ELIN AFARIN

**** *. **. *****

Chicago, IL. *****

773-***-****

adg11c@r.postjobfree.com

SUMMARY

Highly skilled in Managing Projects/Programs with IT Software Development. Proven ability to effectively manage multiple projects and delivering within budget and Time to Market.

Project Management

Vendor Management

Risk Management

Change Management

Scheduling

Problem Solving

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Argonne National Laboratory Nov 2015- Sept 2020

Project/Program Manager

Managed over 70 small and large projects (budget $50k - $1M) with Argonne as well as Vendor resources. Utilized Ms. Project as well as ServiceNow for schedule planning and progress tracking. Conducted meetings in person as well as conference calls using BlueJeans and Teams. Risk Management and Change Management processes were followed and reported to all the stakeholders. Project status reports were created and shared with project teams as well as upper management and CIO. The following are some of projects managed to implementation using Waterfall or Agile methodologies:

Waste Management System upgrade within 3 phases

Established Cloud bases Cvent tool for registration and managing educational tours and events

Transition IT support of multiple departments to IT Service Desk (impacting over 500 users)

Implementing BoxPlus in Argonne for high security document storage and management

Migrated Argonne BASIS Techlib library system to Cloud based Exlibris system

Migrated On-Premise Primavera to a Cloud based solution

Migrated On-Premise MySoft billing system to Cloud based Pinnacle system

Replaced Enterprise Search solution of Google Search Appliance with Cloud based Coveo Search

Established production infrastructure for Business Intelligence to utilize Power BI tool for reporting and analytics

Managed a program to introduce Service Management module of ServiceNow, deployed ITIL best practices and processes and onboard 8 operational departments. A 3-year plan is in its 2nd year of execution

AT&T

Technology Solution Manager Nov 2014- Sep 2015

Managed multiple new programs starting at Ideation phase working close with the Product Managers, Development organizations and all Stakeholders on scope definition and budget requirements.

Managed multiple in flight programs with scope changes, business case addendums, securing the required funds and deployment schedules.

Program Manager Oct 2011- Nov 2014

Managed 2 enterprise programs (ATT Connect and ATT Telepresence) supervising 3 project managers. Responsible for annual budget of $4M covering 4 to 6 projects at one time. Involved and resolved Issues and Risks utilizing management process on project tasks /budget. Reported on weekly and monthly Basis to senior management and business stakeholder.

Project Manager Nov 2006- Oct 2011

Created and maintained multiple concurrent high complexity information technology project plans. Managed and communicated tasks, milestone dates & status, and resource allocation throughout the processes of planning, executing, controlling, and closing utilizing Express One, IT Unified Process and Waterfall Software Development Life Cycle (SDLC). MS project was used to plan and track the progress of projects.

Managed project risks and issues with reporting at every level to all stakeholders. Tracked budget estimate vs. actual to gage project health to stay within budget. Utilized balanced matrix project teams for both on and offshore resources. Used communication tools like Net meeting, Live meeting and ATT connect to conduct project meetings. Below is a list of a few projects:

Managed multiple Global Teleconferencing projects to add new Clients to ATT, including account set up and billing process to the IT project costs of $3M

Managed to successful deployment within the project budget the enhancements needed for ATT bill payment, accepting payments for new fiber and high bandwidth innovative solution

Managed through deployment a project of major changes to ATT.COM “contact us” pages. All the development effort and system testing using Quality Center tool was successfully completed utilizing offshore resources

Mitchell Media 2004-2006

Project Manager/Business Manager/ Project front door and planning

Developed business plans, project statements and project plans for all new projects:

Application to track all the defected items received by a large Steel company across 8 branches

Application to notify the subscribers of the service regarding any weather conditions

Texas Wind Power - Project Management Consultant 2002-2004

Designed, Developed and maintained Access database program for Accounts Payable.

Sears and Roebuck Company 1986 – 2001

Application Development Project Manager

Utilized Project Management Institute (PMI) standard guidelines for managing multiple small and large projects in a balanced matrix environment. Below is a list of a few projects:

Managed full life cycle development efforts of a software B2B Web application for Service Order (SO) creation/inquiry process for a call center business with 132K SO’s and a volume of 350K calls. Full rollout resulted in 80% payroll reduction of call agents

Managed full life cycle development of Customer Relations Management software with multiple functionalities to decrease process time, capture 10% more accurate data and create revenue generation opportunities. On time delivery within the budget of $150K resulted in revenue increase of $500K and payroll cost reduction of $90K annually

Managed full life cycle development of a project to convert over 1M Montgomery Wards parts information to Sears Parts System increasing customer satisfaction of 20K Wards Part/Service customers

Managed a group of 8–10 associates throughout delivery of projects, maintaining daily application’s operation process and streamlining operations with multiple cross functional related applications, resulting in the growth of the Service Contract business to $600M annual revenue with $250M annual profit in 5 years.

EDUCATION

BS - Computer Science with a dual major in Business Management, Northeastern Illinois University, Chicago, Illinois

CERTIFICATION

Project Management Professional (PMP) from Project Management Institute 2001 - 2004

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