Aine McDonagh

** ********** **.

Canton, MA *****

617-***-**** · adg1b4@r.postjobfree.com

Education: Quincy College, MA

Early Childhood Education

Technology Skills: Computer Software: Microsoft Word, Excel, PowerPoint, Access, Outlook, CRM, CWS Claims Workstation, Business Objects, Oracle database, Workday, Applicant Insight (Background checks)

Operating Systems: Windows 7 & 10

Professional Experience:

7/2009 – present Arbella Insurance Group, Marketing Systems Specialist, Quincy, MA

Analyzes current processes & makes recommendations for change in order to meet business requirements. This includes definition of departmental needs and identification of requirements of other departments, such as underwriting.

Provides technical training to others within the department in the area of database development and maintenance of the Business Partners Database. Prepares written training material to supplement this activity.

Assists in the creation of automation requests for new and enhanced systems, as needed.

Initiates meetings and represents the marketing department at meetings with regard to systems and procedures.

Acts as primary resource for fielding Agency web security inquiries related to Arbella.com

Engages in periodic testing of new functionalities associated with the agency database. Develops basic test cases to describe the elements to be tested. Prepares and executes testing for UA of newly-introduced automated processes.

Provides backup support as SME on the administration of the layered homeowners commission program, profit share program, and agency recognition program. Tasks also includes any testing activities that accompany yearly changes to these programs.

Acts as SME in regards to vendor interaction requiring agency data.

Responsible for all activities related to agency licensing and Business Partners administration which includes corresponding with the Division of Insurance, Commonwealth Auto Reinsurers (CAR), agents, and company personnel concerning any issues or activities related to the agency appointment process.

Prepares reports on a regular basis related to book transfers, special compensation programs, pipeline activity and Territory Manager performance.

Monitors results, processes payments related to agent book transfer and other special compensation plans.

Cross trains with Marketing Services Specialist and provides appropriate back-up.

3/2000-July 2009 Arbella Insurance Group, Collection Accountant (Billing & Collections),

Quincy, MA

Responsible for collection past due balances from agents through phone calls, mail correspondence.

Referring agents to collection agencies.

Overseeing the job functions of other staff members.

Department coordinator

Authorized signing authority for other staff members

Research, coordinate and request stop payments. Reconcile Trials.

Examine and compile payments to and from agents and insureds.

Respond to telephone and written questions and complaints from insures, agents, and financial institutions to request information necessary for bill collection or correction.

1995-2000 BankBoston Assistant Head Teller, Quincy, MA

Responsible for overseeing daily activities of all service associates.

Processed daily cash shipments and cash orders for branch

Served as an informational resource.

Exercised responsibility for the balancing of each days work, including cash drawer and branch.

Provide friendly accurate service to broad client base.

References available by request

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