Dorcas Johnson

469-***-**** adg21i@r.postjobfree.com

Security Professional

A corporate security professional skilled at building, motivating, and leading superior departments and teams for compliance and business continuity. Hands-on-approach to negotiate and orchestrate positive change for bottom-line results

Core Competencies

Corporate Security Emergency Management Threat Assessment

Investigations Risk Assessment & Mitigation Crisis Intervention

Asset Protection Security Audits Project Management

Executive Protection Loss Prevention Surveillance Systems

Access Control Systems Budget Analysis (P&L) Policy Development

Safety Standards Compliance Training Public Speaking

Strategic Leadership Team Development Workplace Violence

NIMS/ICS Security Audits Joint Commission

Professional Experience

Contact Investigator

VieMed

1901 Consulting, LLC 2020 – current

• Utilize established databases to identify newly diagnosed patients

• Act as primary point person to call individuals with a positive diagnosis test for COVID-19

• Provide support and gather information, including information regarding the disease

• Triage and coordinate next steps for isolation cases and quarantine for individuals the person has been in contact with

• Provide cases with approved information regarding state isolation procedures and monitors compliance with isolation

• Communicate with contacts in a professional and empathetic manner, assuring them of strict confidentiality of the information collected

• Explain how the contact information will be utilized and ensure confidentiality

• Coordinate tracking efforts with local health authority and refer high level cases to local resources for follow-up

• Collect and record information into statewide database and ensure accuracy and updated data

• Oversee quality control of data collection and data reporting

• Follow established procedures with a script

• Maintain daily contact with team supervisor

Security Manager

ECS Refining, Inc. – Mesquite, TX 2016 – 2019

• Managed the recruitment, training, development, and retention of the security team

• Successful deployment of security contracts within financial, operational, quality, and customer specifications

• Managed budget, payroll, scheduling, and time and attendance for security operations

• Protect company assets and deter crisis events

• Developed and upda

• ted post orders and operational guidelines and contingency/emergency plans

• Assisted with safety protocol and interact with personnel to meet or exceed safety goals

• Coordinated with Human Resources manager to ensure proper employee selection with high caliber staff and overtime is limited to planned levels

• Created an optimum biweekly schedule that maximized security coverage while minimizing direct labor costs

• Assisted with P&L management for a keen focus on labor related costs and unbilled overtime

• Adept at ADP systems for time and attendance/training

• Updated training procedures for security personnel

• Conducted probationary and yearly performance evaluations for officers

• Presented briefings to officers, staff, and managers for current events

• Monitored detailed security checks of venue and equipment

• Conducted safety drills, inspections, exercise, and security awareness training

• Demonstrated proficiency with surveillance cameras, access control and badging systems including fire alarm panels

• Execution of safe workplace practices in compliance with OSHA, MSDS, Hazmat standards

• Developed safety and security standards to identify and resolve security breaches

• Partnered with management to retain employee and client retention

• Attended weekly meetings with managers to determine operational needs

• Analyzed and evaluate security operations to identify risks and opportunities for improvement through auditing and assessments

• Investigated and documented incidents for recommended solutions

• Upheld the highest level of integrity and customer service

Security Specialist

SIS Inc. - Dallas, TX 2013 – 2015

• Understand expectations of existing clients and build relationship of trust and responsiveness

• Provided excellent customer service to the client, its associates and facilities personnel

• Assertively directed operations and execute program security infrastructure and prepare plans for implementation

• Skilled in transportation security operations for relocation and evacuation

• Provided a safe and secure environment for the client and associates against potential threats

• Conducted advance planning by reducing adverse impacts

• Advanced skill set in conflict management with tact and discretion

• Defensive driving techniques and alert to surroundings with rapid response

• Mobility to travel with client as needed

Investigator

Child Protective Services - Dallas, TX 2011 - 2012

• Investigated allegations of abuse, neglect and dependency, assessed the risk of harm to the child and implemented protection plans

• Provided in-home counseling services to families with children at risk of out-of-home placement due to abuse or neglect

• Interviewed and examine victim for sings of neglect and abuse

• Assess future risk to child by investigating and interviewing witnesses

• Collaborated with family to determine imminent threat to the safety of the child

• Referrals for family crisis intervention therapy and community resources

• Submitted reports into database within required time line

• Developed working relationship with law enforcement and judicial officials, legal resources, medical professionals, and CPS staff for a positive outcome

