Lisa Forsyth

South River, NJ ***** * 732-***-****

adg2a8@r.postjobfree.com * https://www.linkedin.com/in/lisamforsyth/

Career Profile:

I have worked as an Inside Sales Representative, Administrative Assistant and Coordinator, Office Management, Asset Management, Business Development, Business Retention, Accounting (Accounts Receivable & Accounts Payable), Collections, Customer Service, and the following Industries for the past 15 years now: Social Media * Trade-Show * Financial * Construction *Staging & Events * Information Technology * Health & Wellness * Medical Device * Pharmaceutical * Cosmetic * Food and Beverage, Nutritional & Pharmaceutical Chemicals/Ingredients Manufacturing . I am a very outgoing, multi-tasker with an accommodating personality to work in any industry.

I am focused on providing high standards in complex, deadline driven environments, able to identify goals, and prioritize and resolve issues productively. I am a team player committed to partnering with clients, business associates, and community to produce competent, creative, and quality solutions and customer service with integrity and self-reliance.

Qualifications:

Administrative Assistant and Coordinator Duties, Accounts Receivable, Accounts Payable, Collections, Outstanding Customer Service, Computer Software and Hardware Functions, Strategic Planning, Client Assessment, Quoting, Contract/Price Negotiations, Forecasting, E-Commerce, Fraud Prevention, Market Analysis, Client Relationships, Business Development, Retention, Developed the Entire Company Sales Teams SharePoint Site (self-ta

ught) and all daily updates.

Technical Skills:

QuickBooks, Concur Expense Reporting, SAP, EDI, Ariba, RPM, SRM, Skype, SalesForce.com, Developed Company Sales Teams SharePoint Site, PowerPoint, Horizon, Lawson, Excel, Outlook, Office, Siebel, Lotus Notes, Dodge Plan Viewer, Adobe Acrobat, InfusionSoft, LinkedIn, Navision, and IBS, FLEETMATE, all Social Media Networks, Mail Merge, GoToMeeting.com, FreeConferenceCall.com, Staples Business Online, Fed-Ex and UPS Online Shipping

Education:

Johnson & Wales University, Providence, RI - 1999-2003

~ Bachelor’s Degree in Marketing & Business Management

~ Minor Concentration in Psychology

~ Scholarship for all 4 years: DECA, Delta Epsilon Chi - (Distributive Education Clubs of America)

Professional Experience:

QuickBooks Administrator, Executive Administrators Assistant (Contractor)

Raritan Pharmaceuticals East Brunswick, NJ

September 2019 – January 2020

•I created our New Advanced Quickbooks Online Page and customized the page to meet all of our companies needs to provide monthly reports and insights in our pharmaceutical business and the products we manufacture and distribute. I add all current and new customers with detailed billing and company information, account invoices, product inventory, expenses, tax details, shipping with BOL & packing information, manufacturing dates, purchase orders, and all other additional information needed to create our Quickbooks page from scratch.

•Training the HR Department, all Directors, and Owners of Raritan Pharmaceuticals on how to use the new Quickbooks, which I created to make our daily lives easier at the workplace.

•Managed the Account we have with all Walgreens stores, throughout the USA. I worked very closely with Walgreens Management daily, to make sure that our products were manufactured in our labs, label artwork was complete, went through extensive approval process, packaged properly, and made it to store shelves on time. I also worked with Logistics to make sure that all packaged, finished products, were scheduled for pick up from our facility and get to the enduser location on time.

•I assisted Accounts Payables with daily tasks and Accounts Receivables with Collection calls and paperwork.

•Assisted the HR Department and Owners by working on getting quotes and any additional tasks needed to grow the business on a daily basis.

Inside Sales Rep, Accounts Receivable and Accounts Payable, Administrative Support

Northeast Chemicals / United Foods Corporation East Brunswick, NJ

January 2018 - July 2019

•Introduced our Food and Beverage, Nutritional & Pharmaceutical Chemicals/Ingredients to potential clients throughout the United States of America. I introduced these products by phone calls (40-70 per day), LinkedIn, email and mailing letters to Purchasing and Presidents of companies. I also would follow up with these potential clients a few days after the 1st communication. I made sure to answer ALL Incoming calls as well.

