Service Representative Customer

Rosalie Tecson

**** ********** **** *******, ** *0603

Cell #: 301-***-****

Email: adg12t@r.postjobfree.com

Objectives:

To secure a career position within an organization where I can fully render service and utilize my skills while making a positive contribution to the efficiency of the company.

EDUCATION

Associate in Computer Information System, Spring 2022

College of Southern Maryland Community College, La Plata, MD

EXPERIENCES:

Employer: Travelwise

Title: AP Specialist

Location: Ft. Washington, MD

Duration: Oct. 2019- Sept. 2020

Job Duties:

Efficiently process Vendor invoices and maintain up-to-date system

Verified details of transactions, including funds available and total account balances.

Coordinate approval process of all accounts payable invoices

Open and Assign new Vendor accounts

Coded the general ledger and processed Vendor invoice payments

Balance batch summary reports for verification and approval

Research and resolve all payments problems

Responsible and developed tracking reports to keep managements informed of due

and past due vendor invoices.

Employer: Suntrust Bank

Title: Financial Service Representative (FSR II)

Location: Waldorf, MD

Duration: December 2015- February 5, 2019

Job Duties:

Cross sell products

Build productive trust relationships with customers

Assess customers needs and provide assistance and information on product features

Ensure high levels of customer satisfaction through excellent sales service

Provides account services to customers by receiving deposits and loan payments

Cashing checks and issuing savings withdrawals

Recording night and mail deposits; Balancing ATM

Selling cashier’s checks, traveler’s check and series E/I bonds

Answering questions in person or telephone

Referring to other bank services

Employer: EDS Defense Manpower Data Center (DMDC) Help Desk Agent

Title: CAC Consumables TEAM

Location: Alexandria, VA

Duration: April 2010 – July 2015

Job Duties:

Help desk CA-Unicenter Service Desk ticket system by inputting, updating and closing tickets

Shipping out of cycle request / SODS, and AI’s; Linking consumables into Inventory Logistic Portal

Utilizes; Input order into the Data Base; CAC Scanning

Create and assist with updating knowledge tools article to effectively and most accurately assist end user with resolving issues

Process Daily Reports; Ensure customer satisfaction by responding to all calls to the Help Desk

Review, generate and provide daily project status on completion of consumable trouble tickets to Team Lead; Conduct 1st level problem determination using documented procedures and available tools.

Skills/ Abilities and Qualifications:

Strong inter personal, oral, written communication skills

Detail-Oriented

Proactive; Organized; Self-motivated

Familiar with Microsoft Office Suite (MS Word, Excel, Power point, Outlook)

Web browser (Internet Explorer, Netscape, Mozilla Firefox, MTELL, PACE)

Bilingual English – Spanish/ Filipino

Excellent Customer Service/ Self- motivated individual

Exceptional organizational skills and attention to detail

CITIZENSHIP AND SECURITY CLEARANCE (CAC); US Citizen

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