Office Management & Administration, HR operations, EA
Resume:
SMRUTI SHETTY
A-***, Surakshaa Fairview Apts,
Belathur-Kadugodi, Whitefield Road,
Bangalore - 560067.
************@*****.**.**
Profile
Meticulous, right handed and highly motivated with 14+ years of administrative experience in managing client centric office operations. Enthusiastic and proven leadership skills with the ability to resolve issues in a way that propels innovation and growth. Excellent in multitasking, interpersonal skills and has the ability to communicate at all levels. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Ability to work under pressure in a dynamic fast paced, rapidly changing corporate environment. Professional Experience
Office Manager - Expat Immigration Services Pvt Ltd from July 2019 till April 2020.
Primarily responsible for co-ordinating all office functions including HR and Admin.
Managed complexed and changing diaries of the Director, including scheduling meetings, negotiating.
Acted as a single point of contact between the executives and senior management.
HR role included Hiring, Onboarding, Time and Leave Management, Employee benefits, Employee Engagement, Payroll Tracker, Addressing to grievances, Maintaining personal records, Exit formalities for all staff.
Appointed as the President for the POSH committee.
Admin functions included Facility & Housekeeping, Travel & Hotel bookings, Customer Service, Vendor Management, Organized Company Events/Conferences, Budgeting.
Ensured health and safety policies were up to date.
Implemented and maintained company protocols to ensure smooth daily activities. Senior Officer HR & Admin / Executive Assistant – Li & Fung India Pvt Ltd from January 2016 till July 2019.
Primarily responsible for HR operations, Executive Assistance, Customer Service, Office management and housekeeping.
Managed an active calendar of appointments, provided day-to-day strategic support which included the preparation of reports, documents, emails, presentation decks, ad hoc data requests, etc for the senior management.
Maintained and tracked expense reimbursements, recruiting/headcount information, organizational charts, email lists, supply ordering and assisted with new hire setups.
Partnered with various business groups through consistent application of HR policies, initiatives, programs and practices.
HR responsibilities included Hiring, Onboarding, Induction, Time and Leave Management, Employee benefits, Employee Engagement, Payroll Tracker, Performance Management, Addressing to grievances, Exit formalities for all staff.
Coordinated key meetings with business and HR stakeholders, managed agenda, as needed, recorded meeting minutes and published action items.
Understood the needs and requirements of the teams and ensuring business continuity.
Supported existing and all new initiatives and programs for the HR in the offshore regions which include Southern and Western regions of India.
Coordinated travel arrangements including visas, flights, accommodation and any necessary travel logistics for all staff.
Managed events with sourcing, negotiating and booking suitable venues, dinner/lunch reservations, and management of the invitations and attendance during annual board meetings.
Ensured all visitors and guests for the Senior Management members received excellent customer service and are welcomed accordingly.
Maintained relationships both internal and external to ensure staffing goals are achieved.
Monitored inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Ensured the smooth functioning of business operations and implemented administrative procedures.
Manager Academic Support– Image Consulting Business Institute (Mumbai) from December 2010 till February 2013.
Organized, coordinated and managed the various training programs Pan India.
Acted as a single point of contact between the management and candidates.
Provided assistance and managed the calendar, travel arrangements for the Directors.
Identified training needs in consultation with the Director and aligned this need with the company’s prevailing strategy.
Designed and coordinated TNA that covered the organization’s current and future needs.
Managed and monitored training budgets.
Highlighted key risk towards budgeting / any other area during business review meeting.
Maintained training calendars to keep track of the new courses, updates and management tool releases and assisted in promoting the same.
Maintained a progress chart of every candidate and shared it with the business heads on an on- going basis.
Officer – Jet Airways India Pvt Ltd from November 2000 till November 2010.
Conducted Induction programs for new joinees.
Prepared training schedules for domestic and international operations.
Assisted in designing and developing transparencies and slides used in Training.
Compilation of Statistical training reports, monthly schedules and performance reports of all Trainers.
Maintained training records of all Pilots, Cabin crew and ensured availability of handbooks, examination papers, stationery, etc.
Assisted in preparing Yearly Departmental and Manpower Budget and recommend purchase of new training aids and materials within the budget.
Liaised with DGCA with regards to examinations/drills, assisted in preparing the examination papers and conducting the same.
Acted as a single point of contact between the management and cabin crew.
Provided assistance and managed the calendar, travel arrangements for the HOD.
Managed the overall administration & development of the training department.
Scheduled and deployed Cabin crew for various flight duties.
Co-ordinated Cabin crew requirements for connecting, delayed and charter flights.
Reported any Cabin crew shortfalls to the Base Manager-in-charge. Key Skills
Office Administration and Management
HR Operations
Calendar Management
Organization and Prioritization
Time Management
Problem Solving
Customer and Employee Relations
MS Office Suite
Education
MBA in Human Resources from IIBM Institute in 2011.
Diploma in Human Resource Management from NMIMS in 2002.
Bachelor’s Degree in Commerce from University of Mumbai in 1999.
Diploma in IATA – UFTAA from IATA – Geneva in 1999.
Diploma in Computer Fundamentals from IITC Institute in 1999.
Diploma in Travel & Tourism Management from IITC Institute in 1998. Personal Profile
Date of Birth – August 28, 1978
Marital Status – Married
Gender - Female
Nationality - Indian
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