CONFIDENTIAL PROFESSIONAL PROFILE

BIANCA BOWMAN

CANDIDATE

Name

Bianca

Surname

Bowman

ID Number

Date of Birth

Contact Number

Physical Address

Dependents

860**********

** ********* 1986

072*******

1 Meadow Mews Greenfield Circle Ottery East

+ 2 kids

Languages

English, Afrikaans

Highest Qualifications

Bachelor of Business Administration, UNISA current to date

Personal Assistant Course

First Aid Level 1

International Certificate in Spa Therapy and Management

Years relevant experience

11 yrs. Admin / PA – 5* Hotel Environment

Remuneration Required

To be discussed

Availability

Immediate

EEQ

Coloured Female

CAREER SYNOPSIS – B Bowman continued

Company

Designation

Duration

PSG Corporate Services

Executive Personal Assistant

Jan 2019 - Current

Mpilo Boutique Hotel

HR & QA Administrator

Feb 2018 – Sep 2018

O & L Leisure Strand Hotel Swakopmund

Office Manger

Aug 2015 - Jan 2018

Sun International ITD Sun City Resort

Executive Secretary

IT Administrator

Mar 2013 - June 2015

Dec 2009 - Feb 2013

Global Platinum Security Solutions Sun City Resort

Administrator

Feb 2009 – Nov 2009

Bloomsbury

Administrator Temp(casual)

Aug 2007 - Sep 2007

Lakeside Pleasant

Karma House

Beauty Therapist

whilst completing studies

2006 – 2007

Brent’s Electrical

Administrator/Receptionist

Jan 2006 – Mar 2006

MS Office

oExcel (draw up different spread sheets, calculations, graphs etc.)

oWord (letters, type out procedures for the IT department, add pictures with explanations next to it, graphs, memos)

oOutlook (emails, diary management, Rooms calendar management)

oPowerPoint (putting together presentations)

Procure Net (old online ordering system)

Project Sires (new online ordering system)

Remedy Service Desk (logging calls)

Cisco IP Communication Systems (configuring IP Phones, Creating Speed Dials, managing telephone pin codes, managing the cooperate directory for Sun City Resort)

KRONOS (Time & Attendance System and assisting in payroll sign offs)

Opera (pulling report, checking VIP arrivals)

Synergy (logging maintenance calls, creating users with security levels, closing work order, and assigning work orders)

TripAdvisor (online guest feedback reviews)

Sage VIP (basic)

Travel IT

Microsoft Team and Star leaf

IT/ SYSTEMS PROFICIENY

EDUCATION / QUALIFICATIONS – B Bowman continued

Bachelor of Business Administration, UNISA - part-time 2012 to date

Personal Assistant Course, IMSIMBI Training, 2014

Certificate - Nail Technician, Academy of Cosmetology, 2007

Courses: Acrylic Skills, Gel Skills and Nail Art

International Certificate in Spa Therapy and Management, Healing Hands International Massage Academy, 2007

Courses: Spa Therapies, Business Management, Reikie 1, 2 and Advance, Counselling, Nutrition, Physiology, Waxing and Tinting

First Aid Level 1, Joan Nortjie & Associates

Matric, Windsor High School, 2005

Subjects: English (HG), Afrikaans (HG), Accounting (SG), Computer Studies (SG) (Excel, Word, Power Point), Biology (SG), Maths (SG), Physical Science (SG)

EMPLOYMENT HISTORY – B Bowman continued

COMPANY

PSG Corporate Services

http://psggroup.co.za/

DATES EMPLOYED

1 January 2019 – 30 September 2020

POSITIONS HELD

Executive Personal Assistant

DUTIES

Responsible for the full Office Management & Administration functions

Switchboard duties

Responsible for performing administration function for the CEO & CFO

Petty Cash

Manage and reconcile expense claims

Keep records of financial expenditure of the executive

Setting up of meetings, diary management, expense claim management

Capturing Daily Bank statements in Excel

Flight management and booking Accommodation

Handling of any personal requests/errands

Printing, binding, preparation of presentation packs for meetings

Taking of minutes in meetings (if required)

Handling of all correspondence

Serving of beverages at meetings, organising lunches and other related tasks

Act as point of contact among executives, employees, clients and other external partners

Adhoc PA duties

EMPLOYMENT HISTORY – B Bowman continued

COMPANY

Mpilo Boutique Hotel

https://www.mpilohotel.co.ls/en-gb

Reference:

Relebhile Ntebe +266-****-****

DATES EMPLOYED

1 February 2018-04 September 2018

POSITIONS HELD

Human Recourse and Quality Assurance Administrator

DUTIES

Responsible for the full Office Management & Administration function for the Human Resource Department: Mpilo Boutique Hotel

