WILSON FRANCIS

Adimalathura, Trivandrum, Kerala-*95524.

Email: adg22v@r.postjobfree.com

Mobile: +97-152*******

Summary

Outgoing Waitress offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organised independent professional offering 6 Years’ experience in the food service industry. Detail oriented with strong time management skills and ability to learn new tasks quickly. Highlights

Point of sale (POS) system operation

Works well under pressure

In depth food and wine knowledge

Food ingredients expert

Clean and neat

Food allergy conscious

Upbeat, outgoing and positive

Exceptional interpersonal skills

Superb trainer

Highly responsible and reliable

Experience

(2013-2014) Neelakanta Beach Resort, Kovalam, Trivandrum, Kerala. Waiter

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Managed closing duties including restocking items and reconciliation of the cash drawer.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest’s expectations.

Effectively used items in stock to decrease waste and profit loss.

Inquired about guest satisfaction anticipated additional needs and happily fulfilled requests.

Implemented new drink policies that reduced over pouring by 30%.

Worked closely with management to improve front-of-house morale.

(2010 – 2012) Pappukutty Beach Resort, Kovalam, Trivandrum, Kerala. Waiter

Provided exceptional, friendly and fast service.

Skillfully anticipated and addressed guests service needs.

Consistently adhered to quality expectations and standards.

Appropriately suggested additional items to customers to increase restaurant sales.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

One Year Experience in Garcia Restaurant

One Year Experience in Volga Restaurant

Hobbies

Swimming, Running Playing Football and learning new languages.

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