Sales Representative Customer Care

ELLY BRYAN T. MENDEZ

Hamdan Street, Abu Dhabi, UAE

Mobile: +971*********

**********@*****.***

Professional Summary

Dedicated Sales Associate with 6 years of working experience in a Mobile Retail Industry in UAE.

A Team player who is motivated to generate and increase sales while delivering top-notch customer care. Strong Passion and Enthusiasm towards Marketing and selling Electronic devices, Mobiles and Wearable Techs.

Skills

Demonstrated broad-based strengths and accomplishments in:

B-to-B and B-to-C Sales

Team Leader

Research and lead sourcing

Negotiation Skills

Customer Service Relations

Interpersonal Communications

Microsoft Office Proficiency

Adobe Photoshop (editing and lay outing)

Work History

07/2014 – 08/2020 Sales Representative/ Branch Supervisor

HiPHONE TELECOM

Abu Dhabi, UAE

·Greeting customers when entering the store.

·Identifying customers’ individual preferences on product features and providing them with the accurate information and matching their needs to the products available.

·Answering customers’ questions about specific products/services and assisting them with any after-sales services.

·Taking care of the inventory to ensure racks are fully stocked.

·Mobile Protection film application/360 coating (Dry and Wet application)

·Conducting proper training to the Retail Sales Representative team to provide excellent customer service (especially during peak times.)

·Updating existing customers about discounts and special offers, always in contact with them to build and maintain long lasting business relationships.

·Preparing monthly cash/credit transactions report and other ad hoc services as required being the Sales Manager or Officer-in-Charge of the store.

HiPhone Telecom is the Key Retailer for Merchandising mobiles and accessories for Wide range of Mobile brands (Huawei/Apple/Samsung) and after sales services.

11/2012 to 12/2013 MCCT-Psychologist/ Family Counselor

Bilaan Family Helper Project -Department of Social Welfare and Development

Koronadal City, Philippines

·Guiding family clients through crises such as divorce or death.

·Diagnosing psychological disorders, highlight problematic patterns that need to be changed.

·Enhancing communication and help clients to address dysfunctional behaviours by replacing them with constructive actions.

·Providing feedback and creating proposals to the local government on strategies or effective actions needed to effectively support the family under the assigned region.

Bilaan Family Helper Project is under the project Implementation of the Department of Social Welfare and Development – Region 12 in partnership with the Philippine Government local CSO and NGO’s.

On-the-Job Training

04/2011 Student Psychometrician

New Day Recovery Center (NDRC)

Davao City, Philippines

05/2011 Human Resources Assistant

NCCC Mall of Davao

Davao City, Philippines

05/2010 Office Desk Clerk

Special Program for Employment for Students (SPES)

Koronadal City, Philippines

Education

2008-2012 Bachelor of Arts Major in Psychology (Bachelor Degree)

Notre Dame of Marbel University

Koronadal City, Philippines

2004-2008 Secondary Education

Notre Dame of Marbel University – Integrated Basic Education Department (IBED)

Koronadal, City, Philippines

Seminars

Workshop on “Solidarity towards Success”

February 28,2019, Marist Beach, General Santos City, Philippines

3rd PACSA National Convention and Seminar Workshop & 16th PACS National Convention

November 26-29, 2011, Teachers Camp, Baguio City, Philippines

Character Reference Available Upon Request

Contact this candidate