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Social Media Customer Service

Orange Park, FL
October 16, 2020

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***** *** **** **. ******* Fl, 32824

Primary 407-***-**** Email-


Bilingual, business administration professional with BBA, and progressive experience in multiple disciplines including: management, customer service, collections, accounts receivables and market research.

Analytical, organized and highly computer proficient individual, who is committed to achieving goals and objectives. Respected team player who is willing to do whatever is necessary to get the job done.


· Hard working, able to multi-task effectively · Interview skills/Supervisory

· Home Safe Net, FIMMS, Day Break Excel, P. Point, Word · Experience/Call Center

· Research skills and Analytical mind · Able to learn quickly effectively

· Hard working, detail oriented, able to multi-task. · Team Player and Coacher


Florida Christian University, Orlando, Florida Bachelor’s Degree Business Adm.


Orange Lake Resorts-Orlando FL 7/2017 to Present

Recovery Title & DIL/WD Clerk

Responsible for timely and compliant processing in all stages of an account file including verification, deeding, funding, upgrading/reloading scanning and satisfaction. Further responsibility includes timely and accurate processing of rescission refunds and cancellations related to any form of relinquishment or change in ownership.

Duties include safekeeping of files and management of any documentation that relates to an ownership interest.

Detailed verification and preparation of documents for deeding including recognizing appropriate execution of all loan documents related to the mortgaged account. Maintaining up-to-date system information to reflect processing action take, name/address/phone number changes, social security updates and recording information.

Preparation, coordination, tracking and reporting of cancellations related to upgrades, reloads, DIL s foreclosures, and refunds related to both Latitudes and Mortgage contracts. Includes timely processing of cancellation letters, inventory holds.

Answer telephones, file documents and perform other general clerical duties.

Orange Lake Resorts-Orlando FL 3/2015 to 07/2017


Daily resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.

I assist the collector’s team in TO the calls for the Spanish and Portuguese calls.

Collecting past due bills and offering options, working with owners possibilities to refi and re-age the accounts to bring them current.

Reviewing Reports for possible re-age and refinancing contracts. Helping owners with payment plan to bring their account to current status.

I help to reduce the total active mortgage portfolio Annual Assessment billing and collecting on the delinquent Annual Assessments.

Helping owners with payment plan to bring their account to current status.

Managing for daily payments transactions over the phone with checking and credit cards accounts

Heavy telephone contact work on Accounts from 30 to over 800 days delinquent.


RaceTrac Petroleum Company

STORES/ CO - MANAGER 8/2013-12/2014

Creates work schedules and approves proposed leave and overtime for store team members.

Supervises, coaches, trains and develops store team members.

I helped for the store’s profitability and ensure the strong financial performance of the store by among other things budgeting and reviewing P&Ls.

Management, Food Programs and Offers, etc.) In order to continuously improve the product offerings and marketability of RaceTrac.

I support to build, maintain, and leverages partnerships with local organizations and municipalities.

Making transactions and ensuring the team is trained and well-maintained.

Drives accountability for maintaining a clean and safe environment on RaceTrac property.

Determines the type and quantity of merchandise to be bought, stocked and sold, with the goal of all products being fully stocked at all times.

Judicial Corrections Services Inc. 12/2009-06/2013


Maintains accurate and up-to-date case medical records in a neat and legible prescribed form.

Prepares and submits monthly statistical and performance reports on the status of individual caseload in working directly for a specific healthcare provider, clinics or agencies.

Prepared periodic appointments relating to health care, including hospitalizations, and routine checkups.

Following a thorough and complete evaluation refers probationers to community agencies that offer specialized services that are required for a particular individual's needs.

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