Brian Zobel

**** ******** ** adg202@r.postjobfree.com

Indianapolis, In 46240

317-***-****

Professional Summary

Self-motivated individual with the willingness to generate new ideas and the ability to understand new technologies and new skill sets. Seeking the ability to bring new ideas and hardworking motivation to the workplace.

Skills Summary

•Managing multiple priorities Critical thinking

•Conflict resolution Mobile technologies and services

•Customer service Time management

Education

Ball State University, Muncie, IN

Bachelor’s Degree

Major: Business Minor: Sociology and Business Foundation Management

Experience

Napleton Kia of Carmel/ Napleton Hyundai Genesis of Carmel

Service Advisor

May 2019-Present

•Listen and determine customer needs to determine best possible repair options.

•Maintain and build customer relationships.

•Prepare detailed repair order listing customer’s concerns, known issues, and possible solutions for repairs.

•Determine warranty coverage of repairs, file claims, and determine best possible solution to meet customer needs through extended warranty.

•Maintain a high level of customer service 100% of the time to fulfill customer’s needs to meet highest level of satisfaction.

•Keep updated customer information in repair order system.

•Continuously increase customer’s knowledge of dealer services, vehicle service needs, and repair process.

•Keep customer updated with repairs and follow up with customers after repairs are complete.

Discount Tire Company, Greenwood/Muncie,/Avon,

Assistant Manager August 2011-July 2015

January 2018- May2019

•Supervised and maintained work flow

•Insured that work was completed in a safe, timely, and effective manner

•Coordinated and lead efforts across a 4 to 6 cross-functional team

•Work as a service supervisor and provided the customers with any information to fit their needs.

• Generated new business through networking and positive customer relationships.

•Insured that customers needs were met in a positive and timely manner.

•Key in and out inventory

•Worked at a steady pace for a 10-12 hour period

Gemini General Contracting May 2016-October 2016

Sales Associate

•Work with insurance loss on commercial and residential properties.

•File insurance claims for customers.

•Guide customers through insurance process while answering any potential questions they may have.

•Meet with and go over damages to properties with insurance adjuster.

•Gather materials for jobs and meet with project manager to go over repairs.

•Follow up with repairs with project manager and customer.

Tire Barn Warehouse December 2015- May 2016

Tire Technician

•Supervised and maintained a fast paced work-flow.

•Maintained a manual work environment over a 10-12 hour period daily

•Met with customers to go over repairs on their vehicle.

•Maintained a positive customer experience and customer service

Yummy Chinese Buffet and Sushi Bar, Muncie, IN

Server January 2015-December 2015

•Prepped food

•Ensured customers had a great eating environment

•Familiarized guest with myself and the food

•Recorded food and drink orders

•Tallied bills

CGS Services, Morristown, IN

Heavy Equipment Operator April 2011–August 2012

•Operated heavy equipment working in a dangerous and high pressured work environment

•Maintained the ability to stay focused and maintained steady work pace for 10-14 hours

Panzarotti's Hamilton House Italian Restaurant & Bar, Shelbyville, IN

Line Cook/Salad and Dough Prep September 2010–August 2011

•Coordinated and maintained work flow in the kitchen

•Prepped and prepared food

•Ensured food was made correctly and in a efficient timely manner

Arbys, Greenwood, IN

Frontline/Drive-thru and Fryer November 2008–September 2010

•Operated cashier system while maintaining personable conversation with customers

•Coordinated team efforts to have a more effective work flow

•Operated fryers

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