TIM HOGAN

***** *. *** ***** ***, Parker CO *****

Mobile: 720-***-**** adg1al@r.postjobfree.com

PROFESSIONAL SUMMARY

A seasoned and resourceful information technology and telecommunications professional with 30 years of broad-based experience in a variety of areas including organizational change, personnel management, project management, supplier management, product development, network engineering, testing and certification, systems management, financial management and technical support. Strategically and cost effectively utilizes technology throughout the design, build, implementation and operational support life cycle. Consistently pursues operational excellence by improving service levels and streamlining service delivery using industry best practices and continuous improvement programs. A leader with an excellent work ethic and a customer focused approach that possesses a MBA degree, a Masters in Information Technology, and multiple current and historical certifications.

PROFESSIONAL EXPERIENCE

Director – Service Validation and Integration, Managed Services Operations 2016–2020 Charter Communications - Spectrum Enterprise – Greenwood Village, CO

Took over two failing organizations and completely rebuilt and restructured them into highly productive and respected organizations.

Responsible for testing and certifying new data, voice and video products and related components across the Spectrum Enterprise product portfolio.

Responsible for the test and certification of hardware and firmware for existing production products and services.

Managed, trained and developed a team of 30 to 50 employees and supplemental contract staff.

Responsible for building, maintaining and overseeing lab test environments and numerous lab elements in Colorado and Texas including HVAC and other physical infrastructure in Texas.

Created, maintained and hosted a technical documentation set on network standards for Spectrum Enterprise products, services and related elements.

Provided tier 5 technical support for Operations and other partners.

Interfaced with numerous internal and external partners at all organizational levels.

Managed multi-million dollar CAPEX and OPEX budgets. Senior Manager – Network Operations 2014–2016

Bright House Networks (Merged with Charter) – Riverview, FL

Responsible for the project management and delivery of various fiber and coax based network transport services, hosted services and Managed Network Services. This includes services such as Metro Ethernet/VPLS, Internet Access, Managed WAN/LAN, Hosted Voice, Wireless and Video to the Enterprise and Hospitality segments.

Manage to key performance metrics for the implementation of new services representing $1.2M YTD with a $700k funnel.

Managed, trained and developed a team of 20 employees and supplemental contract staff.

Responsible for the delivery of cellular backhaul services and the delivery of NNI’s for multiple Carriers.

Procurement, inventory and asset management for all required network equipment.

The optimization and continuous improvement of policies and procedures and workflow. TIM HOGAN Page 2 of 3

Service Delivery Manager 2006–2014

Walt Disney Company – Lake Buena Vista, FL

Oversight of network services and associated service levels for Data Center, WAN, LAN, Wireless and Internet as well as the outsourced suppliers managing such services across the Disney Global Network.

Trained, developed and mentored a team of employees and supplier human resources.

Interpret, apply and continuously improve supplier contracts, associated service level and operating level agreements (SLA/OLA’s) including the availability and repair of services.

Financial and budgetary responsibilities for multiple services.

Customer and Supplier relationship management responsibilities.

Incident management and root cause analysis for network failures, chronic problem resolution.

Track operational risks to services and apply continuous risk mitigation practices.

Tier 3/4 escalation point for network service issues and service improvement efforts.

Change management analysis, coordination and approval from both a technical and a business perspective.

Network and service design reviews and the transition of services to steady state operations.

Service management, configuration management and asset management responsibilities for network services.

Project management and project tracking for network related projects and service requests. Senior Systems Engineer and Technical Project Manager 2002-2006 Smart City Telecom – Lake Buena Vista, FL

Designed custom high-speed Internet access and voice solutions in hotels, time share properties and other establishments for Disney and the Hospitality and Enterprise market segments.

Technical Project Manager for an 8,000 room high speed Internet network deployment at Walt Disney World resorts.

Designed, tested and implemented broadband DSL and wireless hotspot service rollouts at Disney resorts as well as the downtown area of Celebration, Florida.

Product development, contract negotiations and project management for service offerings such as DSL, VPN, Wireless, Video on Demand and Portal services.

Tier three technical support for the NOC and Helpdesk. Data Systems Engineer 2001-2002

Adelphia Business Solutions – Maitland, FL

Technical lead for the Orlando office on all data services.

Managed a team of Technical Consultants Network design and configuration of SONET, Frame Relay, ATM, xDSL and other dedicated Internet services as well as standard voice services.

Developed technical sales proposals, business cases and RFP responses. Systems Engineer – National Service Provider Group 2000-2001 Redback Networks – Orlando, FL

Engineered complex network designs for the implementation of broadband aggregation networks for technologies such as DSL, Cable, Wireless and SONET based optical networks for carriers and other service providers.

Provided technical support for customers around the configuration of the required hardware and software for broadband trials and deployments.

Created and delivered customized presentations for high-level executives and technical staff.

Responded to customer technical proposals and developed business cases. TIM HOGAN Page 3 of 3

Senior Network Engineer- Advanced Network Services 1990-2000 Sprint – Winter Park, FL

Managed and developed a team of five Network Engineers.

Designed and deployed the first DSL and fiber to the curb broadband networks and services.

Created and managed technical project plans for multiple deployments.

Responsible for engineering and supporting networks providing Internet services to business customers across Central and South Florida.

Development of departmental budgets and employees.

Systems management responsibilities and expertise on a variety of platforms and operating systems such as DNS, network management systems and office automation on SunOS/Solaris, UNIX, Windows and VMS.

Assisted in the modernization of the Network Operations Center.

Development, evaluation and testing of new products and services. EDUCATION

MS, Information Technology, Florida Institute of Technology 2011

MBA, University of Central Florida

2000

BS, Business, Florida State University

1990

CERTIFICATIONS

Infrastructure Library (ITIL) Expert – ID #10077434 MEF Carrier Ethernet Professional (MEF-CECP) – ID #25717X2 Project Management Professional (PMP) – ID #286387 Expired

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