•Sent out a few hundred letters, by mail (used “mail merge” in outlook) to potential clients, to offer our “Ascorbic Acid” at a special price (or whatever is on special or we have an abundance of in the warehouse), and quoted those interested. When quoting, I would reach out to several trucking companies to get discounted freight rates to the client’s location and calculate the prices per kilogram and pounds. We only sold our Chemicals/Ingredients by the Pallet or FTL (Full Truckload), so I would calculate all prices as needed.

•Enter and Process all Expense Reports through QuickBooks, then printed and mailed those checks every Friday afternoon and updated all Excel spreadsheets for the owner of the company.

•Made “Collection Calls” daily, to those accounts that were past due on Invoices. I kept all updates in Excel Spreadsheets and direct emails to the owner and Operations Manager. Once I received payments that were owed, I would write out all banking deposit slips, stamp checks for bank deposit, enter the payment information in QuickBooks, and update all spreadsheets kept in our Z Drive. I also would scan all Checks, Sales Order, and ALL paperwork that went with the order and saved them to our Z Drive. I drove to the Post Office to pick up all the checks from our PO BOX and go to the Bank to make deposits.

•Every Friday, I would Enter and Print Checks for all Warehouse Workers in QuickBooks. I personally handed these to the workers and made sure everything was 100% correct and completed.

•Daily, I created every Invoice for each Sales Order that left our Warehouse. These were all created and printed through QuickBooks. Once they were created, printed, and scanned to our Z Drive, I would either mail, fax or email the invoice, COA (Certificate of Analysis), and BOL (Bill of Lading) to the client. (I made a spreadsheet for how each client preferred receiving this paperwork)

•I would collect the updated COI’s (Certificate of Insurance) from all Trucking companies that we worked with, once the COI expired or needed updates.

•Assisted the Owner, Vice President, and Operations Manager with scheduling client meetings, interviews, spoke directly with vendors, maintenance, new potential Trucking/Tank companies to schedule appointments for them to come to corporate office or warehouse and worked on price quotes and comparisons.

•Anytime we hired a new employee or needed any supplies for the office, I would assist in the ordering through our Staples Business Online Center and verify everything when delivered.

•Trained new employees on all daily tasks and all functions in QuickBooks, just in case someone or I was on vacation or leave of absence.

Hardware Procurement Specialist, Asset Management (Contractor)

Bristol-Myers Squibb Pharmaceuticals Hopewell, NJ

June 2016 – August 2017

•Effectively managed large amounts of incoming PC Hardware order requests from current and all new BMS Employees, Interns and consultants throughout all of the States and Puerto Rico.

•Requested quotes for PC Hardware products, follow through with the approval and ordering process, and delivery to the end-user.

•Entered Vendor information, SO, SOW’s, and contracts through Ariba for approval.

•Processed and tracked all Orders through Ariba, SAP, and Vendors website.

•Worked directly with Vendors on a daily basis to ensure that all orders are executed in a timely manner.

•Skyped, Internal Instant Messenger, Email and phone calls daily with BMS Management, Senior Level, Temps, Consultants, and employees to discuss their hardware needs and tracked all detailed conversations within SAP, EDI and Excel.

•Resolved all customer complaints effectively through phone calls, email, IM, and Skype.

•Maintained relationships with internal BMS IT departments in all of our locations and created and updated all Excel Spreadsheets to keep track of all hardware Stock that we kept on premises or from our vendors.

Inside Sales Representative, Administrative Coordinator (Temporary)

Domain Computer Services Cranbury, NJ

January 2016 – May 2016

•Introduced our IT Services to new location, the Greater Philadelphia Area, which included: Computer and Network Support, Network Copier/Printer/Scanners, Business Telephone Solutions, Cloud/Data Center Solutions, Server and PC Installs, Network Security/Firewalls, Handheld Devices/Tablets, Business Continuity & Disaster Recovery, Remote Access Solutions, Wireless Networks, Email Support and Administration, Unified Communication Systems.