Responsible for performing administration function for the General Manager & Financial Manager

determining, negotiating and agreeing on in-house quality procedures, standards and specifications

assessing customer requirements and ensuring that these are met

setting customer service standards

specifying quality requirements

investigating and setting standards for quality and health and safety

ensuring that manufacturing processes comply with standards at both national and international level

working with operating staff to establish procedures, standards, systems and procedures

writing management and technical reports and customers’ charters

determining training needs

acting as a catalyst for change and improvement in performance and quality

directing objectives to maximize profitability

recording, analysing and distributing statistical information

monitoring performance

Perform personal assistant duties for the General Manager

TIME AND ATTENDANCE

Management of all Time & Attendance for Hotel Staff (75 staff)

Absolute Solutions

Excel rostering of Duty Managers monthly

HR

Screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.

Responsible for rostering Managers on duty

Responsible for tracking employee working times, sick days, leave days, off days etc

Draft payroll information for Financial Manager

Administers medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.

Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.

Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases, tracking vacation, sick, and personal time.

Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

Documents human resources actions by completing forms, reports, logs, and records.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Accomplishes human resources department and organization mission by completing related results as needed.

EMPLOYMENT HISTORY – B Bowman continued

COMPANY

O & L Leisure

Strand Hotel Swakopmund

https://www.strandhotelswakopmund.com/

Reference:

Lance Hurly 060-***-****

Ivan Kasozi +264-**-***-****

DATES EMPLOYED

August 2015 – 31 January 2018

POSITIONS HELD

Office Manager

DUTIES

Responsible for the full Office Management & Administration function for the Executive Office: Strand Hotel Swakopmund

Responsible for performing administration function for the Executive Office – Strand Hotel Swakopmund and admin duties for the Executive Team

Maintaining office records

Arrange the GM and EAGM’s calendars and manage it

Minute takings for meetings (eg: Exco Meetings, Morning Meetings etc)

Manage general office files

Site Inspections

Supervise cleaning staff for the executive office

Compiling all guest feedback

Compiling guest letters

Assisting in Duty Manager Shifts

Uniforms issuing for 260 staff members

Keeping an updated telephone list and extensions of the hotel and for managers.

Health and Safety walkabouts

TIME AND ATTENDANCE

Management of all Time & Attendance for team (12 staff)

Kronos

Excel rostering of Duty Managers monthly

Changing of shifts for employees

Excel leave register

Excel sick leave register

Filling out all leave forms and attaching necessary backup documentation to go with the leave for the HR department

FINANCE

Petty Cash

Monthly petty cash reconciliation

Collecting and compiling profit and lost reports for the Financial Manager

Collecting and compiling budget reports for the Financial Manager

Assisting with staff sales

FUNCTIONS

Book venues for meetings

Arrange and assist in coordinating functions

R&M

Logging calls on synergy for the R & M department

Creating usernames and giving rights to the users

Assigning calls on synergy for the R & M department

Pulling reports from the system

Maintenance Walkabouts

HR

Assisting with payroll for 260 staff members

Assisting HR with Interviews and recruitment

Assisting HR with administration functions

Collecting all training registers and calendars from

all the departments and filling them electronically.

Auditing training registers and couriering it off to the QA Manager

Handing out of payslips to the departments

IT

Logging calls for the hotel with the IT department

Ensuring that the email user list is maintained and up to date

Completing all documentation needed for a new email address or a change on accounts

EMPLOYMENT HISTORY – B Bowman continued

COMPANY

Sun International ITD

Sun City Resort

https://www.suninternational.com/sun-city/

Reference:

Alan Veldhuis 082-***-****

Mohamed Cassim 082-***-****

DATES EMPLOYED

December 2009 – July 2015

POSITIONS HELD

IT DEPARTMENT – SUN CITY COMPLEX – 5 Hotels

IT Administrator

Executive Secretary

DUTIES

Responsible for the full Office Management & Administration function for the IT Department: Sun City serving 5 Hotel Business Units

Management and overseeing 40 IT staff

Issuing each new employee their job Profiles

Getting quotes and booking exams for staff to write IT exams, renewing their IT qualifications.

