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Director of Rooms

Location:
Dubai, United Arab Emirates
Salary:
15000
Posted:
October 17, 2020

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Resume:

Krishnakumar Kodakadath

P O Box *****

Al Garhoud, Dubai

UAE

Mobile: 009**-**-*******

Email: adg1y5@r.postjobfree.com

EXECUTIVE SUMMARY: Hotelier with 18 years of experience in operations. My career goal is to continue to develop my skill set in an effort to obtain a Hotel Manager level position and higher. My major strengths include strong leadership, excellent communication skill, project management, finance management, talents development, strong team player with attention to detail and high level of respect for compliance and brand standards in all aspects of the operation.

PERSONAL INFORMATION

Nationality: Indian

Date of Birth: June 01, 1980

Gender: Male

Marital Status: Married

UAE License: 1717388

PROFESSIONAL EXPERIENCE

Organization : Le Meridien Fairway, Le Meridien Dubai Complex, Dubai UAE

Position : Director of Guest Services, at present since July 1st, 2018

Ensure the brand’s service vision for product and service delivery.

Communicates a clear and consistent message regarding property goals to produce desired results.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Monitors and promotes room rates, specials, and promotions at the hotel.

Analyzes service issues and identifies trends.

Works with Rooms and F&B team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Audit and control expenses.

Review reports and financial statements to determine Rooms and F&B operations performance against budget (Sales & Expenses).

Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Creates an atmosphere in all Rooms and F&B areas that meets or exceeds guest expectations.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Interviews and hires employees.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms and F&B team (e.g., pre-shift briefings, staff meetings).

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Welcome change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Identifies talents of direct reports and their teams, and assists with their growth and development plans.

Make sure the maintenance and up keep of the property is top notch.

Coordinate and guide security team to ensure the Safety & Security of the property is in full control.

Planning and completion of Capital Expenditure projects.

Preparing yearly budget and monthly forecast.

Ensure all the yearly permits, AMCs are renewed timely.

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Guest Services Manager, November 1st, 2015 - 30th June 2018

Additional responsibility

Property SPG Champion from March 30th 2014 - 30th June 2018

Achieving enrollment target, monitor redemption bookings, check missing stays.

Conduct program awareness among the staff in property.

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Front Office Manager, September 1st, 2012 – October 31st, 2015

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Assistant Front Office Manager, May 01, 2009 – August 30th 2012

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Assistant Customer Service Manager, June 2007 – May2009

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Reception Supervisor, August 2005- June 2007

Organization : Le Meridien Dubai Hotel & Conference Center, UAE

Position : Guest Relations Officer, October 2002 – July 2005

PROFESSIONAL DEVELOPMENT

Managing People more effectively – eCornell.

Facilitating Group Decision – eCornell.

Introduction to Revenue Management – eCornell.

Understanding Team Dynamics – eCornell.

Room Up selling – TSA 2012

EDUCATIONAL QUALIFICATIONS

Masters in Hospitality Management, NIBM India in 2016.

Completed Bachelors of Commerce, Calicut University India 1997/2000.

Pre Degree, Calicut University India 1995/1997.

AWARDS & MISCELLANEOUS

Won the “Best in Class” award from Starwood Hotels & Resorts in star voice continuously in 2008, 2009, 2010, 2011 and 2012.

Topped Starwood’s “Guest Satisfaction Index’’ for Europe, Africa and Middle East region for the year 2009.

Led the FO team who ranked No 1 in GEI globally for the year 2013 and won “WIN WITH TALENT AWARD”

Recommended by the guest in Social Media for providing outstanding service.

SKILLS

Opera version 9 (PMS)

Knowledge of Microsoft packages such as Word, Excel etc.

Sound knowledge of Internet applications.

LANGUAGES

English, Malayalam, Tamil, Hindi

REFERENCES: Available upon request.



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