014 -April 2019 Kiehl’s since 1851, L’Oreal Canada, Mississauga, ON

Greeted and assisted all customers with product recommendation and skin consultation

Exercised problem-solving strategies, such as analyzing skin type and recommendation of suitable product to ensure customer satisfaction

Prepared Clients with a Personalized skin care analysis through use of the digital consultation

Attended workshop/education sessions to ensure product knowledge is always current and update

Able to multitask in a fast-paced environment

Interacted daily with diverse groups of people to provide outstanding customer service

Mentored new staff to the company

Responsible for inventory checkups, pricing, signage

Was responsible for ensuring proper documentation of the receiving and return of goods from vendor SKILLS

Positive and friendly attitude with customers and patient

Team oriented and collaborative

Productive and efficient mindset

Easily adapts to new environments or fast-paced situations

Ambitious, eager to find efficient solutions to problems

Attention to details

Excellent at multitasking and prioritizing projects in a time efficient manner

Enthusiastic – always eager to learn new skills, apps, programs and procedures EDUCATION

Ruth Kahsay Zego

617 Gervais Terrace Milton, ON L9T 7R6 647-***-**** • adg2cg@r.postjobfree.com 2 P a g e

Office Administration Medical Diploma Jan 2014 – June 2016 Sheridan College, Brampton, ON

Relevant Competencies

Produced accurate office visit health claims payable by the Ministry of Health

Applied the rules and regulations as outlined by the Ministry of Health when submitting health claims

Identified different defence mechanisms, triggers and healing processes with respect to injury and disease within the human body

Discussed the complexity of cancer with respect to the growth, development, prevention, diagnosis and treatment of the various types of cancer

Ensured the phone message is appropriate and current, or informing the answering service of schedule change

Demonstrated appropriate and effective writing and speaking strategies to solve business communication problems.

Identified signs and symptoms, and diagnostic tests for common human diseases and disorders.

Defined key terminology relevant to human diseases and disorders

Explained tests and procedures to clients and directed them to the appropriate resource

Keyboarding and Document

Processing

Medical e- billing

Medical Terminology

Professional Business

Communication

Friendly and Professional

telephone manner

Supervisory Management

Understanding Medical Tests

Computing Skills in Microsoft

Word, Excel, Outlook and

PowerPoint

VOLUNTEER/COMMUNITY INVOLVEMENT

St. Gertrude School Sep 2013 – June 2016

815 Ceremonial Road Mississauga, ON

Supervised students for major field trips to farms, safety village, museums

Helped students to focus in the material given by the teacher

Assisted students with artwork and supervised during lunch time St. Gregory School June 2017- Present

1075 Swinbourne Drive Mississauga, ON

Assisted students for swim to survive trip on the bus and community center

Supervised students for major field trips to farms and museums

Ensured that student’s satisfaction are continually high and achieved in the most professional manner

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