Logging calls on service desk for operations to attend

Booking accommodation for suppliers, contracts, vendors, and Head Office employees

Issuing and recording of laptops for all HOD’s across the resort (5 hotels)

Book internal and external training for the IT department

issuing payslips to the IT department

Managing the IT Manager and IT Operations Managers diaries

Filling, all departmental documentation

Minute Taking

Meetings

Setup meetings

Booking the venue

Booking the catering

Confirming attendance before the meeting takes place

Ensure that all equipment is there and ready for the meeting to take place

Managing the IT boardroom

Bookings

Ensure that there are no double bookings

Assisting setting up Skype interviews and Lync interviews for the HR or HODs of the different departments across the resort (5 Hotels)

Assisting with telephonic interviews held in the boardroom for HR and HOD’s of the different departments

TIME AND ATTENDANCE

Management of all Time & Attendance for team (40 staff)

Kronos

Excel rostering of all staff monthly

Changing of shifts for employees

Leave registers

Filling out all leave forms and attaching necessary backup documentation to go with the leave for the HR department

Create a duty roster of the Managers in the IT department on a weekly basis the managers consist of

IT Manager

Operations Manager

Project Manager

Master Engineer

PROCUREMENT IT Division: Sun City Complex

Responsible for IT Procurement for 5 Hotel Units – Sun City Complex: all electronic and electrical equipment including desktops, laptops, servers, CISCO telephones systems etc.

Furniture for the IT department

Tools for the engineers

Stationery for the IT department

Uniform for the IT department

Getting the best prices for products assisting in saving money within the department’s budget, getting 3 quotes from 3 different suppliers.

Getting signatures for Opex and Capex documents

OPEX ORDERS

Sending the request for orders through to the central warehouse, to generate purchase order

Emailing purchase order through to the supplier/vendor

Schedule a date for delivery

Receiving stock, signing for the stock

Booking stock into the storeroom

Submitting invoices to finance

CAPEX ORDERS

Emailing capex documents through to Head Office to place orders, only for Head Office suppliers

Following up with head office on capex orders

Emailing sun city suppliers purchase orders from capex orders to directly to the supplier

Emailing POD to head office and supplier for invoicing and payment to take place

FINANCE

Submitting invoice to the finance department for payment

Following up on payments that need to be made monthly

Keeping record of invoices submitted for payment

Ensuring that outstanding amounts are paid on time

Doing accruals monthly for the IT accountant this is done on an Excel document

Petty Cash

Monthly petty cash reconciliation

WIFI

Pulling WIFI usage report for accountants from the Always on website and exporting it to an Excel spread sheet.

Doing calculations in the Excel spread sheet showing the money made at each hotel for the WIFI vouchers sold to guest and or conferencing.

Following up on payments made from other departments and guest usage

IT MASTER ACCOUNT

Keeping record of money spent on the resort by the department such as lunch meetings, teambuilding’s, accommodation and transport costs etc.

Ensure that the money spent is in within the budget

Ensure that the money spent was work related and not for personal gain

FUNCTIONS

Team Buildings / Lunches / Roadshow presentations / Yearly Strategy function

IT

Creating Always On Users for the business centres at each hotel across the resort and managing the system

Ned Bank Golf Challenge – largest event / function Annually:

Call monitor for the IT NGC team

Assisting with tagging equipment

Assist with deployment and record keeping of IT equipment/

Answering the telephone

Delegating to the staff what calls need to be attended to

Configuring Cisco IP telephones

Health and Safety Rep for the IT department Green Team

environmental officer for the IT department

Manage the IT Manger and Operations Manager Telephone and take

messages / Email communications daily from different departments to

all email users

Email on a weekly basis the managers on standby to all email users

across the resort with their contact details

IT ADMINISTRATOR Duties Before promotion:

Time and Attendance of the operation staff (+38 people)

Ordering from suppliers, submitting invoices

Handing out job profiles to new employees

New Employee indicutions and documentation + Job Profile

preparation

Staff roster changes, leave rosters and sick rosters

Stocks take of IT equipment, booking of all IT Examinations

Logging calls on service desk for operations to attend

Booking accommodation for suppliers and contractors

Issuing of laptops for HOD’s

Scheduleing training venues for all Operations Staff

Issuing payslips to emplyees / Sourcing IT equpiment quotations /

Diary management /Minutes of meetings, preparation and distribution

Event / function coordination and bookings : team building sessions,

department functions

COMPANY

Global Platinum Security Solutions

Sun City Resort

Reference:

Dina +27-76-413-****

DATES EMPLOYED

February 2009 – 30 November 2009

POSITION HELD

Administrator

DUTIES

Responsible for the full Office Management function for the organisation

Stock Management / Control – stock counts

Responsible for all stock orders and invoicing and issuing of credit notes

Reconciliation’s of Staff Wages and Petty Cash

Management and distribution of Meal vouchers for staff

Issuing of staff uniforms and stationery

Manage staff annual leave planning

Management of staff rosters on system: Easy Roster (capturing of shifts

Management of all staff employment files, contracts and documentation

EMPLOYMENT HISTORY – B Bowman continued

2006 – 2007, Therapist, Lakeside Pleasant & Karma House (whilst studying)

January 2006 – March 2006, Administrator, Brent’s Electrical

June 2003 – December 2003, Retail Sales Assistant, Legit

Dec 2009 –Feb 2013

Mar 2013- July 2015

Contact this candidate