Theresa Rodriguez - van Frankfoort

626-***-**** adg19j@r.postjobfree.com

http://linkedin.com/in/theresavanfranf

PROFESSIONAL PROFILE

Experienced, Order-to Cash Customer Service relationship builder with a demonstrated history of sales support, order management, A/R collections, account reconciliation and credit analysis. Dedicated and committed to simplifying the lives of customers, with a focus on customer satisfaction and helping increase customer’s sales and profitability. Enthusiastic and unending loyalty to employer, sales force, and customers.

PROFESSIONAL EXPERIENCE

Account Specialist 1986 – June 2020

Brighton Collectibles, LLC

Brighton is a $400 million designer, manufacturer, retailer and wholesaler of handbags, jewelry, gift and home accessories, footwear, luggage, and men’s and women’s belts. With over 2,000 employees, Brighton ships to over 4,000 wholesale customers and operates 180 company-owned retail stores.

Responsibilities:

Customer service and Credit and Collections specialist for 400+ U.S. Specialty Boutique and Western Store Retailers in the South-Central Region (6 states)

Acted as “manager” of accounts: responsible for making decisions based on history and research

Liaison to 12 Account Executives and 3 Regional Sales Managers providing continual field support

Field and return incoming calls from customers, sales staff, and internal departments

Processed Customer and Sales Applications for Distribution approval

Entered and maintained open orders and participating retailer reports

Auto allocated and shipped promotional product and collateral

Reviewed, analyzed, and selected/released orders

Processed returns, refusals, and repair authorizations

Trained customers on Website navigation, gift card redemption, UPC Codes, Marketing Materials, etc.

Trained Sales Reps and Retailer staff employees on Digital Showroom, Scan Sheets, Mailers, etc.

Managed all credit responsibilities, including the review and analysis of D&B reports, bank and trade references, and various Credit Industry Reports

Determined and established lines of credit

Drafted and solicited UCC Security Agreements, Letters of Credit, and Personal Guarantees

Pursued collection of past due accounts; reconciled accounts; dispute resolution

Processed custom logo artwork and collaborated with Art Department on promotional material

Obtained delivery charge quotes; tracked shipments; arranged drop shipments

Managed, tracked, and credited “Brighton up” promotional offers and Fixture Agreement accruals

Created Mail Merge documents sent to Sales Team and customers

Worked in partnership with Programmers to enhance existing reports and improve customer satisfaction

Implemented new procedures and processes to increase the department efficiencies for customers

Participated in/assisted with National Sales Meetings, Customer Events, Training seminars

Skills

· Bilingual Spanish · Excel

· Word · Outlook

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