NAME: OLUWASEUN ADEMOLA SHONIBARE
DATE OF BIRTH: 27th FEBRUARY
MARITAL STATUS: MARRIED
ADDRESS: Mussafah Industrial Area, UAE.
To work in a motivating and challenging environment where my skills and potentials will be adequately used and explored for the benefit of my prospective employer and my career progression.
CORE COMPETENCE AND SKILLS
Good Customer management skills
Excellent interpersonal relationship
Articulate written and communication skills in English
Quality working knowledge of Microsoft office tools
Strong Team player
Adequately knowledge of the Emirates of Abu-Dhabi and Dubai and its environs.
Conversant with the traffic laws and regulations of UAE.
Higher National Diploma, Accountancy – 2003
High School Certificate – 1995
CERTIFICATIONS AND TRAININGS
MTN Customer Service Support Training program “How May I Help You”
Certification in Basic First Aid, CPR and AED.
Possess a valid UAE driving licence, with a total of 13years driving experience (3years in UAE).
Arabia Taxi Transport Company LLC, Abu Dhabi. 2017 – Till Date
Bringing customers to their various destinations in a safe, prompt and efficient manner.
Keeping the vehicle clean, tidy and in a state acceptable for taxi business.
Routine general maintenance of the vehicle as at when due.
Rendering of daily collections of taxi meter fare to the company.
Cnssl Contact Centre Limited, Lagos Nigeria. 2012 – 2015
Position: Team Lead/ Customer Service Agent
Answer in bound calls and assist customers with their inquiries in a courteous, friendly, and professional manner using procedures outlined by quality assurance unit.
Document customers’ complaints; resolve them using Siebel CRM and other applications, pass unresolved complaints to appropriate unit for resolution.
Communicate effectively with individuals/teams in organization to ensure high quality and timely expedition of customer requests.
Participate in activities designed to improve customer satisfaction and business performance.
Educate and sell company’s products and services.
ALFRED DEBBIE OPAL FOUNDATION (Educational NGO) Lagos, Nigeria. 2010 – 2012
Position: Programme Administrator
Co-ordinated the daily Administrative running of the Foundation’s office.
Executed Programs, Projects and Partnership activities.
Liaised with other agencies to achieve foundation’s objectives.
Prepared and arranged the Foundation’s Board of Trustees meetings.
Attended meetings on-behalf the Foundation, hereby responsible for the preparation of minutes of meetings and reports.
Prepared presentations and documents for meetings.
Planned, organized and managed events of the Foundation
NOMAD TECHNOLOGIES LIMITED, Lagos Nigeria. 2008 – 2010
Position: Client Relationship Executive
Maintained the company’s existing and prospective clients’ profile.
Evaluated & matched clients’ needs with the appropriate company products.
Periodic assessment of products to match up with clients’ evolving demands and up-to date technology trends.
Preparation of products’ user manual and training manuals.
End user training of company products.
FIRSTINLAND BANK PLC Lagos, Nigeria. 2005 – 2008
Position: Electronic Banking Unit
Ensure all round the clock up time of service applications such as FlashMeCash (The pioneer internet banking platform in Nigeria) Firstinlandonline.net, Mobile & Internet banking and Automated teller Machines (ATM) services.
Internet and mobile accounts opening and procedures.
Preparation and updating of user manual on the bank’s electronic products.
Preparation of presentation slides on Power point for users’ training.
End-user testing and general review of new products before deployment.
Will be provided on request.