AL'NIQUE HARDY
Tampa, FL
adg1fb@r.postjobfree.com
Handled phone calls regarding prescription issues and helped to fill the orders once issue was resolved.
• Filled multiple prescriptions in an efficient and timely manner.
• Took care of all customers needs ranging from prescriptions to pricing disputes. Authorized to work in the US for any employer
Fill Technician
WellDyne - Lakeland, FL
May 2020 to September 2020
• Handled phone calls regarding prescription issues and helped to fill the orders once issue was resolved.
• Filled multiple prescriptions in an efficient and timely manner.
• Took care of all customers needs ranging from prescriptions to pricing disputes. Inbound Sales Representative
One Touch Direct, LLC - Tampa, FL
June 2019 to March 2020
● Made an average of 40 outbound calls per hour which equated to well over 200 calls a day
● Helped customers resolve billing disputes and sometimes reversed charges
● Provided A+ customer service by ensuring that the customer on the lines request was fulfilled
● Created orders and inputted the data into CRM
Pharmacy Technician
CVS Health - Valrico, FL
September 2018 to August 2019
● Supply medicines to patients, whether on prescription or over the counter.
● Provide information to patients and other healthcare professionals.
● Assemble medicines for prescriptions.
CVS Cashier
CVS Health - Valrico, FL
March 2018 to August 2019
● Counted money in register to ensure there was no money missing
● Helped people with disputes about products functionality and often refunded them for the purchase
● Rang up purchases, processed payments, handle customer issues, answer calls about products WORK EXPERIENCE
High school diploma
Brandon High School - Brandon, FL
August 2013 to May 2017
• Computer Skills
• Inside Sales
• Outbound Sales
• Pharmacy Technician Experience
• Customer Service
• Microsoft Powerpoint
• Microsoft Word
• Time Management
• Typing
• Call Center
• Order Entry
• Order Fulfillment
• CRM Software
Pharmacy Technician Certification
EDUCATION
SKILLS
CERTIFICATIONS AND LICENSES