•Used InfusionSoft, SalesForce, LinkedIn, and Hoovers to gain clientele information, and made over 40 cold calls per day to IT Managers or Senior Level Management that makes IT Decisions within a company.

•Updated CRM InfusionSoft with all lead/clientele information (names and department, addresses, company, cell, and fax numbers, email addresses, Linked-In profile as well as any other social media information and website).

•Provided administrative support to the Sales Manager and IT Consultants by scheduling their meetings with potential clients, new customers, or any company with an IT emergency. I made sure to follow up on all meetings and took detailed notes in our CRM and Salesforce.

Administrative Assistant, Office Management, Front Desk

NMR, Inc. – National Micro-Rentals – Staging & Events Monroe Twp., NJ November 2012 – January 2016

•Provided administrative support to the 3 Owners of NMR, HR Director, Sales Managers, Account Representatives, and Outside Sales Representatives. Scheduled daily meetings, called candidates to setup interviews, set up new employee packets and went over all information included (health benefit choices, 401k & retirement options, life insurance, and company policies) with all new employees hired.

•Answered all incoming telephone phone calls, faxes, emails to promptly and courteously assist clients, potential business, and employees throughout the organization. Called and scheduled building maintenance needed in all 7 locations throughout the USA, and made sure all work was complete and signed all Estimates and Invoices.

•Maintained and updated all Calendars, coordinated extensive appointments, scheduled internal meetings, client demonstrations, arranged conference room and agenda, and created and shared meeting information for those offsite with GoToMeeting.com and FreeConferenceCall.com. and daily mail that is received and all mail that is sent out via USPS, FED-EX, or UPS.

•Coordinated Travel arrangements along with Itineraries (Car Service, Booked Airline tickets, Hotel, and ensured all client meetings and events were successfully executed.

•Enter and Process all Expense Reports through Concur for all of the employees from all 7 NMR locations throughout the USA. Worked very closely with Accounts Receivable and Accounts Payable to make sure all bills and expense reports are mailed or faxed out to the proper clients and all received payments are documented and entered correctly and filed.

•Created and processed purchased orders for business partners, maintenances, all the purchasing of materials needed for each employee, conference rooms, to keep kitchen area stocked (coffee, tea, silverware, cleaning materials, etc..) demonstrations for clients, and breakfast, lunch, or dinner for client meetings,

•Research, Create and the uploading of all COI’s (Certificates of Insurance) for all Tradeshows we do, to make sure we are insured on all levels of operation. Without proper COI, staff would not be allowed on premises of tradeshow.

•Upload and Maintain SharePoint for all COI’s, Sales Meeting, Daily Out of Office, HR Compliance Forms, and any other information that the company needs to keep everyone on the same page and able to find everything needed to run their business.

•Create Show Codes in Project Maintenance for every Tradeshow and Staging Event we do throughout the world. Also made sure that each show code is entered to match in all Expense Reports and in SharePoint.

•Upload all the Monthly Miles and detailed Maintenance on all the Company Delivery Vehicles in FLEETMATE.

Telesales/Tradeshow Coordinator, Sales Administrative Assistant

RED - Retail Decisions; ACI Worldwide Edison, NJ

September 2011 – September 2012

•Executing all means (cold calling, researching, emailing, LinkedIn, salesforce.com) to prospect and create “warm leads” for the outside sales team and partnership manager to win business.

•Schedule and set up Webinars for our company to reach out to clientele to create awareness of our company, fraud prevention tools, and online payment processing.

•Created our US sales team SharePoint website and upload all information and documents that will ensure the team and company to successfully get through their days.

•Research all competitors internationally and their customers to create awareness to the company and to prospect.

•Work closely with the MRC and Marketing to coordinate upcoming tradeshows, such as our largest upcoming MRC Las Vegas Tradeshow in March (schedule over 10 meetings per rep, booking rooms, uniforms, booth, marketing materials).

