Coordinator

MICHELLE S.ORENCIA

Address : Libmanan Cam Sur Philippines

Mobile No: +63-926-***-****

Email-add: ****************@*****.***

Career Objective:

To achieve a position in a prestigious organization that can provide a challenging, and stable career opportunities wherein my qualifications and experiences help the company’s revenue and growth.

Experience:

PRIVATE DINING COORDINATOR FOUR SEASONS JUMEIRAH BEACH RESORT

March 3rd 2019 to June 16 2020

● Recording all guest charges, gratuities and cash transactions accurately.

● Operate the computer system for order taking, check printing, closing out checks and printing reports.

● Informing the Room Service Manager of all customer complaints and make appropriate efforts to correct the problem.

● Assume responsibility of the department when no management is present.

● Anticipate and service of guests' requirements before requests are necessary.

● Stock and order items. And Reading, monitoring and responding to emails.

WAITRESS AT CARNIVAL CRUISE LINE

August 12th to December 5th 2018

● Greet customers, record orders, and serve food and beverages with a consistent positive and helpful attitude, including answering questions about the menu.

● Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

● Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms

WAITRESS/MINI BAR/ORDER TAKER Four Seasons Hotel D.I.F.C

(Dubai, U.A.E, Pre- Opening Team 1st Batch)

January 16th 2016 to May 30th 2018

● Assisting the manager to set up the Room Service Department.

● Attending Pre Opening Training.

● Setting Up SOP’s for Room Service.

● Conducting and Participating in Mock Service.

● Inventory of all equipment’s in the department.

● Setting up Amenities as per Four Seasons Standards.

● Setting up Mini Bar by Room Grades etc.

● Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.

ORDER TAKER Anantara Dubai Palm Jumeirah

(Dubai, U.A.E) June 14th 2015 to December 19th 2015

● Responsible for receiving food and beverage orders from the guest and relaying these orders to the service attendants.

● Responsible for handling the cashiering duties and responsibilities in room service.

● Responsible for requesting and maintaining the par stock for guest supplies and office supplies in room service area.

● Responsible for maintaining the cleanliness of the desk, telephone set and cash register area.

● Capable of operating all the equipment in room service area.

● Performs other duties and responsibilities assigned by the immediate supervisor, which leads to guest satisfaction.

WAITRESS/HOSTESS Ramada Jumeirah Hotel

(Dubai, U.A.E) June 11th 2013 to June 04th 2015

● Confirm with guests to make sure that they are enjoying food and take action to correct any troubles.

● Provide a gold standard of food and service.

● Explain neatly how different menu items are made, describing the cooking methods and ingredients.

● Invoicing, issuing of receipts and handling the cash register.

● Taking telephone reservations, taking care of the guests and guide them to their seat.

WAITRESS/CASHIER Pizza Pub Restaurant

(Dubai, U.A.E) June 30th 2011 to May 28th 2013

● Operate POS cash register for thrift store.

● Advise customers on purchases and provide excellent customer service .

● Developed reputation for prompt, efficient service with high level of accuracy. And Calculate total payments received during a time period, and reconcile this with total sales.

Professional Profile:

● Possess excellent interpersonal relationship skills in working with both outside contacts and other team members.

● Highly organized and dedicated with a positive working attitude, patient and responsible.

● Keen instincts for a problem resolution as an effective team member.

● Achieve sales target by using advanced sales techniques and product knowledge.

● Hard working, energetic, fast learner and cheerful.

Qualifications:

● Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectation.

● Ability to work independently, and cooperate with my companion.

● Well developed communication skills, patient reasonable and receptive.

● Known for exceeding customer expectations and maintaining poise and a sense of humor in stressful environments.

● Eager to learn new knowledge and experience.

● Proficiency in Microsoft Office Word, Excel and PowerPoint.

Educational Attainment:

Secondary:

Liliw National High School Liliw, Laguna Philippines

Personal Data:

Age : 31

Birth Date : June 1st 1989

Birth Place: Olongapo City Philippines

Nationality: Filipino

Reference:

Mr. Ahmed Abbas Ms. Margot Corneir

Outlet Manager Assistant Outlet manager

+971-****-***** +971-****-*****

Email: *****.*****@***********.*** Email:******.*******@***********.***

Declaration

I hereby declare that the above furnished particulars are true to the best of my Knowledge and belief.

Place: Philippines Yours sincerely,

Michelle.S.Orencia

Contact this candidate