PROFESSIONAL SUMMARY

About *+ Years’ Experience in Developing Business Solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.

5+ years of Experience in Microsoft Dynamic CRM Technical and Functional Roles.

Experience in Development, Implementation and Successful Execution of Microsoft CRM Projects.

Experience on Entity, Views, Web Resources, Ribbon, Charts, Configurations and Customizations, Integrations of MS CRM.

Expertise in client-side Development Using HTML, JAVASCRIPT, ASP.NET.

Expertise in Developing and Deploying Plug-in, Custom Workflow Activities in CRM to meet Business Process flow requirements, Including Sales, Marketing and Customer Services using CRM and SDK and C#.NET.

Having Good Work Experience on Microsoft Dynamic CRM2011, 2013 and 2015,2016.

Hands on Experience on Microsoft Dynamics CRM 365.

Experience in Microsoft Dynamic CRM Data Integration towards import/export of data using SSIS and Custom application development.

Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.

Involved in working with Kingsway soft, Scribe Integrations.

Ensured Delivery of Effective Solutions that meets client needs in a Cost Effective and in Timely Manner.

Good Communications, Analytical and Interpersonal Skills.

Supporting User Acceptance Testing and Ensuring BA tasks and technical tasks stay on time on target

Analyzing the windows Azure platform issues and reporting bugs to windows Azure developers.

Expertise in Web-Development technologies like HTML, XML, Web Services (REST and SOAP) .NET and Java script.

Quick Learner and Adaptive to New Challenging Technological Environments.

Build code in for Azure DevOps / release for Azure components.

Using Azure Repos for source Code and Branch Creation,

Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript.

Experience in developing of custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM.

Configure Unified Service Desk entities in MS Dynamic CRM 2015. Installed and Deployed USD.

Maintained Security in USD.

Experience in interacting with MS CRM database though the use of web service methods.

Experience in operations like data migrations and updating using XRM that help in facilitating data migration within CRM across various entities.

Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions.

Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server

Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts

Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WWF, and Microsoft Web Server like IIS 6.0/7.0.

Expertise in Database Systems, SQL, and Stored Procedure.

Good knowledge of Visual Studio 2005/2008/2010/2012/2013.

TECHNICAL SKILLS:

ERP/CRM Applications:

Microsoft Dynamics CRM 365, 2011, CRM 2013, CRM2015 and 2016,

.Net Frameworks & Others:

ASP.NET, MVC, C#, AJAX, WPF, WCF, Web Services

Languages & Scripting:

C#, CSS, JavaScript, JQuery, XML, XSL, XSLT, HTML.

Operating systems:

Windows XP/7/8/10, Windows Server 2008, 2012.

Reporting Tools:

Crystal Reports, Excel, SSRS.

Data Migration Tool:

SSIS.

Databases:

MS SQL Server 2005, 2008, 2012.

Packages:

Microsoft Dynamics CRM […] CRM SDK, Scribe.

Methodologies:

Agile, SDLC.

Tools:

Microsoft office suite, Visual Studio, MS Project, XRM Toolbox.

WORK EXPERIENCE

Client: Navy Federal Credit Union (NFCU), Vienna, VA.

Designation: MICROSOFT DYNAMICS CRM Developer

Duration: Nov 2019–Present.

Company Description: Navy Federal Credit Union will perform with such excellence that all present and potential members will choose Navy Federal Credit Union as the preferred source for their primary lifetime financial services.

Responsibilities:

Created Custom Entities, Custom Attributes Based on their Requirements.

Worked on setting up relationship between System& Custom entities.

Design and Develop Custom Activities.

Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.

Customize and Configure CRM Environment and Assist in Deployment Activities.

Form Customizations Using JavaScript in MS Dynamics 365.

Responsible for preparing Functional Specification Documentation.

Build code in for Azure DevOps / release for Azure components.

Gathered business requirement, designed and developed business applications using Power Automate, Power Apps, Flow, PowerBI, and integrated the same with Dynamics 365.

Using Azure Repos for source Code and Branch development

Design in Web-Development technologies like HTML, XML, Web Services (REST and SOAP) .NET and Java script.

Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

Wrote, debugged and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.

Used MS Dynamics CRM SDK, WCF, XRM to interact with data from the CRM system

Developed Main view and Single view Dashboards as an extension of Dynamics CRM 365.

Environment: Microsoft Dynamics CRM 365, Custom Entity, USD, JavaScript, JQuery, ASP.NET MVC 5.0, REST, CRM SDK, Microsoft .NET 4.0, C#, WCF, SQL Server 2012, Web API 2, SSIS, SSRS SQL 2008 R2 engine, Visual studio 2013.

Client: HR Certification Institute®, Alexandria, VA.

Designation: MICROSOFT DYNAMIC 365 CRM Developer

Duration: Aug 2018– Oct 2019.

Company Description: HR Certification Institute® (HRCI®) is the premier credentialing organization for the human resource profession, setting the standard for HR rigor, excellence and expertise for more than 40 years. An independent nonprofit organization, HRCI is dedicated to advancing the HR profession by developing and administering best-in-class accredited certifications.

Responsibilities:

Conduct user training and create and maintain knowledge transfer documentation

Be a member of the CRM development community affecting and driving efficiencies across the company

Created Custom Entities, Custom Attributes Based on their Requirements.

Worked on setting up relationship between System& Custom entities.

Maintained the CRM systems for all the users such as the customer service and sales team

Creating the security roles and assign to Users

Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.

