Mark A. Minshall

Cell Phone Number 425-***-****

Highlight of Qualifications

Over 25 years of retail management experience

More than 15 years of human resources practices in employment laws

Expansive experience in the recruiting and hiring process

Extensive budgeting and inventory maintenance experience

Education

University of Idaho, Moscow, Idaho

Bachelor of Science in Business - May 1992

Major: Human Resource Management

Work Experience

Seattle OBS Supervisor, Amtrak

March 2020 to present

Managing OBS staff and ensuring end of trip duties are completed

Training personnel on policies and procedures

Resolving both staff and OBS issues

Documenting performance counseling and updating training files

Leadership Pool, Amtrak

March 2019 to March 2020

Ensuring great customer service is provided to passengers

Checking passengers for proper documentation to enter both Canada and United States of America

Walking train to ensure proper cleaning and maintenance of the train

Managing proper flow of passengers through the Bistro car and helping as needed

Lead Service Attendant, Amtrak

February 2017 to March 2019

Managing employees to promote great customer service

Providing food and beverage service for customers

Monitoring controls to protect company assets

Ensuring employees are following company guidelines and policies

Store Manager, Super Supplements

September 2015 to November 2016

Scheduling, staffing and weekly payroll

Weekly synopsis of store sales and stock review

Monthly community outreach program

Training associates on customer service standards

Hiring, coaching and training of employees

Human Resource Manager, Lowe’s Home Improvement

June 2012 to August 2015

Screening and interviewing new hires

Scheduling, staffing and weekly payroll

Ensuring government compliance with Lowe’s hiring practices

Training new hires and store associates on Lowe’s policies and procedures

Preparing documentation for performance issues

Unemployment hearings and supporting documentation

Job fairs and community outreach programs

Department Manager, Lowe’s Home Improvement

October 2009 to June 2012

Responsible for daily operations

Weekly synopsis of sales by department

Department staffing and scheduling

Trained associates on increasing sales by improving their selling techniques

Administrative Manager, Lowe’s Home Improvement

June 2008 to October 2009

Reconciled monthly expenses with profit and loss statement

Trained new employees on policies and procedures

Ensured proper employee coverage based on store traffic

Coached and developed employees

Scheduling, staffing and weekly payroll

Assistant Store Manager (Prior Title, Zone Manager), Lowe’s Home Improvement April 2007 to June 2008

Responsible for Millwork, Hardware, Tools, Paint and Home Décor Departments

Prepared daily task lists for employees

Ensured proper stock levels

Trained associates in Lowe’s processes and procedures

Verified Inventory Report Process (IRP) daily

Store Director, PetSmart

December 2000 to April 2007

Managed all employees scheduling, staffing and weekly payroll

Maintained store Profit and Loss

Upheld employee customer service standards, training, and monitoring

Ensured stock levels / inventory maintenance monitoring

Interviewed and hired employees

Coached and developed employees

First Manager, Party City

July 1998 to December 2000

Tracked daily sales to budget projections

Scheduled employee hours based on budgeted sales

Inspected store for product outages

Ordered merchandise based on weekly stock reports

Interviewed applicants and process new hire paper work

Trained employees on procedures and policies

Assistant Manager, Rite Aid Drug

November 1995 to July 1998

Scheduled employee hours to budgeted sales

Bi-weekly payroll

Supervision of sales floor through daily employee work list

Tracked flow of merchandise

Trained floor supervisors

Floor Supervisor, Rite Aid Drug (Payless Drug Stores)

September 1992 to November 1995

Provided a store image leading to customer satisfaction

Enforcement of employee efficiency and customer service standards

Maintenance and updating of store displays

Daily reconciliation of pricing on scanned merchandise

Training Courses

PHR Test Scheduled

Sexual Harassment Training, 1992,1998,2007,2009,2011,2013,2015

Human Resource Training, 2012

Kronos Time and Attendance Training, 2012

PeopleSoft, 2002 and 2012

Labor Relations Training, 2008

Customer Service Training, 1992, 2001, 2003, 2005, 2007 and 2015

Microsoft Word Levels I and II, 2007; Microsoft Excel, Levels l and ll, 2007

ADP Training, 2001, 2007

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