Cassandra Kidwell

adg1gt@r.postjobfree.com **** Via Mallorca Apt. E, La Jolla CA. 92037 619-***-****

OBJECTIVE

To develop a culture conducive to creating a profitable business environment, continually

developing team performance and potential to exceed guest expectations and maximize profits.

PROFESSIONAL PROFILE

● Five Star /Diamond Service Hospitality Culture, Standard Operating Procedure implementation

● Proven leadership and training for multiple restaurant units

● Team builder through common goals and shared accomplishments

● Passionate commitment to building cultures of Total Guest Satisfaction

● Watson Labor Management MS Word, Excel, Outlook, ADP, Squirrel, HSI, Micros, Remanco, Aloha

● Positive, Results Oriented, Inclusive, Organized

EXPERIENCE

VERANDA GENERAL MANAGER June 2018 to June 2020

JC Resorts A 4 Diamond, 4 Star Luxury Resort. This multi-faceted role includes overseeing Veranda, the property’s three meal restaurant, The Sports Bar, the Room Service division and three uniquely different pool operations. The focus of my role is to hire, and train team members that are sincere about creating an extraordinary experience for our local guests, hotel guests and Resort Club Members as well. This is accomplished by developing new hire and on-going training programs that support a culture committed to service excellence. This in turn creates a value driven experience for all of our clientele. This translates to repeat guest visits and ultimately a consistently profitable bottom line.

CORORATE TRAINER November 2017 to June 2018

The Lot A sophisticated Mediterranean restaurant in an upscale dining and entertainment hub. Brought on to assist in rebuilding the structure and integrity of a growing organization. Instituting menu changes, and staff recruitment & selection processes. Building and execution of new hire and ongoing training programs and development of effective leadership practices.

RESTAURANT DIVISON CONSULTANT May 2017 to November 2017

Corporate Client Services Assistant to the owner of a diversified firm. Lending expertise to the restaurant division specializing in staff development. Event management, recruitment and catering consulting.

DIRECTOR OF FOOD & BEVERAGE June 2016 to May 2017

Saint Mark Golf Resort Opening Lead Manager for Decoy Dockside Dining, reporting directly to the Vice President of Operations for Eat, Drink and Sleep. In charge of hiring, and training over 150 new employees, overseeing and staffing both front and back of the house positions. Responsible for creation and execution of training to consistently ensure positive guest experiences. Responsibilities included setting up all restaurant accounting functions, purchasing and P&L accountability. Conception and administration all banquet and catering functions.

DIRECTOR OF DINING April 2014 to June 2016

The Fairmont Grand Del Mar: Director of Dining, San Diego’s first Five Star/ Five Diamond Property. In charge with direct reports for Amaya, (annual revenues; 4.5 million dollars) Mediterranean Cuisine Restaurant, In Room Dining, Private Bars, and Cent’Anni Café. Responsible to promote and adhere to all service standards in conjunction with Forbes Five Star Standards.

RESTAURANT GENERAL MANAGER February 2007 to April 2014

The Lodge at Torrey Pines: General Manager of A.R. Valentien, a San Diego Premier Fine Dining Establishment. Directly responsible for the growth and development of all staff members while ensuring a consistent Five Diamond experience for each and every guest interaction.

GENERAL MANAGER June 2003 to February 2007

The Brigantine Restaurant Corporation: Opening General Manager of Miguel’s Cocina in Eastlake. Accountable for all operational and financial results. Developed and executed ongoing community events and relationships. Budget preparation and market analysis.

Chief Operating Officer, Mike Mollenhauer, 858-***-****

EDUCATION & BACKGROUND

MANAGEMENT INTERNSHIP 1986 to 1990

Brookshire Management Company

Educated and trained in managerial functions while correcting distressed properties. Focus included instituting controls and personnel changes necessary to rebuild failing organizations. Multi- property placements within this organization.

Contact this candidate