• Formulated, implemented, and monitor family compliance with case action plans

• Demonstration of respect for cultural diversity with the ability to effectively communicate with diverse populations

• Testified in court regarding allegations and the welfare of the child

• Served on call 24/7 and conducted weekly home and school visits to assist families in crisis

Corporate Retail Industry – Las Vegas, NV 2006 – 2010

Loss Prevention Investigator

• Conducted investigations regarding suspected incidents of external fraud, employee theft, and embezzlement against corporate policy including state and federal law

• Interviewed witnesses or suspects and took statements and coordinated investigative efforts with law enforcement and the legal system

• Identified and investigated Organized Retail Crime in excess of $800k in losses, obtained written confessions resulting in 98% prosecution

• Apprehension of internal and external criminal activity resulting in successful prosecution

• Exceptional experience conducting field surveillances and fraud investigations with a 95% apprehension rate

• Utilized Exception Base Reports and POS to drill down and identify trends in company loss

• Maintained and updated property loss and prevention program

• Conducted routine inspections and audits for operational errors, vulnerabilities or violation of company policy and procedures; resulting in 89% reduction in shrink within the fiscal year

• Presented security initiatives to educate operational team members and raise awareness for loss prevention initiative with 93% compliance

• Developed Loss Prevention reports to update management on bottom line profit and retention rates

• Counseled management on cost reduction without compromising the safety and security of the company’s assets

• Reviewed safety and security policies and collaborated with management to incorporate recommended changes

• Maintained partnership with Store Managers, Operations, Law Enforcement, and Loss Prevention leadership to deter dishonesty within an assigned market

• Recognized for exceptional performance and dedication for Investigator of the quarter award

Security Director 2002 - 2006

Grace University – Omaha, NE

• Successfully recruited, hired, trained, and supervised security personnel, resulting in 98% workforce presentation and retention

• Created reporting matrix for security officers performance and effectiveness

• Managed functions of payroll, time and attendance, equipment management and provided financial reports to Director of Operations and Chief Financial Officer

• Adept at managing the ADP System

• Administered employee evaluations and review job performance

• Evaluate incidents and determine course of action

• Conducted investigations for actions of misconduct, security incidents, and root cause analysis

• Managed ongoing analysis of security vulnerabilities and evaluated program effectiveness

• Assess risks to mitigate potential consequences of incidents and develop strategic response

• Managed processes for protecting classified, proprietary, and sensitive information

• Delivered emergency management and disaster recovery plans to ensure the safety of employees

• Deploy security officers to special events

• Plan and implement security activities to safeguard company assets, employees, guests on company property

• Engineered training opportunities for campus safety awareness and emergency preparedness for faculty, students and staff

• Designed security alarm response protocol, and access card guidelines

• Implemented, monitor and troubleshoot electronic surveillance equipment

• Managed operational budget, interpret financial reports and legal documents

• Created, implement, manage, and evaluate policies and methods to protect personnel against harassments, threats of violence

• Researched, compiled and submitted information into the Uniform Crime Database for federal guidelines and statistical data

• Board member of the Southeast Police Precinct Neighborhood Advisory Committee to ensure safety for community residents and the university campus

Professional Training and Development

Terrorism, Hazmat, Floodplain Management, Public Health and Disasters, International Disaster, Public Management and Policy, National Incident Management System (NIMS), Incident Command System (ICS), National Response Framework (NRF) Community Emergency Response Teams (CERT’s), National Flood Insurance Program (NFIP), Policies Federal Emergency Management Agency (FEMA)

Emergency Management - FEMA Certifications

Leadership in the 21st Century

Certification

Security Officer License (Level I, II, III, IV)

Executive Protection Agent (August, 2011 – present)

Certified in Wicklander-Zulawski interactive training

CPI, SAMA

CPR, First Aid, AED (prior EMT)

Volunteer Activity

Mane Gait Therapeutic Horsemanship – McKinney, TX (2015 – 2018)

MEPS, and SAF Presenter, Dallas, TX Chapter (2011 – 2018)

American Red Cross – Nellis Air Force Base, Las Vegas, NV (2009 - 2010)

Emergency Response – Triage Drill, Omaha, NE (2005)

Education

• Webster University: Master of Arts October, 2008

o Business & Organizational Security

Honors (magna cum laude)

• Edgewood College: Bachelor of Science December, 1997

o Criminal Justice & Psychology

Honors (cum laude)

Contact this candidate