Shop/Restaurant Supervisor(Pre-Opening)

MAXZI The Good Food Shop

Dubai, UAE

• Maintained consistently high health and safety standards.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Strategically developed effective marketing plans to increase sales and profits while managing costs.

• Looking after over all operation both Retail & Restaurant.

• Effectively prepare/managed payroll and timekeeping, compile data, daily memos, reports, financial statements, stock level and ordering supplies.

EMPLOYMENT

+971-*********

adg184@r.postjobfree.com

Al Barsha 1, Dubai,UAE

April 2018

June 2020

April 2016

Feb.2018

May 2015

April 2016

SHEENA G. IMBONG

EDUCATION

2009 Bachelor of Science in Tourism,

Hotel and Restaurant Management.

(BACHELOR’S DEGREE HOLDER)

Leyte Normal University, Tacloban City,

Philippines

2005 Secondary Education

Leyte Institute, Barugo, Leyte,Philippines

2001 Elementary Education

Barugo II Central School, Barugo, Leyte,

Philippines

Certified Experienced in

Hospitality Management

with Bachelor's Degree.

Available Immediately

Filipino

Restaurant Supervisor (Pre-Opening)

Harper’s Bazaar Café City Walk 2 (Marka Holding Co., LLC) Dubai, UAE

• Developed, implemented and managed business plans to promote profitable food and beverage sales.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Senior Waitress/Receptionist/Administrator (Pre-Opening) UEFA Champions League Experience/The Restaurant & Taste of Italy by Heinz Beck (Marka Holding Co., LLC)

Abu Dhabi/Dubai, UAE

• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.

• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.

• Looking after over all operation in the Restaurant with the approval of Restaurant Managers.

• Trained newly hired staff.

June 2012

May 2015

Senior Cashier/Waitress/Cashier Trainer

Ferrari World Abu Dhabi (Farah Leisure Parks Management,LLC) Abu Dhabi, UAE

• Training newly hired staff. In charge in all POS transactions.

• Hnadling guests inquiries and complaints in the outlet. Responsible in daily/monthly inventory.

• Updating forms/files in daily basis in preparation for upcoming Audit.

REFERENCES

Available on request.

SHOP SUPERVISOR/ADMIN

CORE SKILLS

Hospitality/Operations Management

Staff Training & Development

Hygiene & Regulation

Complaints Resolution

Confidentiality,Discretion,Diplomacy

Administration & Management

Receptionist/Cashier/Waitress

The House of Cebu, Cebu, Philippines

• Received incoming calls, ascertaining necessary information to process call effectively.

• Accurately and efficiently responded to over daily requests.

• Provided warm, professional customer support with exceptional efficiency for maximized satisfaction ratings.

EMPLOYMENT Continue

January 2012

May 2012

October 2010

July 2011

Outlet Cashier/Finance Admin Assistant

Days Hotel-Cebu, Philippines

• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Worked closely with Restaurant Manager and Finance Manager to solve problems and handle customer concerns.

June 2009

July 2010

Senior Cashier Trainer

Jollibee Gomez Tacloban, Philippines

• Training newly hired staff and in charge in preparation for Weekly/Monthly/Quarterly/Yearly Audit.

• Provided professional and courteous service at all times.

• Accepted cash, cheque, credit and debit payments accurately and efficiently. TRAINING ATTENDED

Nov. 06,2019 Food & Beverage Management Online Course (Universita Boccini ) Person-in charge (PIC) Food Safety Training (Boecker Dubai, UAE) Basic First Aid (Safety Zone S&S Consultancy, LLC) Basic Fire Fighting (Safety Zone S&S Consultancy, LLC) HACCP Awareness (Ferrari World Abu Dhabi)

Essential Food Safety (Ferrari World Abu Dhabi)

Complaint Handling (Ferrari World Abu Dhabi)

Bar & Beverage Management Seminar (Leyte Normal University) Airline Ticketing Reservation and Passport Processing (Leyte Normal University) Financial Compensation and Condition of Employment Human Resource Maintenance and Labor Management (Leyte Normal University)

Cocktail Mixing Seminar-Workshop (CAP Mansion Building) Housekeeping Security & Safety Management (Leyte Normal University) Mar. 19-21, 2017

June 30,2015

June 30,2015

May 15,2014

June 5,2012

October 2011

Dec.10-11,2008

Feb. 06, 2008

March 21,2007

May 09,2007

May 08,2007

AWARDS & RECOGNITION

Employee of the Month (Harper’s Bazaar Café/November 2016)

Employee of the Month (Harper’s Bazaar Café/June 2016)

Employee of the Month (UEFA Champions League Experience/The Restaurant October 2015)

Cashier of the Month (Ferrari World Abu Dhabi/ January 2014 & September 2013)

Crew of the Month (Jollibee Gomez Tacloban/ September 2009)

Certified Counter Crew Trainer (Jollibee Gomez Tacloban/ September 2009)

Athlete of the Year ( Leyte Normal University/ March 2009)

Proficiency in Travel Management Practicum (Leyte Normal University/ March 2009)

An Waray Party List Leadership Award (People Center, Tacloban/March 2009) SHEENA G. IMBONG

Applicant

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