Anusua Dey

Mobile: +91-886**-*****/813-***-****

E-mail: adg1nh@r.postjobfree.com mailto:adg1nh@r.postjobfree.com

Languages known English, Hindi, Bengali & Assamese

Work Experience:

Dish Infra PVT. LTD. DISH TV

Designation: Sales & Service Admin MIS Executive, HR Executive

Duration: July2019– Present

DishTV India is an Indian direct broadcast satellite service provider in India owned and operated by the Zee Group and the Videocon Group. DishTV was launched by the Zee Group on 2 October 2003. Dish TV also voted India's most trusted DTH brand according to the Brand Trust Report 2014, On 22 March 2018, Dish TV completed a merger with Videocon d2h, creating the largest DTH provider in India.

Prepare and circulate Sales & Service Performance tracker on Key Sales & Service parameter like Primary & Secondary Sales, Expansion of Recharge & Acquisition Dealer, and Activation to ASE, RSM and CBH Level.

Generate timely and accurate report for analysis and Review.

Monthly scheme calculation & Target Upload in DISH TV Portal.

Responsible for report compilation and generation on timely basis.

Responsible to coordinate with client Managers for data collection.

Providing clerical and administrative support to staff of the Human Resources department.

Maintaining employee personnel files.

Dealing with employee complaints and grievances.

Ensuring the confidentiality of sensitive information.

Developing employment related records.

Writing up monthly reports for the senior managers of any issues of concern.

Samsung Service Centre

Bir Electronics Pvt.Ltd

Designation: Backend Manager & Sales Team Leader

Duration: Aug2017 – July2019

Bir Electronics Pvt.Ltd in Guwahati is one of the recognizable outlets of the Samsung Service brand. I had joined Samsung Service Centre back in 2017 August as a Backend Manager and my key skills were used for:

Preformed administrative duties, managing conference call, client call as well as inbound sales calls, mail sorting and data entry while maintaining company standards.

To assist in the development and retention of an effective team.

To solve and manage customer issues as they arise, to consistently provide and ensure that staff under supervision provide a high level of work performance and customer service

Participates in planning, forecasting and performance reviews

Coordinating and communicating with the branch over mails preparing daily reports and monthly reports for management.

Performing Stock Audit of Inventory on monthly basis.

Handling a Back End Team of 20 plus members

Raah Financials, Bangalore

Designation: KYC Department Head

Duration: Dec 2013 – June 2017

Raah Financials is a leading Stock Broker in the Finance Industry in Bangalore. I had Joined Raah way back in 2013 December as a Back end support for the KYC Department. Soon in April 2014 was promoted to Head of the KYC Department where my key skills were used for:

●Start to End Account Opening Process of Clients

●Keeping a check on Pay ins and Payouts (vide Cheques / Nefts / RTGS)

●Keeping a Check on the Documents provided of each Client which were to be maintained in a separate system

●Handled Active 500 plus Client Data base / Maintaining Records and All Important Details of Clients

●Head Coordinator for 2 Branches (Bihar Sharif and Jaipur)

●Providing RMS support (Risk Management Service) to the Company

●Matching Entries on Deposits made and Payouts Given on Daily Basis

●Handling a Back End Team of 15 plus members

Bhajanlals & Co (Sales & Service Associate of Tata Sky Ltd).

Duration : June 2010 – September 2013

Working as a Service Coordinator in Shillong ISP.

Operating system: - SIEBEL & other internal systems

Responsible for handling customer calls, scheduling and job allocation to engineers with alignment to organizational requirement.

Responsible for generating necessary reports and communicating the same with Branch Office.

Interpreting and in-depth analysis of different reports to fine-tune the servicing strategies to escalate business volumes.

Career Objective.

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively with devotion and hard work. To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Achievements.

Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills.

Established good working relationships with my colleagues, new customers/clients.

Commence the duties and responsibilities of individuals in a team.

Analyzed the performance of each team member and motivated them to perform even better.

Academic Credentials.

Name of the examination

Board/University

Year

SSLC

Meghalaya Board of Secondary Education

2004

HSSLC

Meghalaya Board of Secondary Education

2006

B.Com

Northeastern Hill University

2010

MBA

Sikkim Manipal University

2013

Computer Competency

1. Diploma in basic computer application. (MS Office)

2. Tally 9.1 from Tally Academy.

Date Of Birth : 20th of Sept, 1987.

Father’s Name : Mr Anuj Dey.

Total Experience : 1Year 11 months Backend Manager & Sales Team Leader. 3Years 6 months KYC Department Head (RAAH Financials) and 3 Years experience as Service Coordinator (Bhajanlals & Co).

System Knowledge : Siebel, MS Office

Location : Guwahati.

Yours Sincerely

( Anusua Dey.)

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