Microsoft Dynamics 365 development within the power apps platform (power automate, custom entities, forms, workflows, business process flows, unified interface) Form Customizations Using JavaScript in MS Dynamics 365.

Used Kingsway soft Integration tool

Design and develop Web service using Web APIs.

Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

Wrote, debugged and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.

Used MS Dynamics CRM SDK, WCF, XRM to interact with data from the CRM system

Integrated SQL Server 2012 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.

Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.

Developed Main view and Single view Dashboards as an extension of Dynamics CRM 365.

Developed Duplicate detection rules to prevent Duplication in Cross entities

Environment: Microsoft Dynamics CRM 365, Custom Entity, USD, JavaScript, JQuery, ASP.NET MVC 5.0, REST, CRM SDK, Microsoft .NET 4.0, C#, WCF, SQL Server 2012, Web API 2, SSIS, SSRS SQL 2008 R2 engine, Visual studio 2013.

Client: Thermo Fisher Scientific Inc, Middletown, VA.

Designation: MICROSOFT DYNAMIC CRM Developer

Duration: Sep 2016– July2018.

Company Description: Thermo fisher is a biotechnology product company, Thermo fisher acquired Life technologies Corp that would rank the firm as one of the leading companies in the genetic testing and precision laboratory equipment markets.

Responsibilities:

Created Organizations, Business Units, Groups and their Relationships.

Created Custom Entities, Custom Attributes Based on their Requirements.

Worked on setting up relationship between System& Custom entities.

Design and Develop Custom Activities.

Migrated Data from Microsoft Dynamic CRM 2016 to Dynamics CRM 365.

Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.

Customize and Configure CRM Environment and Assist in Deployment Activities.

Form Customizations Using JavaScript in MS Dynamics 365.

Responsible for preparing Functional Specification Documentation.

Design and develop REST service using Web APIs.

Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

Wrote, debugged and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.

Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system

Integrated SQL Server 2012 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.

Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.

Developed Main view and Single view Dashboards as an extension of Dynamics CRM 365.

Developed Duplicate detection rules to prevent Duplication in Cross entities

Environment: Microsoft Dynamics CRM 2016, Dynamic CRM 365, Custom Entity, USD, JavaScript, JQuery, ASP.NET MVC 5.0, REST, CRM SDK, Microsoft .NET 4.0, C#, WCF, SQL Server 2012, Web API 2, LINQ, SSIS, SSRS SQL 2008 R2 engine, Visual studio 2013.

Client: Environmental Protection Department, FL.

Designation: MICROSOFT DYNAMIC CRM CONSULTANT

Duration: Jan 2016–Aug 2016.

Company Description: Microsoft Dynamics CRM has integration with Blue Cross here once the customer has submitted the support ticket it creates a case in the CRM based on the location of the customer the case will be assigned to the service team the service team will work and resolve the issue so automation of entire this process is done by using Microsoft dynamics CRM

Responsibilities:

Customized MS Dynamics CRM application based on the business requirement

Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process

Customized Workflows and Plugin for automated processes, based on requirement from services department to increase visibility and efficiency

Integrated Dynamics CRM with Microsoft Outlook

Used SSRS to generate Sales Forecasting, Pipeline and Sales Tracking Reports for business

Involved in design and development of on premise application using Microsoft Dynamics CRM 2013 and SSRS Reports

Created and implemented Web Service methods and SOAP protocols.

Writing specifications for customizations and system integration.

Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.

Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.

Implementation of custom MS Dynamics CRM plug-ins and workflows.

Development of various CRM-related scripts and utilities.

Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.

Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.

Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.

Use TFS 2010 for Source Control of Project code.

Created Plug-in and Workflow upon Requirement.

Created Several Client-side Extensions using JavaScript.

Involved in Deployment from Development Environment to Testing and Production Environment.

Coordinate with other developers and stakeholders regarding status, technical issues and creative solution.

Environment: Microsoft Dynamics CRM 2013, CRM 2015, SDLC, Entity Framework, USD, JavaScript, SOAP, JQuery, ASP.NET MVC 5.0, CRM SDK, SSRS, Microsoft .NET 4.0, C#, SQL Server 2012, Web API 2, Visual studio 2012, TFS2010, Bing Maps API.

Client: IBM, Bengaluru, Karnataka, India

Designation: MICROSOFT DYNAMIC CRM ADMIN

Duration: Jan2014–Dec 2015.

Company Description: The customer is a global communication organization which collaborates with telecommunication companies. Their services involve multiple lines of business that clients can select from based on the needs.

Responsibilities:

Installed and configured MS Dynamics CRM 2011 system for development and testing, configured server instance, created organizations.

Designing Solution, Customization& Configuration, Plug in development, Development of integration web pages in .Net, Operations Support.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.

Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.

Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.

Used Scribe adapter to import data from CRM 4.0 to CRM 2011 to load data into entities

Extensively used User interface controls that use JQuery to validate client-side validation.

Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 4.0.

Provided CRM end user training for case and service managements for department staff.

Provided technical guidance to the team and participated in several sessions of code review.

Assisted the team in basic testing and deployment of the solution.

Environment: Microsoft Dynamics CRM 4.0/2009, SQL Server, .Net 3.5, SSRS, SSIS, JQuery, ASP.Net, C#, CRM Web Service and APIs, Integration, Scribe.

Education

Bachelor of Technology (C.S.E) in JNTUK from 2009 to 2013.

Master of science in information systems at Virginia International university, VA

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