•Organizing Salesforce.com for the Sales Manager and each outside sales representative, as well as my own calls, reports, and meetings.

•Provided Administrative support for the Traveling/Outside Sales Manager by setting up his meetings, researching potential clients, booked hotels, flights, and dinners, met with vendors for him, and any other daily tasks that were asked of me.

Customer Service Representative

Suite-K; Value Added Services, LLC South Brunswick, NJ

July 2010 –September 2011

•Provide all distribution needs dealing with shipments, receipts, assembly, customer returns, inventory, and EDI.

•Works closely with the Suite-K team to supply the filling, manufacturing and distribution services for creams and lotions, fragrances, hair care products to bring to the market.

•Provides clients and customers with personalized attention for any of their needs (Hair Rules, ADM, Irving Rice, and Batallure).

Operations Assistant Management

Packaging and Distribution Resources (PDR, LLC) Sayreville, NJ

June 2009 – June 2010

•Oversaw and provided 3rd party logistics services including warehousing, pick and pack, assembly, fulfillment, labeling, packaging, freight forwarding, shipping, and transportation management. .

•Worked closely with the word's most distributed TV shopping networks, such as HSN and QVC.

•Provided clients of the largest cosmetic manufacturers (DiCesare, Marilyn Miglin, and Casa di Francesca) in the world, with one-on-one personalized attention.

Inside Sales Account Manager & Retention Specialist

McGraw-Hill Construction Dodge Hightstown, NJ

June 2005 – January 2009

•Ranked #2 - 113.60% - $1,367,851, with a $1,204,113 quota.

•Received the Award for "The Sales Team of the Month" in July, 2006.

•Supported / Helped customers from all over the United States to keep and grow their business by working with them to create awareness of the value of our service and providing them tools to increase their sales.

•Answered customer questions and concerns regarding their current service.

•Upgraded costumers to an enhanced service.

•Successfully retained customers who experienced interest in canceling service.

•Responsible for renewal of existing client accounts.

•Assisted with demonstrations of the online network, credit issues, bid management, and pro-rations.

New Sales Account Manager (May 2006 - December 2006)

•Focused on building an existing bank of business by bringing in new clients as well as developing current customers in the Northwest Region.

•As Territory Account Manager, responsibilities also included coordinating outside Field Account Managers to meet with larger volume players to do demonstrations and close sales.

Inside Sales Account Manager

SHI, Software House International Somerset, NJ

January 2004 - June 2005

•Managed relationships with enterprise level customers such as Verizon, Sprint, and Convergys.

•Leveraged relationships with vendors to maximize gross profit.

•Created detailed sales and marketing proposals customized for specific clients to include pricing structures, product information, and creative opportunities.

•Displayed problem solving skills as a liaison between clients and internal departments.

•Processed and sourced orders while providing personalized and quality levels of service pre and post-sale.

Additional Business/Entrepreneur Experience:

Independent Distributor at It Works Global

2013 – 2018

•Cold Call, Email Blast, Walk-Ins to Market my products: Ultimate Body Applicator, Vitamins, Facial Masks and Cream, and other All Natural Weight Loss Products and Supplements.

•Use Social Media to post pictures and detailed information of every product (over 30) that I offer. I was able to build 80% of my business by using social media (mostly Facebook and Instagram).

•Schedule, Set up, and create the entire Booth and advertising for my products at Tradeshows. (Bridal Expos, Health and Wellness Expos, and all NJ, NY and PA Brides Against Breast Cancer Events) (over 20 so far) I also do all the following up and management of leads and giveaways/donations.

•Take charge of a team including 2 large salons, Massage Therapist, and 23 other Independent Distributors and do training, startup kits, and every day motivation and follow ups.

•Took care of all tradeshow expenses, product costs, marketing materials, receipts, miles, and saved everything to prepare for each year Taxes, as I file It Works Global business as 1099, which I file W-9 forms.

*Professional and Personal References Available Upon Request*

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