References to be furnished upon request.

Yolanda Bell

Customer Service Specialist

adg1i5@r.postjobfree.com 410-***-**** Owings Mills, MD 21117 A Customer Service Professional with more than 20 years of experience. Hands-on technical ability. Decisive problem solving. Delivers high levels of customer satisfaction, which in turn, influences profitability. SKILLS

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Dynamics NAV, True Commerce EDI Transaction Manager, SharePoint, Salesforce, Zoom, IBM Cognos, ASA/400, Adobe Photoshop, Adobe Lightroom, Capture One

WORK EXPERIENCE

Customer Service Rep Remote, Mar 2022 – Jan 2024 Hampton Direct Inc., Calabasas, CA Customer Service Rep, Sept 2013 – July 2021 Hampton Direct Inc., Calabasas, CA

§ Accurate and swift order entry of emailed and faxed orders for the Catalog business.

§ Answered phone calls promptly and professionally.

§ Generated a daily Excel Open Order report for the processing of manual and EDI orders.

§ Worked closely with the sales team, and the Catalog and Retail businesses.

§ Each week prepared a monthly five-year comparison sales report for the CEO.

§ Resolved customer issues in a timely and satisfactory manner.

§ Provided the China warehouse team with the packing list required to ship orders. Financial Service Rep, Aug 2021 – Mar 2022 T. Rowe Price/Aerotek, Owings Mills, MD

§ Fulfilled client account requests such as address change, bank account information changes, and resetting password using Salesforce software.

§ Walked client through how to use the online services for their account.

§ Assisted clients with completing necessary documents via DocuSign.

§ Processed mutual fund purchases, exchanges and redemption transactions. Int’l Sales and Service Rep, Nov 2000 – Dec 2011 Apex Tool Group, Sparks, MD

§ Provided customer service interaction via telephone and email for all international accounts.

§ Processed electronic transactions for returns, warranty coverage and pricing discrepancies.

§ Processed faxed, phone, EDI and email orders using the ASA/400 system.

§ Prepared shipping documents required by Customs.

§ Performed margin analysis to determine customer pricing.

§ Intermittent travel to Florida and Bermuda to meet with the sales team and distributors. EDUCATION

UMBC Computer Certification Training Center, 2000 – 2001 CompTIA A+ Certification

Baltimore, MD

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